Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.6
(1,012 Reviews)
Rating breakdown 1,012 reviews
5 Stars
772
4 Stars
151
3 Stars
38
2 Stars
18
1 Star
33
92%of customers recommend this product.
(
676 out of
733)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
4
Nice but tough to clean top.
on September 5, 2023
Posted by: MarktheBigDog
[This review was collected as part of a promotion.] Had this range for a year and, for an electric, it works well. Burners heat fast, convection oven and air fry features are great. Top, though like all these crap glass-topped electric ranges, is tough to keep clean.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Some Flaws
on September 5, 2023
Posted by: BamBam
from Tampa
[This review was collected as part of a promotion.] Takes a while for the oven to heat up. There is no back lighting on control panel which I dislike the most.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Chrystel, SEA Care, September 8, 2023
The experience is not what we want for our customers. Let's help you out with the oven temperature, BamBam.
To help you increase the oven's temperature functionality, kindly visit the recommended link below.
The oven takes a long time to reach the set temperature:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-takes-a-long-time-to-reach-set-temperature
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146260544, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Great all thecway around
on September 5, 2023
Posted by: Jojo
from Missouri usa
[This review was collected as part of a promotion.] I love everything about this stove. Especially the cooktop
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Range
on September 5, 2023
Posted by: jaydog7812
from oregon
[This review was collected as part of a promotion.] we bought this stove sveral months ago and it has been good
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
simply the best
on September 5, 2023
Posted by: eddie
from miami florida
[This review was collected as part of a promotion.] simply the best, it really works as intended. cooking is a breeze on this thing
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not as good as I was hoping.
on September 5, 2023
Posted by: N0tSure64
[This review was collected as part of a promotion.] Not as good as I was hoping. The top started to get marks on it right away. At first I thought it was stains and I tried to scrub it off and then I realized the material the top is made of was actually chipping and scaring. Another problem I have is that I can't heat anything in the oven at 400 degrees or higher because the oven will lock. It also locks at random times. This is very annoying and has caused things to burn because it won't unlock until the temperature in the oven cools down to below 400 degrees. Not happy at all.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
1
Response from Samsung USBy Angelica, Samsung Care, September 12, 2023
Hello,
We know how critical it is to have a cooktop that looks nice and an oven that cooks appropriately. Let us help.
We recommend checking the resource below for details about cleaning and caring for the electric cooktop. This guide includes a video link you may watch from start to finish and another link for the recommended cookware.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
The first link below contains the troubleshooting steps when the oven is locked. The second link provides details on what to do if you cannot set the oven temperature above 288 degrees, which we suggest checking too.
Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Cannot set Samsung oven temperature above 288 degrees:
https://www.samsung.com/us/support/troubleshooting/TSG01110263/
You may also check page 40 of the user manual for more information about adjusting the oven temperature.
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146276358) to help our team pull up your information when you message us.
Thank you.
-Angelica
We know how critical it is to have a cooktop that looks nice and an oven that cooks appropriately. Let us help.
We recommend checking the resource below for details about cleaning and caring for the electric cooktop. This guide includes a video link you may watch from start to finish and another link for the recommended cookware.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
The first link below contains the troubleshooting steps when the oven is locked. The second link provides details on what to do if you cannot set the oven temperature above 288 degrees, which we suggest checking too.
Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Cannot set Samsung oven temperature above 288 degrees:
https://www.samsung.com/us/support/troubleshooting/TSG01110263/
You may also check page 40 of the user manual for more information about adjusting the oven temperature.
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146276358) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Great range
on September 5, 2023
Posted by: Gracie
from Wisconsin
[This review was collected as part of a promotion.] I received this range as a gift. It is a great range. I love the air fryer feature
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the Air Fryer feature
on September 5, 2023
Posted by: Shine
from Gonzales,LA
[This review was collected as part of a promotion.] I brought this range about 6 months ago and it’s the best purchase I’ve ever had in a long time!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US