Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,150 Reviews)
Rating breakdown 2,150 reviews
5 Stars
1,596
4 Stars
333
3 Stars
75
2 Stars
45
1 Star
101
91%of customers recommend this product.
(
1,432 out of
1,576)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
2
Several problems
on September 18, 2025
Posted by: FLgirl
from FL
Stove looks great but it's less than 3 years old and has several problems. Initially we found it hard to program the oven. We have to make several attempts to turn on or adjust the temp from 350. Now the large burner which we love will not adjust...it stays on high and will not turn down. Googled and found this to be a common problem. My husband is ready to ditch it and buy a different brand. He's the cook :)
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
1
Response from Samsung USBy SEA Care, September 18, 2025
Hello there, We make every effort to ensure your range operates at its best. Let's take care of this. Please refer to the links below to address your range's concerns. Click the hyperlinks for tips. Samsung electric and induction cooktop temperature issues (See "Element stays hot after changing from Hi to Lo"): https://www.samsung.com/us/support/troubleshoot/TSG10002324/
To adjust the oven's temperature depending on the modes that you are using, turn to pages 27-28 for "Timed cooking and Delay start," pages 30-33 for "Baking, How to adjust the temperature while cooking, Convection baking, Convection roasting, Air Fry mode," and page 38 for Temp Adjust: https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide the reference number 1150767019 to help our team locate your information. Have a great day. -John
To adjust the oven's temperature depending on the modes that you are using, turn to pages 27-28 for "Timed cooking and Delay start," pages 30-33 for "Baking, How to adjust the temperature while cooking, Convection baking, Convection roasting, Air Fry mode," and page 38 for Temp Adjust: https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide the reference number 1150767019 to help our team locate your information. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
5
High-tech range
on October 8, 2025
Posted by: libtowngirl
[This review was collected as part of a promotion.] This oven cooks very quickly and evenly. It has regular baking and air-fry baking modes. I love the connectivity to my cell phone, letting me know when the oven has reached desired temperature, when a cooking cycle is complete, and other information in the form of text messages. The range itself sounds a multi-toned signal for this information as well. The range is attractive and sleek.
Written by a customer while visiting Samsung US
Customer Rating
5
Water and ice
on October 28, 2025
Posted by: John
from West Virginia
[This review was collected as part of a promotion.] We have loved the fridge especially the beverage station. Having filtered water and ice available is great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Decent for the price
on October 28, 2025
Posted by: Kirtai
from Oklahoma City, ok
[This review was collected as part of a promotion.] Big enough, hard to clean like all glad cook tops, the air fryer function is slow, but no problems so far.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome electric range!
on June 14, 2021
Posted by: Bhuti58
from Rochester
Gender:Male
[This review was collected as part of a promotion.] This electric range has been quite an upgrade from my previous one. I really like the modern, contemporary stainless steel design. All the parts are made of high quality material.
The range also has a very easy to use/functional design. The touch controls are easy to use and understand from the get go. The Rapid Boil technology makes fast heating a breeze and the warming center in the middle is super convenient.
I was excited to add this range to my smart controls in Samsung Smart Things and Google Home. It really fits in nice with my other smart appliances. I like that I can monitor the state of the stove and oven anytime and also preset the oven. The oven or stove cannot be turned on remotely which I don't mind since I don't want any accidental use.
I also like the oven door lock feature to prevent kids from opening it when in use.
The range is very easy to clean with self cleaning options. I was a bit worried at first to see some burned marks on the glass top that didn't go with simple wiping. But once I followed the direction to use recommended Glasstop cleaner those marks went away with a little effort.
Very happy with this range!
The range also has a very easy to use/functional design. The touch controls are easy to use and understand from the get go. The Rapid Boil technology makes fast heating a breeze and the warming center in the middle is super convenient.
I was excited to add this range to my smart controls in Samsung Smart Things and Google Home. It really fits in nice with my other smart appliances. I like that I can monitor the state of the stove and oven anytime and also preset the oven. The oven or stove cannot be turned on remotely which I don't mind since I don't want any accidental use.
I also like the oven door lock feature to prevent kids from opening it when in use.
The range is very easy to clean with self cleaning options. I was a bit worried at first to see some burned marks on the glass top that didn't go with simple wiping. But once I followed the direction to use recommended Glasstop cleaner those marks went away with a little effort.
Very happy with this range!
Written by a customer while visiting The Insiders
Customer Rating
5
Best Investment!
on June 28, 2021
Posted by: TestUrProduct
from Marysville, WA
[This review was collected as part of a promotion.] I have only had it for a couple of weeks, but results are fantastic. Need some new cookware for the stove top ;) (infrared cooktop) not all cookware is created equal. I have used the convection oven with a bake time cut in half :). Excellent heat retention for oven. Proper cooktop cookware results are a bit different. Cast iron has a bit better results for cook times. Aluminum and cooper do not conduct heat well. Cook time results are twice the time required.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Lovin’ that oven!
on June 28, 2021
Posted by: Ranger235
from Las Vegas, NV
[This review was collected as part of a promotion.] We’ve had this range for just over a month now and I’m still continually amazed how awesome it is! The cooktop burners heat up fast and bring water to a boil pronto. We use the air fryer, dehydrator and bread proof features regularly - it’s great having so many options to choose from with just one appliance. I love how it lets me know on my phone that it’s up to temperature (which it reaches in about half the time of our older oven.) Plus it looks fantastic in our kitchen. Easily the best appliance purchase we’ve made!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Hard to set up smart control.
on June 28, 2021
Posted by: Tong
from Beaverton OR
[This review was collected as part of a promotion.] The smart feature is very hard to set up. The user manual does not tell clear step by step instruction to set up. I had to call Samsung customer service to get instruction to set up smart feature to control by my phone. Smart only control the range, not control the cook top.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US