Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.6
(1,207 Reviews)
Rating breakdown 1,207 reviews
5 Stars
912
4 Stars
172
3 Stars
46
2 Stars
29
1 Star
48
91%of customers recommend this product.
(
785 out of
866)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
5
Love the griddle feature
on October 30, 2023
Posted by: Pipgom
from Florida
[This review was collected as part of a promotion.] Easy to use and no errors so far. Gets hot really fast.
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Burns everything
on October 24, 2023
Posted by: BurnEverything2023
Range works great, but oven burns everything. I guess it's going to take some time to get use to it.
Response from Samsung USBy SEA Care, October 25, 2023
Hi there,
We want to ensure that the oven cooks the dishes well. Let us help you improve the performance of the range.
Here is a link to help you with the oven. Please follow the steps and click the hyperlinks for further assistance.
Samsung oven temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146449988 to help our team pull up your information.
Have a great day.
^Aloe
We want to ensure that the oven cooks the dishes well. Let us help you improve the performance of the range.
Here is a link to help you with the oven. Please follow the steps and click the hyperlinks for further assistance.
Samsung oven temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146449988 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
5
The features are great and the manual is clear.Na
on October 23, 2023
Posted by: NanaJF
[This review was collected as part of a promotion.] I recently purchased this item and have enjoyed learning all the new ways to cook.
Written by a customer while visiting Samsung US
Customer Rating
1
Buyer beware!
on October 22, 2023
Posted by: Experienced Cook
I've been preparing meals daily for over 30 years, and this is absolutely the worst range I've ever used. Constant work to keep the cook top clean. Temperature settings on the 3-in-1 burner are nearly impossible to regulate. I thought it may be just a learning curve on my part, but it continues to disappoint after close to a year of trial and error. Middle burner set on Lo will boil soup! So much for setting on Lo to simmer. Oven features like air fry are nice but be prepared to do a major cleaning of the entire oven afterwards. High upkeep with below average results.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, October 25, 2023
Hi there,
It must be hard on your part to cook with the range. Let us help you effectively use and clean the unit.
Here are links to help you clean the oven and the cooktop. Please watch the full video, read each section, follow the steps, and click the hyperlinks for further assistance.
How to clean your Samsung oven.
https://www.samsung.com/us/support/answer/ANS00049011/
Clean and care for your Samsung electric cooktop.
https://www.samsung.com/us/support/answer/ANS00060833/
Also, here is a link to help you with the cooktop temperature. Please read each section, follow the steps that best describe your cooktop experience, and click the hyperlinks for further help.
Samsung electric and induction cooktop temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146447560 to help our team pull up your information.
Have a great day.
^Aloe
It must be hard on your part to cook with the range. Let us help you effectively use and clean the unit.
Here are links to help you clean the oven and the cooktop. Please watch the full video, read each section, follow the steps, and click the hyperlinks for further assistance.
How to clean your Samsung oven.
https://www.samsung.com/us/support/answer/ANS00049011/
Clean and care for your Samsung electric cooktop.
https://www.samsung.com/us/support/answer/ANS00060833/
Also, here is a link to help you with the cooktop temperature. Please read each section, follow the steps that best describe your cooktop experience, and click the hyperlinks for further help.
Samsung electric and induction cooktop temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146447560 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
5
Great value electric range
on October 13, 2023
Posted by: batmick
from Fort Lauderdale, FL
[This review was collected as part of a promotion.] We purchased this range after a long period of research and looking at different options. We wanted to switch from a gas stove in our new home back to electric, which we were used to from our previous house. Most important for us was a clean and easy to clean look, which this model offers. We have been trying it out for three weeks now and love it. Installation and setup was easy and intuitive, including the connection to WiFi, though I am not sure we will ever use this feature. But it works, and I get alerts on my phone and watch when the oven has reached temperature, for example. The air fry option seems to work well and we have been able to heat up food just as quickly and good as in a small tabletop air fryer we had been using before. The oven is huge, with plenty of room for even large dishes. The cooktop works very well too, and we especially like the selectable element size for two of the larger plates. Makes it easy and more energy efficient to use different size pots and pans. The unit is also surprisingly quiet, compared to what we had before. We are happy with our purchase and hope to enjoy it a long time.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Can't go wrong with samsung
on October 4, 2023
Posted by: Luvsam
from Barnwell
[This review was collected as part of a promotion.] Great features at a great price. It is like adding a tech gadget.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My wife loves it
on October 3, 2023
Posted by: Scati
[This review was collected as part of a promotion.] Works perfec my wife loves it, haven't had any issues with it
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Defective stovetop glass
on September 29, 2023
Posted by: DJoe
I purchased this exactly 24 months ago and we had the broiler on high and nothing on the stovetop , and the stovetop glass cracked and is very expensive to replace. This stovetop glass is obviously defective !it’s not covered and Also very expensive to get replaced. I’m very disappointed .
Features
1
Performance
2
Design
2
Value
1
Response from Samsung USBy Aloe, Customer Care, October 2, 2023
Hi DJoe,
To check the availability and compatibility of your range's glass cook top, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146357540 to help our team pull up your information.
Have a great day.
^Aloe
To check the availability and compatibility of your range's glass cook top, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146357540 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US