Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,152 Reviews)
Rating breakdown 2,152 reviews
5 Stars
1,597
4 Stars
333
3 Stars
75
2 Stars
45
1 Star
102
91%of customers recommend this product.
(
1,432 out of
1,577)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
1
HATE THIS STOVE
on April 5, 2023
Posted by: disappointed Grammy
I bought this stove a month and IHATE IT it is the most confusing pile expensive garbage I have ever come across I am 80 years old and have used quite a few stoves in my life but this monstrosity is useless unless you are good with a computer other wise the stove is WORTHLESS
Response from Samsung USBy Angelica, Samsung Care, April 11, 2023
Hello,
We want to assist you with your Samsung range immediately.
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
We want to assist you with your Samsung range immediately.
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Great air fryer, huge capacity.
on September 5, 2023
Posted by: Jx5price
from Florida
[This review was collected as part of a promotion.] We’ve owned this for several months now and couldn’t be happier. The air fryer function works great and is a huge time saver compared to baking, and we can feed our family of 4 easily. If I could change one thing it would be the timer sounds. Sooo loud and annoying. At least allow us to turn it down a notch.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Junk
on August 27, 2025
Posted by: Junk
If you purchase this please learn how to repair appliances. We have owned it for 7 years. I started replacing parts with brand name part 5 years ago. It’s junk and is continuously unreliable for anything other than a paperweight and maybe a target.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, August 28, 2025
Hello,
We want to inquire further about your experience with the range and are here to assist you as soon as possible.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We want to inquire further about your experience with the range and are here to assist you as soon as possible.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung wifi stove
on November 24, 2025
Posted by: mary
from Los angeles
After 2 months the panel stopped working, they charged me a lot to fix it, and when you change your Wi-Fi network and want to use a different one, it wonnt Be careful, the oven turns on by itself. I noticed it when I got home from work; my apartment was really hot. Luckily, nothing serious happened. I still have it; I only use the burners and unplug it every day.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
3
Value
2
Response from Samsung USBy SEA Care, November 25, 2025
Hi Mary,
Thank you for bringing this to our attention. Let us help find solutions to enhance your range performance.
Here is a guide to help you in connecting the range to the Wi-Fi and how to use the oven lock feature to avoid accidental touch. Please turn to pages 26 (Oven lock) and 36 - 37 (Operating the oven - “Using the smart control feature”) of the user manual.
User manual:
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Should you have other query, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151411716) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Thank you for bringing this to our attention. Let us help find solutions to enhance your range performance.
Here is a guide to help you in connecting the range to the Wi-Fi and how to use the oven lock feature to avoid accidental touch. Please turn to pages 26 (Oven lock) and 36 - 37 (Operating the oven - “Using the smart control feature”) of the user manual.
User manual:
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Should you have other query, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151411716) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
4
Great Value!
on September 17, 2021
Posted by: Mimi
from Eugene, Oregon
[This review was collected as part of a promotion.] With so many features, a great price, larger-than-my-old-oven capacity, I’m very satisfied with the Samsung electric range.
This is the first ceramic top range I’ve owned and it’s great. Easy to clean with baking soda and white vinegar. The bottom pull out storage drawer looks small but I can easily fit 3 cookie sheets, a cooling rack, and an 8-inch pan in there.
I think the bread proofing feature will be used quite a lot this winter.
Nice looking unit. Spacious. User friendly. Only complaint from me is about the obnoxious chiming that goes on and on to notify that the oven has finished pre-heating. But I figured out that I can get the chiming to stop by turning on the oven light!
This is the first ceramic top range I’ve owned and it’s great. Easy to clean with baking soda and white vinegar. The bottom pull out storage drawer looks small but I can easily fit 3 cookie sheets, a cooling rack, and an 8-inch pan in there.
I think the bread proofing feature will be used quite a lot this winter.
Nice looking unit. Spacious. User friendly. Only complaint from me is about the obnoxious chiming that goes on and on to notify that the oven has finished pre-heating. But I figured out that I can get the chiming to stop by turning on the oven light!
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing!!
on November 10, 2021
Posted by: Militaryman22
from Murrells inlet
[This review was collected as part of a promotion.] Heats up so quick love it. I would recommend this one to anyone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, samsungcare, February 25, 2022
I hope we are able to continue to meet your expectations. Thank you for your review! ^Pat
Written by a customer while visiting Samsung US
Customer Rating
3
Underwhelming, but functional
on February 3, 2022
Posted by: Austin
from Marion, AR
it works well, but the touch screen is faulty. it continually has to be turned off/reset to get the correct temperature in. the warming center has the dame issue.
the stove top is easily scratched, and you have to use a putty knife to get stuck on items removed.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
4
Value
3
Response from Samsung USBy Camille , Samsung Care, April 20, 2022
Hi Austin.
Thank you for reaching out regarding your6.3 cu. ft. Smart Freestanding Electric Range with No-Preheat Air Fry & Convection electric cooktop panel not working and hard to clean. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix this, I will be providing you with these links to guide you on the issue.
Electric cooktop panel isn't responsive - Samsung.
https://www.samsung.com/us/support/troubleshooting/TSG01204615/
Clean and care for your Samsung electric cooktop
https://www.samsung.com/us/support/answer/ANS00060833/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144425103
^Camille
Thank you for reaching out regarding your6.3 cu. ft. Smart Freestanding Electric Range with No-Preheat Air Fry & Convection electric cooktop panel not working and hard to clean. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix this, I will be providing you with these links to guide you on the issue.
Electric cooktop panel isn't responsive - Samsung.
https://www.samsung.com/us/support/troubleshooting/TSG01204615/
Clean and care for your Samsung electric cooktop
https://www.samsung.com/us/support/answer/ANS00060833/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144425103
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Range Love
on August 12, 2024
Posted by: Cbz48
from Portland, Or.
[This review was collected as part of a promotion.] We have enjoyed our new stove even more than we thought we would.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US