Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,152 Reviews)
Rating breakdown 2,152 reviews
5 Stars
1,597
4 Stars
333
3 Stars
75
2 Stars
45
1 Star
102
91%of customers recommend this product.
(
1,432 out of
1,577)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
5
Nothing short of amazing!
on August 26, 2021
Posted by: Jmmurp
from Morning View
Gender:Female
[This review was collected as part of a promotion.] This range has definitely changed our lives by changing the way we cook. We have been able to get rid of the clutter of smaller extra appliances sitting around on the countertops around the house. We also can now quickly and conveniently cook the best tasting meals without the added fat of deep frying. Air frying is the most amazing part of this range! It heats up super fast and cooks evenly. The added feature of having an app to be able to check whether you remembered to turn off the stove before leaving the house is the perfect safety feature for your home and also great for your mental health. I would recommend this range to anyone looking for a new electric range.
Response from The InsidersBy Pat, Samsung Care, August 27, 2021
That is awesome news! Happy you are making great meals and enjoying the air fryer! ^Pat
Written by a customer while visiting The Insiders
Customer Rating
1
Unsatisfied customer
on October 22, 2021
Posted by: Terry
if i could give 0 stars i would. Control panel stopped working in less than three months.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, October 25, 2021
I'm sorry to hear this about the control not working. thank you for bringing this to our attention. Your opinion matters to us! If you would like to have service to resolve this issue, please contact us by using the information below. ^Pat\
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143820660
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143820660
Written by a customer while visiting Samsung US
Customer Rating
4
Good to have
on November 2, 2021
Posted by: Ling
[This review was collected as part of a promotion.] I love the rapid boil, I wish the other one works like it too, it look’s good .
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy Carrie Galvan, samsungcare, December 29, 2021
Thanks for sharing! The range looks amazing! ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible
on May 3, 2022
Posted by: Las530
from Stratford, CT
absolute horrible stove. i just got it yesterday and the stove top is scratched and has marks that arent coming off! i only cooked on it once! i used the proper cleaning products.
one day and one use and it’s ruined! i haven’t even paid for it yet. home depot wont take it back because they say its not a defect! it should be. shame on you samsung. i thought that your products we’re supposed to be top notch! it also takes forever to preheat.
one day and one use and it’s ruined! i haven’t even paid for it yet. home depot wont take it back because they say its not a defect! it should be. shame on you samsung. i thought that your products we’re supposed to be top notch! it also takes forever to preheat.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, May 4, 2022
Hello Las530,
Thank you for bringing this to our attention. We appreciate you letting us know that the stovetop in the Samsung range you got yesterday is scratched and has marks that are not coming off. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link to the product's user manual containing information about maintaining and cleaning your appliance. See pages 43-52.
https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
You may also check the video link below for additional information about maintaining the glass cooktop on your Samsung stove.
https://www.youtube.com/watch?v=b_dExUhgeus
I've included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NE63A6511SS/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144470483
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that the stovetop in the Samsung range you got yesterday is scratched and has marks that are not coming off. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link to the product's user manual containing information about maintaining and cleaning your appliance. See pages 43-52.
https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
You may also check the video link below for additional information about maintaining the glass cooktop on your Samsung stove.
https://www.youtube.com/watch?v=b_dExUhgeus
I've included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NE63A6511SS/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144470483
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
2
Has a design flaw in the right front burner!
on May 18, 2022
Posted by: Larry51
from Bagdad Ky
[This review was collected as part of a promotion.] We did buy it a month ago, it would never connect to the internet so the "smart things app" was useless, every thing else worked ok except the big right front burner, flame from the front of that burner came up over the top of our pots about 6" high while the back side was only about 1” high, it was too dangerous to cook with so we returned it to Lowes yesterday!
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
1
Value
1
Response from Samsung USBy Chrystel, Customer Care, March 29, 2023
Hi Larry51,
Thank you for choosing Samsung for your range needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Thank you for choosing Samsung for your range needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Great look, Great feautures
on May 20, 2024
Posted by: Tatiana
[This review was collected as part of a promotion.] Beautiful appliances. Very spacious inside. Easy to use and to connect to the application on your phone. Also easy to keep clean
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good... but could be Great
on March 2, 2026
Posted by: Sarav
from Chelmsford, MA
Love this product. Looks great works great. Using for past 3 to 4 months and 2 issue i see and both are about the stove grate.
1) I feel the grate stands too high. Due to this every time usage is taking a little longer. Usual 5 mins work takes like 7 mins. It is just 2 mins... but 2 mins extra time in everything we do everyday means more gas usage.
2) It is a stupid design to put a horizontal bar right on top of the burner. So only flat vessels can be used. Anything with a slight curve at the bottom will start shaking or starts to rotate when we cook... since the vessel couldn't lay properly due to this center bar. I am even debating to cut a small portion in center so that all vessels stay put. Definitely person who designed the grate has not cooked before.
1) I feel the grate stands too high. Due to this every time usage is taking a little longer. Usual 5 mins work takes like 7 mins. It is just 2 mins... but 2 mins extra time in everything we do everyday means more gas usage.
2) It is a stupid design to put a horizontal bar right on top of the burner. So only flat vessels can be used. Anything with a slight curve at the bottom will start shaking or starts to rotate when we cook... since the vessel couldn't lay properly due to this center bar. I am even debating to cut a small portion in center so that all vessels stay put. Definitely person who designed the grate has not cooked before.
I would recommend this to a friend!
Features
5
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
HATE SAMSUNG
on April 30, 2026
Posted by: UGHHHHH
from None of your business
HATE SAMSUNG WILL NEVER PURCHASE ANOTHER SAMSUNG PRODUCT EVER
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Rachel, Samsung, May 20, 2026
Hello UGHHHHH,
We’ve taken note of your review of your Samsung range and understand the importance of having smooth, responsive controls.
We understand the importance of having smooth, responsive controls for everyday use. A quick power cycle and ensuring the panel is clean and unlocked may help improve performance.
You can explore the full guide here:
https://www.samsung.com/us/support/troubleshoot/TSG10002418/
If you’d like to take a closer look at this together, our team would be glad to walk you through the next steps.
Please keep this reference number handy: 1152518973. You can connect with us through any of these channels:
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Care: 1-800-726-7864 (1-800-SAMSUNG)
Samsung values your business.
Rachel
Samsung Care
We’ve taken note of your review of your Samsung range and understand the importance of having smooth, responsive controls.
We understand the importance of having smooth, responsive controls for everyday use. A quick power cycle and ensuring the panel is clean and unlocked may help improve performance.
You can explore the full guide here:
https://www.samsung.com/us/support/troubleshoot/TSG10002418/
If you’d like to take a closer look at this together, our team would be glad to walk you through the next steps.
Please keep this reference number handy: 1152518973. You can connect with us through any of these channels:
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Care: 1-800-726-7864 (1-800-SAMSUNG)
Samsung values your business.
Rachel
Samsung Care
Written by a customer while visiting Samsung US