Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,155 Reviews)
Rating breakdown 2,155 reviews
5 Stars
1,600
4 Stars
333
3 Stars
75
2 Stars
45
1 Star
102
91%of customers recommend this product.
(
1,434 out of
1,579)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
5
great Features
on November 7, 2024
Posted by: gbeck612
[This review was collected as part of a promotion.] bought this a little over a month ago and its a great product works well and really enjoy the built in air fryer and griddle for the top. Makes cooking so much easier because you can be cooking and keeping things warm on the grill at the same time. and air fryer saves so much time when I come home from work late and also is much healthier to use.
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful range!
on November 4, 2024
Posted by: Lorri
from Pittsburgh, PA
[This review was collected as part of a promotion.] I love my new Smart Samsung range. I love the black stainless steel and smooth top range. I found it easy to use and it looks beautiful in my kitchen!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect
on November 2, 2024
Posted by: Gera
from San Jacinto, CA
[This review was collected as part of a promotion.] I bought this range about a month ago and it's been working go. Wife lovers it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Awsome
on October 31, 2024
Posted by: Smiley79
[This review was collected as part of a promotion.] Love look and love the stove............................
Written by a customer while visiting Samsung US
Customer Rating
5
Very good range
on October 30, 2024
Posted by: Jalpe
[This review was collected as part of a promotion.] I have had this range for a little over one months. Outstanding temperature range with the four burners and have tried to wear the airfryer out. Love this range.
Written by a customer while visiting Samsung US
Customer Rating
1
None
on October 29, 2024
Posted by: Bobby
from Texas
[This review was collected as part of a promotion.] It lasted one year and no longer worked i bought another one 7 months later the same think happened. The oven locked she the led display doesn't work.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, November 1, 2024
Hi Bobby,
Thank you for sharing your experience with the Samsung NE63A6511SG range. It's clear that you've faced unexpected durability issues with this model, and we understand the impact it can have on your cooking routine, especially if it occurs repeatedly.
Please follow the link and hyperlinks for additional steps to help improve the issues with your range's panel performance.
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Please see page 28 under the "How to unlock the Oven" section of the manual.
Manual
https://downloadcenter.samsung.com/content/UM/202407/20240724131335393/01._IB_FULL_NE5000A_NE63A6511_AA_EN.pdf
We would love to discuss your range to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147642707) to help our team pull up your information when you message us.
Have a great day.
^Charles
Thank you for sharing your experience with the Samsung NE63A6511SG range. It's clear that you've faced unexpected durability issues with this model, and we understand the impact it can have on your cooking routine, especially if it occurs repeatedly.
Please follow the link and hyperlinks for additional steps to help improve the issues with your range's panel performance.
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Please see page 28 under the "How to unlock the Oven" section of the manual.
Manual
https://downloadcenter.samsung.com/content/UM/202407/20240724131335393/01._IB_FULL_NE5000A_NE63A6511_AA_EN.pdf
We would love to discuss your range to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147642707) to help our team pull up your information when you message us.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
3
Grea
on October 29, 2024
Posted by: Eddie
from Riverside California
[This review was collected as part of a promotion.] I'm happy with this bought it 8months ago works great
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy SEA Care, October 30, 2024
Hello there, Eddie.
We are happy to know that you like your range. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Camille
We are happy to know that you like your range. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Air fryer success
on October 29, 2024
Posted by: Rwhitten
from Bath NC
[This review was collected as part of a promotion.] I have looked forward to purchasing this range for the air fryer option for some time now, and since my other range glass top shattered from my cast iron pan, it was the right time. I am pleased with the features and the outcomes of the food.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US