Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,150 Reviews)
Rating breakdown 2,150 reviews
5 Stars
1,596
4 Stars
333
3 Stars
75
2 Stars
45
1 Star
101
91%of customers recommend this product.
(
1,432 out of
1,576)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
1
Horrible
on May 3, 2022
Posted by: Las530
from Stratford, CT
absolute horrible stove. i just got it yesterday and the stove top is scratched and has marks that arent coming off! i only cooked on it once! i used the proper cleaning products.
one day and one use and it’s ruined! i haven’t even paid for it yet. home depot wont take it back because they say its not a defect! it should be. shame on you samsung. i thought that your products we’re supposed to be top notch! it also takes forever to preheat.
one day and one use and it’s ruined! i haven’t even paid for it yet. home depot wont take it back because they say its not a defect! it should be. shame on you samsung. i thought that your products we’re supposed to be top notch! it also takes forever to preheat.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, May 4, 2022
Hello Las530,
Thank you for bringing this to our attention. We appreciate you letting us know that the stovetop in the Samsung range you got yesterday is scratched and has marks that are not coming off. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link to the product's user manual containing information about maintaining and cleaning your appliance. See pages 43-52.
https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
You may also check the video link below for additional information about maintaining the glass cooktop on your Samsung stove.
https://www.youtube.com/watch?v=b_dExUhgeus
I've included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NE63A6511SS/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144470483
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that the stovetop in the Samsung range you got yesterday is scratched and has marks that are not coming off. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link to the product's user manual containing information about maintaining and cleaning your appliance. See pages 43-52.
https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
You may also check the video link below for additional information about maintaining the glass cooktop on your Samsung stove.
https://www.youtube.com/watch?v=b_dExUhgeus
I've included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NE63A6511SS/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144470483
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
2
Has a design flaw in the right front burner!
on May 18, 2022
Posted by: Larry51
from Bagdad Ky
[This review was collected as part of a promotion.] We did buy it a month ago, it would never connect to the internet so the "smart things app" was useless, every thing else worked ok except the big right front burner, flame from the front of that burner came up over the top of our pots about 6" high while the back side was only about 1” high, it was too dangerous to cook with so we returned it to Lowes yesterday!
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
1
Value
1
Response from Samsung USBy Chrystel, Customer Care, March 29, 2023
Hi Larry51,
Thank you for choosing Samsung for your range needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Thank you for choosing Samsung for your range needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Great look, Great feautures
on May 20, 2024
Posted by: Tatiana
[This review was collected as part of a promotion.] Beautiful appliances. Very spacious inside. Easy to use and to connect to the application on your phone. Also easy to keep clean
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good... but could be Great
on March 2, 2026
Posted by: Sarav
from Chelmsford, MA
Love this product. Looks great works great. Using for past 3 to 4 months and 2 issue i see and both are about the stove grate.
1) I feel the grate stands too high. Due to this every time usage is taking a little longer. Usual 5 mins work takes like 7 mins. It is just 2 mins... but 2 mins extra time in everything we do everyday means more gas usage.
2) It is a stupid design to put a horizontal bar right on top of the burner. So only flat vessels can be used. Anything with a slight curve at the bottom will start shaking or starts to rotate when we cook... since the vessel couldn't lay properly due to this center bar. I am even debating to cut a small portion in center so that all vessels stay put. Definitely person who designed the grate has not cooked before.
1) I feel the grate stands too high. Due to this every time usage is taking a little longer. Usual 5 mins work takes like 7 mins. It is just 2 mins... but 2 mins extra time in everything we do everyday means more gas usage.
2) It is a stupid design to put a horizontal bar right on top of the burner. So only flat vessels can be used. Anything with a slight curve at the bottom will start shaking or starts to rotate when we cook... since the vessel couldn't lay properly due to this center bar. I am even debating to cut a small portion in center so that all vessels stay put. Definitely person who designed the grate has not cooked before.
I would recommend this to a friend!
Features
5
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
HATE THIS STOVE
on April 5, 2023
Posted by: disappointed Grammy
I bought this stove a month and IHATE IT it is the most confusing pile expensive garbage I have ever come across I am 80 years old and have used quite a few stoves in my life but this monstrosity is useless unless you are good with a computer other wise the stove is WORTHLESS
Response from Samsung USBy Angelica, Samsung Care, April 11, 2023
Hello,
We want to assist you with your Samsung range immediately.
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
We want to assist you with your Samsung range immediately.
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Great air fryer, huge capacity.
on September 5, 2023
Posted by: Jx5price
from Florida
[This review was collected as part of a promotion.] We’ve owned this for several months now and couldn’t be happier. The air fryer function works great and is a huge time saver compared to baking, and we can feed our family of 4 easily. If I could change one thing it would be the timer sounds. Sooo loud and annoying. At least allow us to turn it down a notch.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Junk
on August 27, 2025
Posted by: Junk
If you purchase this please learn how to repair appliances. We have owned it for 7 years. I started replacing parts with brand name part 5 years ago. It’s junk and is continuously unreliable for anything other than a paperweight and maybe a target.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, August 28, 2025
Hello,
We want to inquire further about your experience with the range and are here to assist you as soon as possible.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We want to inquire further about your experience with the range and are here to assist you as soon as possible.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung wifi stove
on November 24, 2025
Posted by: mary
from Los angeles
After 2 months the panel stopped working, they charged me a lot to fix it, and when you change your Wi-Fi network and want to use a different one, it wonnt Be careful, the oven turns on by itself. I noticed it when I got home from work; my apartment was really hot. Luckily, nothing serious happened. I still have it; I only use the burners and unplug it every day.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
3
Value
2
Response from Samsung USBy SEA Care, November 25, 2025
Hi Mary,
Thank you for bringing this to our attention. Let us help find solutions to enhance your range performance.
Here is a guide to help you in connecting the range to the Wi-Fi and how to use the oven lock feature to avoid accidental touch. Please turn to pages 26 (Oven lock) and 36 - 37 (Operating the oven - “Using the smart control feature”) of the user manual.
User manual:
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Should you have other query, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151411716) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Thank you for bringing this to our attention. Let us help find solutions to enhance your range performance.
Here is a guide to help you in connecting the range to the Wi-Fi and how to use the oven lock feature to avoid accidental touch. Please turn to pages 26 (Oven lock) and 36 - 37 (Operating the oven - “Using the smart control feature”) of the user manual.
User manual:
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Should you have other query, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151411716) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US