Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,099 Reviews)
Rating breakdown 2,099 reviews
5 Stars
1,568
4 Stars
327
3 Stars
71
2 Stars
40
1 Star
93
91%of customers recommend this product.
(
1,410 out of
1,544)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
1
CF2 malfunction
on April 12, 2023
Posted by: Gouri Matta
from Lexington KY
do not buy this range. within a year we got a cf2 malfunction light. samsung needs to recall these devices or replace the malfunctioning components as it is not just me i see many customers reporting the same.
samsung service is very bad. they sent a couple of service providers to fix this. both of them came and went back saying parts were needed and no update. i am been waiting for 3 weeks
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
1
Response from Samsung USBy Chrystel, Customer Care, April 17, 2023
We acknowledge you telling us about your refrigerator, Gouri Matta. Get your fridge to perform its best by following the recommended links below.
Most information codes on a range can be cleared with a reset. However, some error codes may require additional steps to get the problem solved.
Samsung range or wall oven error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01001948/
You may also watch this video about "How to fix range and microwave problems":
https://www.youtube.com/watch?v=N064z8CQ8XA
To learn more about the "C-F2" information code, kindly turn to page 50 of the model's user manual for reference:
https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145678792, to help our team pull up your information.
Have a great day!
^Chrystel
Most information codes on a range can be cleared with a reset. However, some error codes may require additional steps to get the problem solved.
Samsung range or wall oven error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01001948/
You may also watch this video about "How to fix range and microwave problems":
https://www.youtube.com/watch?v=N064z8CQ8XA
To learn more about the "C-F2" information code, kindly turn to page 50 of the model's user manual for reference:
https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145678792, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Very good quality products
on June 3, 2025
Posted by: Rogelio
[This review was collected as part of a promotion.] Very good quality products which can be monitored from your phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Permanent damage - lack of suitable labels
on September 24, 2022
Posted by: Lari
from Phoenix
we bought a new samsung smartthings range appliance just over a month ago. there is no note or label on the product advising not to use aluminum foil in the oven. the foil melted to the bottom of the oven and apparently fused with the oven bottom.
the only solution offered by samsung was for us to buy a new range - even though it’s a clear design feature that was not advertised, easily avoidable, and ruined the oven. we would appreciate it if samsung took responsibility towards its customers.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Rainly, Samsung Care, September 26, 2022
Dear Samsung Client,
To better assist you with this issue, please contact the Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG).
They can either answer your question or transfer you to your local store to answer your specific concern.
^Rainly
To better assist you with this issue, please contact the Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG).
They can either answer your question or transfer you to your local store to answer your specific concern.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung wifi stove
on November 24, 2025
Posted by: mary
from Los angeles
After 2 months the panel stopped working, they charged me a lot to fix it, and when you change your Wi-Fi network and want to use a different one, it wonnt Be careful, the oven turns on by itself. I noticed it when I got home from work; my apartment was really hot. Luckily, nothing serious happened. I still have it; I only use the burners and unplug it every day.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
3
Value
2
Response from Samsung USBy SEA Care, November 25, 2025
Hi Mary,
Thank you for bringing this to our attention. Let us help find solutions to enhance your range performance.
Here is a guide to help you in connecting the range to the Wi-Fi and how to use the oven lock feature to avoid accidental touch. Please turn to pages 26 (Oven lock) and 36 - 37 (Operating the oven - “Using the smart control feature”) of the user manual.
User manual:
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Should you have other query, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151411716) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Thank you for bringing this to our attention. Let us help find solutions to enhance your range performance.
Here is a guide to help you in connecting the range to the Wi-Fi and how to use the oven lock feature to avoid accidental touch. Please turn to pages 26 (Oven lock) and 36 - 37 (Operating the oven - “Using the smart control feature”) of the user manual.
User manual:
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Should you have other query, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151411716) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
5
It is just what we need
on June 28, 2021
Posted by: Bill
from Florida
[This review was collected as part of a promotion.] I replaced an old samsung range and I am glad I did. It is just fine
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
What an improvement!
on August 26, 2021
Posted by: Debbiecakess
from Alameda
Gender:Female
[This review was collected as part of a promotion.] Our old stovetop/oven was 15 years old so this is a drastic improvement. I can't believe how quiet this oven is! Our old one was loud and using it warmed the entire kitchen (via the exhaust fan). I enjoy all of the options this oven offers (haven't had the opportunity to try the dehydrate function yet, but love that it has the air fry feature). Super easy to use, temperature is very consistent, the buttons respond easily when touched, and I like that the two larger burners are at the front (vs. our stovetop had one at the front, the other at the back). My favorite part about this oven is because it has so many features, it eliminates the need for additional appliances and I can save room in my kitchen. Wifi features are nifty, but not sure how much I'll use. I like how large the oven is, I'm able to bake multiple dishes with a consistent temperature. My only critique is the jingle sounds a little...off. Would be nice if we had the ability to change it.
Response from The InsidersBy Pat, Samsung Care, September 2, 2021
Thank you for your review. ^Pat
Written by a customer while visiting The Insiders
Customer Rating
5
Many features!!
on September 18, 2021
Posted by: Mary
from Oklahoma
[This review was collected as part of a promotion.] We bought this range about a month ago and I am pleased with it. It has the convection heat or you can choose just regular heat. It has an option for air fry but you do need to purchase a special pan for it. It has 6.3 cubic feet which is larger than some. It also is a smart range where you can control it from an app which is nice.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, September 24, 2021
This review is wonderful! Thank you for sharing your opinion with us. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
5
Love the griddle and air fry
on November 10, 2021
Posted by: Pattie
from Colorado Springs
[This review was collected as part of a promotion.] Easy to use and clean. Preheats quickly. Can’t wait to make Thanksgiving dinner.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US