Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.6
(1,081 Reviews)
Rating breakdown 1,081 reviews
5 Stars
823
4 Stars
155
3 Stars
42
2 Stars
22
1 Star
39
91%of customers recommend this product.
(
719 out of
786)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
5
Great Features!
on June 27, 2022
Posted by: HockeyRef
from Fort Myers FL
[This review was collected as part of a promotion.] Bought 3 months ago and does a great job as an oven or air fryer.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
hoping for better
on June 27, 2022
Posted by: tikka
from billings mt
[This review was collected as part of a promotion.] we bought this 3 months back. had to order a manual and a quick fry try. the bottom storage drawer is too small. top range heats very fast.
Features
5
Performance
3
Design
3
Value
3
Response from Samsung USBy ROSSINI, Customer Care, July 20, 2022
Hello tikka,
Thank you for sharing your experience with us about your Samsung Range. We apologize for experiencing multiple issues, especially top range heats very fast. Please know that we value your feedback, and we will continuously work on improving the quality of the products we offer.
To help you with this, I am providing these links to guide you on the issue.
Cooktop temperature issues: Cooking elements are too hot.
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Unable to increase or decrease the heat on the cooktop:
https://www.samsung.com/us/support/troubleshooting/TSG01211106/
Product Manual:
https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
For Samsung parts
https://www.samsungparts.com/Default.aspx
In case of repair or replacement, you may check the warranty coverage.
https://www.samsung.com/us/support/service/warranty/NE63A6511SS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144714871
Thank you for choosing Samsung. Have a great day.
^^Ross
Thank you for sharing your experience with us about your Samsung Range. We apologize for experiencing multiple issues, especially top range heats very fast. Please know that we value your feedback, and we will continuously work on improving the quality of the products we offer.
To help you with this, I am providing these links to guide you on the issue.
Cooktop temperature issues: Cooking elements are too hot.
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Unable to increase or decrease the heat on the cooktop:
https://www.samsung.com/us/support/troubleshooting/TSG01211106/
Product Manual:
https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
For Samsung parts
https://www.samsungparts.com/Default.aspx
In case of repair or replacement, you may check the warranty coverage.
https://www.samsung.com/us/support/service/warranty/NE63A6511SS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144714871
Thank you for choosing Samsung. Have a great day.
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
4
Great range and oven
on June 27, 2022
Posted by: Stonet49
from Whitney, Texas
[This review was collected as part of a promotion.] Like the air fryer setting and dehydration features as well as the convection settings
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung Smart Oven
on June 27, 2022
Posted by: Scott
from Indiana
[This review was collected as part of a promotion.] Great oven. Love being able to preheat from anywhere. Nice looking. Control panel a little touchy. The air fry option is amazing.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Good, not great
on June 27, 2022
Posted by: Dtsjls
from Kingston PA
[This review was collected as part of a promotion.] Everything works well, oven, stove, air fryer, etc. One thing that does irk me is the "fast boil". Yeah, ummm no, all it is is an expansion of the element to fit a larger pot. Overall good ranged but tough cleaning the buttons since they are so sensitive and turn things on.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Works well as advertised
on June 27, 2022
Posted by: Roboeng
from Michigan
[This review was collected as part of a promotion.] I bought 1 month ago. The air fryer oven works well and cooks as we expected. Took a while to get used to the heating elements vs traditional electric stoves. Once acclimated works well. Surface got a used look faster than expected.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Nice large oven!
on June 27, 2022
Posted by: Baking girl
from Mankato, MN
[This review was collected as part of a promotion.] I love our new range, it is so shiny! The oven is very large, which I like, being that I enjoy baking very much. All the controls are very simple to use. I do think keeping the cooktop clean is a bit annoying though. Even after boiling water, there is a ring around the burner.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This range completes my kitchen
on June 28, 2022
Posted by: Karenb
from Ohio
[This review was collected as part of a promotion.] My range matches my fridge, looks great! Easy to clean, plenty of cooktop room and the only drawback is that the drawer on the bottom is kind of small.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US