Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,157 Reviews)
Rating breakdown 2,157 reviews
5 Stars
1,602
4 Stars
333
3 Stars
75
2 Stars
45
1 Star
102
91%of customers recommend this product.
(
1,436 out of
1,581)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
5
Christmas gift
on December 10, 2024
Posted by: KeyMan
[This review was collected as part of a promotion.] I bought this a month ago for my wife for Christmas but we just couldn't wait any longer to use it because we have been using it constantly it is such a good Workhorse this range let's hope it lasts a few years
Written by a customer while visiting Samsung US
Customer Rating
1
Do Not Buy Samsung Gas Stove
on December 10, 2024
Posted by: Do Not Buy Stove
from Lyon Township, MI
Do not buy Samsung gas stove. My stove is only 2 years old and I’m having issues with tSamsung stove. The 1st issue I had with this stove is on Christmas Eve 12/24/2023. The stove catch on fire. They came and fix the stove however they damaged my hardwood floors and Samsung would not help in getting it fix. The next issue I had with this stove is 2 days before Thanksgiving 11/24/2024 I use the 3 hour clean cycle for the first time and after a few hours the stove stops working and trip the GFI causing electrical issues. Friday they sent someone out who basically test the oven for 10 minutes and reported nothing is wrong with the stove. He told me I had electrical problems. My home is a new build that was build to code and the stove is a gas stove so it shouldn’t trip the GFI. Of course I ran the 3 hour clean cycle again and it trip the GFI again. I called an electrician, Now this time the stove will not come back on. The electrician said that the problem was with the stove. I also complained to Samsung asking them to replace the stove due the fire other part could have been damaged . The electrician informed that no will give a warranty on a stove that catch fire. The stove could also cause other damage to my electrical system. Samsung wants to fix the stove however when there cell phones catch fire they replaced the cell phone. Also if they damaged my property they are not going to help make the company fix the damages, so I’m scared they will damage my electrical system or the stove blow my house up this time. Also I read that Samsung knows about the issues with there stoves since 2018.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, December 11, 2024
Greetings!
It must be incredibly frustrating to deal with such serious situations. We would love to help.
I have shared a Samsung link below to help with your experience with the range.
Samsung range, oven, or cooktop will not turn or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147887265 to help our team pull up your information.
Leo
It must be incredibly frustrating to deal with such serious situations. We would love to help.
I have shared a Samsung link below to help with your experience with the range.
Samsung range, oven, or cooktop will not turn or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147887265 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Thrilled with purchase
on December 8, 2024
Posted by: Shawn
from Iowa
[This review was collected as part of a promotion.] Fabulous features, more options that I'm going to have to learn how to use, so much more stove than I needed, but, Samsung offered such a great price for this fine product that I was sold.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Can’t fix it
on December 8, 2024
Posted by: Hopeful
[This review was collected as part of a promotion.] I bought my stove 2 year ago and suddenly the display panel turned off a the oven stopped working. They’ve come 2 times to fix it but the couldn’t. Hopefully the third is the good one.
Response from Samsung USBy Samsung Care, December 9, 2024
Hello,
We understand how it feels to have an oven that stopped working.
We suggest contacting us via the options below to speak with a live representative for further assistance should you need to follow up on the repair.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We understand how it feels to have an oven that stopped working.
We suggest contacting us via the options below to speak with a live representative for further assistance should you need to follow up on the repair.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
4
Good buy when on sale
on December 7, 2024
Posted by: John
from Clearwater, FL
[This review was collected as part of a promotion.] Bought this Samsung Range about a month ago.
Pros: Priced very reasonably for its features. SmartThings enabled is very convenient for wireless control and notifications on your TV. Airfrying works surprisingly well.
Cons: changing from one cook mode to another can be frustrating as it tends to force you to wait until the temperature drops before you can select another mode. The numeric keypad doesn't always work with the first press. Under cabinet storage is minimal.
I would recommend this to a friend!
Features
5
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy Samsung
on December 6, 2024
Posted by: Lalo
from Stafford TX
Would give negative stars but i can't oven stopped working with the touchpad purchased this item in September and not even 1 month it stopped working scheduled a repair and it was denied don't spend your money with Samsung
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, December 9, 2024
Hello Lalo,
We know the disappointment when the oven stopped working.
We recommend contacting our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We know the disappointment when the oven stopped working.
We recommend contacting our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
great features
on December 6, 2024
Posted by: Lois
from florida
[This review was collected as part of a promotion.] haven't had a chance to use it much, but look forward to the air fry
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best purchase
on December 4, 2024
Posted by: EverythingSamsung
from Miami, FL
[This review was collected as part of a promotion.] I bought this a few months ago works like the very first day amazing even and fast heating. Have not had any issues at all and cleaning is super fast and easy. I definitely recommend and would purchase all over again
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US