Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.6
(1,207 Reviews)
Rating breakdown 1,207 reviews
5 Stars
912
4 Stars
172
3 Stars
46
2 Stars
29
1 Star
48
91%of customers recommend this product.
(
785 out of
866)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
5
Great features
on January 3, 2024
Posted by: Amatejowsky
from Brazoria, Tx
[This review was collected as part of a promotion.] I bought this a month ago. I have had it for two weeks and love all the features so far
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
None
on December 27, 2023
Posted by: None
[This review was collected as part of a promotion.] I bought this Dec 2023 and am finding it cooks fast or not the right temperature. I am burning everything. :[
Response from Samsung USBy Samsung Care, January 2, 2024
Hello,
We understand how it feels to have a range that burns everything. Let us assist.
Below is the link containing information to correct the electric range's performance. Browse the guide until the "Cooking elements are too hot" for the troubleshooting steps.
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
We have also provided the user manual link. See page 56 for the recommended actions if the oven temperature is too hot.
https://downloadcenter.samsung.com/content/UM/202311/20231128160953395/O_01._NE63A6511_AA-02_IB_FULL_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146688595) to help our team pull up your information when you message us.
Thank you.
-Angelica
We understand how it feels to have a range that burns everything. Let us assist.
Below is the link containing information to correct the electric range's performance. Browse the guide until the "Cooking elements are too hot" for the troubleshooting steps.
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
We have also provided the user manual link. See page 56 for the recommended actions if the oven temperature is too hot.
https://downloadcenter.samsung.com/content/UM/202311/20231128160953395/O_01._NE63A6511_AA-02_IB_FULL_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146688595) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on December 26, 2023
Posted by: BonDee
from Texas
[This review was collected as part of a promotion.] I recently bought this range and so far I am loving all the options and features on it. I actually look forward to cooking now.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!
on December 24, 2023
Posted by: AngelaB
[This review was collected as part of a promotion.] Awesome range! Love the bread proofing option and the stainless steel finish.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Pick me so I can buy a new stove!
on December 24, 2023
Posted by: Anonymous
from South Texas
[This review was collected as part of a promotion.] On the first day of Halloween, my true love bought me a new Samsung range. And by Christmas dinner it was broke! And Samsung refuses to fix it! Even though it’s KNOWN problem with their products! Husbands, save yourself the grief and don’t buy your wife anything Samsung! Have a Merry Christmas! Maybe I’ll win so I can buy me a new LG stove!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, December 28, 2023
Hello,
We want to inquire more about what happened with the range and would like to assist.
You may contact our Support Team via the link below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We want to inquire more about what happened with the range and would like to assist.
You may contact our Support Team via the link below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Love the features
on December 19, 2023
Posted by: Kimo
[This review was collected as part of a promotion.] I am so pleased with this Range. I replaced a Jenn-air and I think this one with the options available is much quicker. I would purchase again and recommend to my friends.
Written by a customer while visiting Samsung US
Customer Rating
4
Great features
on November 21, 2023
Posted by: Jwhite
from Butte montana
[This review was collected as part of a promotion.] I like all the options on this stove the only thing I wish is that the smart things could be turn on all the time .it would be nice to turn the oven on while i was at the store so it could preheat will i was shopping
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great range
on November 15, 2023
Posted by: Rick
from Avon Park, Florida
[This review was collected as part of a promotion.] We bought this range as part of our kitchen remodeling project. We have been more than happy with it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US