Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,152 Reviews)
Rating breakdown 2,152 reviews
5 Stars
1,597
4 Stars
333
3 Stars
75
2 Stars
45
1 Star
102
91%of customers recommend this product.
(
1,432 out of
1,577)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
1
Not worth it
on August 30, 2025
Posted by: Elly
from Colorado
Pure junk plastic knobs will break and become loose on stove in s short matter of time. Constantly replacing igniters and now the bottum plate above the lower oven burner is cracking from heat stress. Save yourself the trouble and buy something better.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, September 2, 2025
Hi Elly, Thank you for sharing your experience. We recognize how frustrating it can be when your appliance doesn't hold up to daily use the way you expect it to. Your feedback is important to us, and we truly value hearing about real-life performance so we can continue to improve. If you'd be open to it, we'd like the opportunity to learn more and offer support. Please feel free to reach out through one of the options below, and include any details you can share — our team is here to help: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1150576434 to help our team pull up your information. Leo
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1150576434 to help our team pull up your information. Leo
Written by a customer while visiting Samsung US
Customer Rating
3
Led Fail, What's next?
on September 22, 2025
Posted by: George
from Richmond, VA 23236, US,
[This review was collected as part of a promotion.] I had ordered 3 appliances Over stove microwave/Hood,!Range and Dishwasher. Nice smooth clean install. All appliances were put through operation. All units are paired to SmartThings app and responding so far responding respectively. However one of the led bars on microwave has already failed after less than 3 weeks. Such a simple leaves me to wonder what may be next and why my rating is only a 3 when it could have been 4. Photo taken at 9:35 pm not 5:35pm see time on oven.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy SEA Care, September 23, 2025
George, we are here to assist you anytime. We want to speak directly with you and obtain the model number of your microwave, as the manual should provide instructions on replacing some of its lights. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide the reference number 1150812261 to help our team locate your information. Have a great day. -John
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide the reference number 1150812261 to help our team locate your information. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
5
Great Stove
on June 28, 2021
Posted by: John H
from Fort Collins, CO
[This review was collected as part of a promotion.] The range is a very good addition to our Samsung dishwasher, refrigerator and microwave.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
CF2 malfunction
on April 12, 2023
Posted by: Gouri Matta
from Lexington KY
do not buy this range. within a year we got a cf2 malfunction light. samsung needs to recall these devices or replace the malfunctioning components as it is not just me i see many customers reporting the same.
samsung service is very bad. they sent a couple of service providers to fix this. both of them came and went back saying parts were needed and no update. i am been waiting for 3 weeks
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
1
Response from Samsung USBy Chrystel, Customer Care, April 17, 2023
We acknowledge you telling us about your refrigerator, Gouri Matta. Get your fridge to perform its best by following the recommended links below.
Most information codes on a range can be cleared with a reset. However, some error codes may require additional steps to get the problem solved.
Samsung range or wall oven error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01001948/
You may also watch this video about "How to fix range and microwave problems":
https://www.youtube.com/watch?v=N064z8CQ8XA
To learn more about the "C-F2" information code, kindly turn to page 50 of the model's user manual for reference:
https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145678792, to help our team pull up your information.
Have a great day!
^Chrystel
Most information codes on a range can be cleared with a reset. However, some error codes may require additional steps to get the problem solved.
Samsung range or wall oven error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01001948/
You may also watch this video about "How to fix range and microwave problems":
https://www.youtube.com/watch?v=N064z8CQ8XA
To learn more about the "C-F2" information code, kindly turn to page 50 of the model's user manual for reference:
https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145678792, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Very good quality products
on June 3, 2025
Posted by: Rogelio
[This review was collected as part of a promotion.] Very good quality products which can be monitored from your phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Permanent damage - lack of suitable labels
on September 24, 2022
Posted by: Lari
from Phoenix
we bought a new samsung smartthings range appliance just over a month ago. there is no note or label on the product advising not to use aluminum foil in the oven. the foil melted to the bottom of the oven and apparently fused with the oven bottom.
the only solution offered by samsung was for us to buy a new range - even though it’s a clear design feature that was not advertised, easily avoidable, and ruined the oven. we would appreciate it if samsung took responsibility towards its customers.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Rainly, Samsung Care, September 26, 2022
Dear Samsung Client,
To better assist you with this issue, please contact the Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG).
They can either answer your question or transfer you to your local store to answer your specific concern.
^Rainly
To better assist you with this issue, please contact the Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG).
They can either answer your question or transfer you to your local store to answer your specific concern.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
5
It is just what we need
on June 28, 2021
Posted by: Bill
from Florida
[This review was collected as part of a promotion.] I replaced an old samsung range and I am glad I did. It is just fine
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
What an improvement!
on August 26, 2021
Posted by: Debbiecakess
from Alameda
Gender:Female
[This review was collected as part of a promotion.] Our old stovetop/oven was 15 years old so this is a drastic improvement. I can't believe how quiet this oven is! Our old one was loud and using it warmed the entire kitchen (via the exhaust fan). I enjoy all of the options this oven offers (haven't had the opportunity to try the dehydrate function yet, but love that it has the air fry feature). Super easy to use, temperature is very consistent, the buttons respond easily when touched, and I like that the two larger burners are at the front (vs. our stovetop had one at the front, the other at the back). My favorite part about this oven is because it has so many features, it eliminates the need for additional appliances and I can save room in my kitchen. Wifi features are nifty, but not sure how much I'll use. I like how large the oven is, I'm able to bake multiple dishes with a consistent temperature. My only critique is the jingle sounds a little...off. Would be nice if we had the ability to change it.
Response from The InsidersBy Pat, Samsung Care, September 2, 2021
Thank you for your review. ^Pat
Written by a customer while visiting The Insiders
