Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,155 Reviews)
Rating breakdown 2,155 reviews
5 Stars
1,600
4 Stars
333
3 Stars
75
2 Stars
45
1 Star
102
91%of customers recommend this product.
(
1,434 out of
1,579)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
5
Great Stove
on October 2, 2024
Posted by: Star2019
from Johnston
[This review was collected as part of a promotion.] Stove is very spacious and quiet. Love all the various features on the stove from air fry to convection to normal bake. Have yet to use the air fryer yet but can't wait to try it out. The display is great and I love that it dims on its own as an energy saver. The Smartings app make cooking while doing other tasks/chores seamless. Cooktop is great and I love the push pinch knobs that basically keep you from turning on the stovetop by accident. Would definitely recommend this to family and friends
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Great Features
on October 1, 2024
Posted by: Brite Iz
from Lubbock, Tx
[This review was collected as part of a promotion.] I love this range. Reminders are sent to my phone when my oven has been left on.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice oven and upgrade over 12 year old model
on October 1, 2024
Posted by: Art Nesbitt
[This review was collected as part of a promotion.] Over works great and love the air fryer that’s built in . Very sleek looking and has internet connectivity.
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful
on September 30, 2024
Posted by: Doing it right
[This review was collected as part of a promotion.] Customer service has been great. Stove is only a month old, so far so good!
Written by a customer while visiting Samsung US
Customer Rating
5
Great!
on September 30, 2024
Posted by: Jbrill3
from Abilene, Kansas
[This review was collected as part of a promotion.] Had for awhile liking it so far. Get the upgraded model.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Highly recommended range with lots of features!
on September 30, 2024
Posted by: dsburne
[This review was collected as part of a promotion.] We bought this a month ago. This is our first Samsung Range and we could not be more pleased with it. Lots of great features and love the air fryer and convection oven.
Written by a customer while visiting Samsung US
Customer Rating
5
Great Range
on September 30, 2024
Posted by: Txruben
[This review was collected as part of a promotion.] This stove is great. So many functions that make life easier when it comes to preparing meals for a large family, or any family. The
smart things app is very handy given we can monitor the ranges function from our phones. Having a range that doubles as an air fryer allows us to free up counter space. We can now air fry all the food at once instead of in batches. This Range is top notch. The range has a function where you can lock all the buttons and knobs when not in use. The steam clean function cleans like a dream and makes it so easy to clean messes when baking doesnt go as planned.
smart things app is very handy given we can monitor the ranges function from our phones. Having a range that doubles as an air fryer allows us to free up counter space. We can now air fry all the food at once instead of in batches. This Range is top notch. The range has a function where you can lock all the buttons and knobs when not in use. The steam clean function cleans like a dream and makes it so easy to clean messes when baking doesnt go as planned.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
1
Need Liquid Propane conversion
on September 30, 2024
Posted by: Donna
[This review was collected as part of a promotion.] Stove was not installed properly.we have LP gas and the conversion was not done by installer.oven and stove top leave soot on all my cookware
Response from Samsung USBy SEA Care, October 1, 2024
Hi Donna,
Thank you for reaching out regarding your Samsung NX60A6511SG stove. I understand how important it is for your appliance to function properly, especially when it comes to cooking without leaving soot on your cookware.
It sounds like the LP gas conversion wasn't completed during installation, which can lead to issues like incomplete combustion and soot buildup. I recommend contacting a qualified technician to perform the gas conversion correctly, ensuring that your stove operates safely and efficiently.
For guidance on the LP conversion process, please refer to the user manual, starting from page 10 on the 8th bullet, where you will find detailed instructions.
Ensure your range is properly installed and adjusted by a qualified technician for the type of gas (natural or LP) being used. For LP gas, the technician must replace the five surface burner orifices and two oven orifices with the LP orifice set and reverse the GPR adapter, following the manufacturer's instructions and local codes. The agency performing this work is responsible for the gas conversion.
If you need assistance finding a technician or have further questions, feel free to reach out to our Samsung Support page for more resources:
Manual
https://downloadcenter.samsung.com/content/UM/202405/20240517165152446/01._DG68-01339A-07_NX60A6511SS_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147568931) to help our team gather your information.
Have a great day.
^Charles
Thank you for reaching out regarding your Samsung NX60A6511SG stove. I understand how important it is for your appliance to function properly, especially when it comes to cooking without leaving soot on your cookware.
It sounds like the LP gas conversion wasn't completed during installation, which can lead to issues like incomplete combustion and soot buildup. I recommend contacting a qualified technician to perform the gas conversion correctly, ensuring that your stove operates safely and efficiently.
For guidance on the LP conversion process, please refer to the user manual, starting from page 10 on the 8th bullet, where you will find detailed instructions.
Ensure your range is properly installed and adjusted by a qualified technician for the type of gas (natural or LP) being used. For LP gas, the technician must replace the five surface burner orifices and two oven orifices with the LP orifice set and reverse the GPR adapter, following the manufacturer's instructions and local codes. The agency performing this work is responsible for the gas conversion.
If you need assistance finding a technician or have further questions, feel free to reach out to our Samsung Support page for more resources:
Manual
https://downloadcenter.samsung.com/content/UM/202405/20240517165152446/01._DG68-01339A-07_NX60A6511SS_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147568931) to help our team gather your information.
Have a great day.
^Charles
Written by a customer while visiting Samsung US