Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.6
(1,207 Reviews)
Rating breakdown 1,207 reviews
5 Stars
912
4 Stars
172
3 Stars
46
2 Stars
29
1 Star
48
91%of customers recommend this product.
(
785 out of
866)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
4
Nice looking
on September 27, 2023
Posted by: Lettybug
[This review was collected as part of a promotion.] It’s very nice but a little complicated when it comes to using the features it has. We have really enjoyed it. Just do your research on how to use the Different features.
Written by a customer while visiting Samsung US
Customer Rating
1
BROKE AFTER LESS THAN 3 Months
on September 26, 2023
Posted by: CoffeeConsumer
from Kona, Hawaii
I purchased this item brand new on June 23rd, 2023. It was working great until this afternoon. I turned on the air fry option, and it stopped working. The clock turned off, the buttons stopped working, and the oven light and fan stayed on. The oven locked, and nothing worked. I tried the breaker, the oven came back on the same, none of the buttons worked, and the fan and light were still on. I chatted with support, they were not able to help and claimed the warranty was out when it wasn't. They also asked several of the same question multiple times after it had been answered. It seemed like the person was in multiple conversations at once.... would not recommend.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
3
Response from Samsung USBy Chrystel, SEA Care, September 29, 2023
Hi there,
I totally understand what you're dealing with. Let's get this taken care of right away.
Please browse this link for tips to rectify the control panel's performance.
The control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
I have shared the user manual to disable the oven lock function. Kindly turn to page 28 for reference:
User manual:
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
To learn more about the range's warranty coverage, kindly check out this link below:
https://www.samsung.com/us/support/service/warranty/NE63A6511SS/AA/
We would love to speak to you directly to gather more information about your range for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146347582, to help our team pull up your information.
Have a great day!
^Chrystel
I totally understand what you're dealing with. Let's get this taken care of right away.
Please browse this link for tips to rectify the control panel's performance.
The control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
I have shared the user manual to disable the oven lock function. Kindly turn to page 28 for reference:
User manual:
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
To learn more about the range's warranty coverage, kindly check out this link below:
https://www.samsung.com/us/support/service/warranty/NE63A6511SS/AA/
We would love to speak to you directly to gather more information about your range for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146347582, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Great!
on September 23, 2023
Posted by: JENN83
from Arkansas
[This review was collected as part of a promotion.] Love this stove! I love this stove and its features, I still haven't used the air fryer option yet! But will soon! Definitely worth the money
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great capability, but lacks sturdier materials.
on September 21, 2023
Posted by: CRMattix
from North Augusta, SC
[This review was collected as part of a promotion.] We got it for the air-fryer capabilities. Not disappointed with that! I will say, that these new appliances (of most all brands), seem to be made of thinner and lesser quality material. You don't feel the same weight, especially with the sheet metal on the back and the glass on the top. You need to be much more careful with these newer appliances, in order for them to last properly.
That said, the tech in them makes them far superior to their predecesor. They need to combine both: Good quality and good tech.
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Happy with this purchase
on September 20, 2023
Posted by: scootergirl
[This review was collected as part of a promotion.] I have been extremely happy with this stove. I have not had a baking fail yet! The oven cooks very even and at the correct temperture.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great all around
on September 20, 2023
Posted by: Anonymous
from Wilmington Delaware
[This review was collected as part of a promotion.] I love everything about it so far and I have a good feeling it won't disappoint.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Feature
on September 19, 2023
Posted by: Trell
[This review was collected as part of a promotion.] I purchase my range and the air fryer feature is amazing!!
Written by a customer while visiting Samsung US
Customer Rating
5
Great range with great features.
on September 19, 2023
Posted by: JBoze
from Florida
[This review was collected as part of a promotion.] It's an oven and a stove and works like it should. The design looks great. I wish there was more storage in the drawer underneath. I love that the preheat sound is unique and loud, and that it alerts my phone.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US