Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.6
(1,081 Reviews)
Rating breakdown 1,081 reviews
5 Stars
823
4 Stars
155
3 Stars
42
2 Stars
22
1 Star
39
91%of customers recommend this product.
(
719 out of
786)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
5
Great stove and oven
on January 18, 2022
Posted by: Kathie
from Haines City, FL
[This review was collected as part of a promotion.] I love that it doesn't take too long to preheat the oven. Much quicker than others I've had.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Buttons only work intermittently
on January 25, 2022
Posted by: Peter
when pressing the buttons to turn various features on/off, they quit working. sometimes this means we cannot enter a temp for the oven, can't change the temp of the warming burner, etc.
we try to press them and they do not work, so sometimes can't even use the stove.
it is brand new.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Carrie Galvan, samsungcare, January 26, 2022
Hey, Peter. I'm sorry to hear this about the button not working on your range. Thank you for alerting us to this concern. We would be happy to look into this matter for you. just use the information below to speak with us. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1144113893
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1144113893
Written by a customer while visiting Samsung US
Customer Rating
5
Great oven
on January 28, 2022
Posted by: Steveb123
Gender:Male
[This review was collected as part of a promotion.] The stove is easy to use. I usually cook eggs and chicken while my wife does most of the cooking. When I do cook, the controls are easy to use and understand. The hot indicator tells me when I can clean it off. The design is sleek and nice.
Written by a customer while visiting The Insiders
Customer Rating
2
It works
on April 27, 2022
Posted by: silver
from Florida
[This review was collected as part of a promotion.] It has been fun trying to find out how to operate with an owner;s manual. Th bool that came with stove is useless and the manual on line is not much better/
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
2
Response from Samsung USBy Angelica, Samsung Care, May 2, 2022
Hello silver,
Thank you for bringing this to our attention. We appreciate you letting us know that you cannot figure out how to operate your Samsung range with an owner's manual. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have, and we're here to help.
Attached is a link to the product's user manual for information about operating the oven. See pages 28-43.
https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
You may reach out via our Support channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144461594
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that you cannot figure out how to operate your Samsung range with an owner's manual. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have, and we're here to help.
Attached is a link to the product's user manual for information about operating the oven. See pages 28-43.
https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
You may reach out via our Support channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144461594
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Works great, easy to install
on April 28, 2022
Posted by: LouAnn
[This review was collected as part of a promotion.] I have had my Samsung stove for about a month. It looks great in my kitchen, is easy to use, and was easy to set up. It cooks food really well.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
well built
on May 3, 2022
Posted by: cooker
from billings
[This review was collected as part of a promotion.] Looks great. The oven could be smaller to have more drawer space on the stove bottom. Would be nice to have a full stove manual, rather then going to the internet to look up instructions.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
We love our new Samsung!
on May 13, 2022
Posted by: Condo
from Rocky Mount
[This review was collected as part of a promotion.] Bought this 2 weeks ago and we love it! Very easy to operate!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy cooking!
on May 15, 2022
Posted by: Gator
from North Carolina
[This review was collected as part of a promotion.] I love the easy programming. Cooks thoroughly, evenly and quickly using the oven. Cooktop heats quickly. Easy to clean. What's not to love?
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US