Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,099 Reviews)
Rating breakdown 2,099 reviews
5 Stars
1,568
4 Stars
327
3 Stars
71
2 Stars
40
1 Star
93
91%of customers recommend this product.
(
1,410 out of
1,544)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
1
Expensive Paperweight
on June 23, 2025
Posted by: Alienbaldman
from Washington
This is one expensive paperweight. Only a couple years old and glass top is separating from top. Fan is making noises. Oven doesn't keep set temp. Display will do weird things when the oven gets steamy. i will never purchase another Samsung appliance. DO NOT PURCHASE.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, June 24, 2025
Hi there,
We understand the significance of a working range in your household. Let's help you out.
Please refer to the links below to address your concerns with your range. For tips, browse over the hyperlinks.
Samsung oven fan is making a noise, not working, or won't turn off:
https://www.samsung.com/us/support/troubleshooting/TSG01001942/
Samsung oven temperature issues (See "Oven temperature does not match thermometer"):
https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-temperature-does-not-match-thermometer-2
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149713188, to help our team locate your information when you message us.
Have a great day.
-John
We understand the significance of a working range in your household. Let's help you out.
Please refer to the links below to address your concerns with your range. For tips, browse over the hyperlinks.
Samsung oven fan is making a noise, not working, or won't turn off:
https://www.samsung.com/us/support/troubleshooting/TSG01001942/
Samsung oven temperature issues (See "Oven temperature does not match thermometer"):
https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-temperature-does-not-match-thermometer-2
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149713188, to help our team locate your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
2
Minor defects_ Check between Top side and oven
on June 30, 2025
Posted by: Ilhak
from Lagrange, GA
There are some minor defects. It's been two days since I purchased it.
So, I'm not sure if there are any other performance issues.
There is a gap between the top and the oven, and there is a bolt hole in the middle that is not fastened.
I reported it to the service chat, but since I did not choose the option to have it installed by a professional ($25), they told me to call an installer.
However, the installation is just connecting the power cord and plugging it into an outlet.
So, I'm not sure if there are any other performance issues.
There is a gap between the top and the oven, and there is a bolt hole in the middle that is not fastened.
I reported it to the service chat, but since I did not choose the option to have it installed by a professional ($25), they told me to call an installer.
However, the installation is just connecting the power cord and plugging it into an outlet.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
3
Value
2
Response from Samsung USBy SEA Care, July 1, 2025
We understand your worries about the minor defects you're seeing in your new range, Ilhak.
You can contact our Support Team via the link below to speak with a live representative and receive additional assistance with your unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with the reference number (1149804212) to help our team locate your information when you message us.
Have a great day.
-John
You can contact our Support Team via the link below to speak with a live representative and receive additional assistance with your unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with the reference number (1149804212) to help our team locate your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
My oven shouldn't try to play music
on August 3, 2025
Posted by: Cam_
I bought a Samsung NX58R4311SG range years ago that I loved. It was accurate, the control panel was user friendly, it had all the modes I needed, and it just worked. So when I bought a new house and needed an oven, I automatically went to the current version of that oven which is this one. I used it for the first time today, and I don't care how great every other feature is, the absolute terrible sound notifications on this unit make it a 1-star unit.
First, after the oven has reached its preheat temperature, it plays a stupid jingle *three* times. I thought that was bad. But then I tried the timer and it plays what another reviewer described as it "sounds like a 3rd grader playing a recorder in your face." The only option is to completely turn off sounds. It is all or nothing. With no sounds, you no longer get button press sounds or preheat alerts.
My current solution is to turn off the sounds and use the SmartThings app when preheating. That will give me a notification on my phone and watch (haven't yet tested if it'll integrate with Google Home to have that give me a notification). And then I just can't use the timer on the oven. Luckily, I have multiple other timers in the kitchen.
I will never buy another Samsung appliance without researching the notification sounds. I didn't buy the washer/dryer because of that. If Samsung can offer a firmware update that allows for choosing beeps over the horrid "music", I will change my rating.
First, after the oven has reached its preheat temperature, it plays a stupid jingle *three* times. I thought that was bad. But then I tried the timer and it plays what another reviewer described as it "sounds like a 3rd grader playing a recorder in your face." The only option is to completely turn off sounds. It is all or nothing. With no sounds, you no longer get button press sounds or preheat alerts.
My current solution is to turn off the sounds and use the SmartThings app when preheating. That will give me a notification on my phone and watch (haven't yet tested if it'll integrate with Google Home to have that give me a notification). And then I just can't use the timer on the oven. Luckily, I have multiple other timers in the kitchen.
I will never buy another Samsung appliance without researching the notification sounds. I didn't buy the washer/dryer because of that. If Samsung can offer a firmware update that allows for choosing beeps over the horrid "music", I will change my rating.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
1
Value
3
Response from Samsung USBy Samsung Care, August 4, 2025
Hello,
We understand how you feel about the range notification sound.
Should you need further support with the unit, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
We understand how you feel about the range notification sound.
Should you need further support with the unit, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Good stove
on August 9, 2025
Posted by: dsckc
[This review was collected as part of a promotion.] Great stove, so far. Only a little over a month old, but working fine. Cooks and bakes as it should.
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth it
on August 30, 2025
Posted by: Elly
from Colorado
Pure junk plastic knobs will break and become loose on stove in s short matter of time. Constantly replacing igniters and now the bottum plate above the lower oven burner is cracking from heat stress. Save yourself the trouble and buy something better.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, September 2, 2025
Hi Elly, Thank you for sharing your experience. We recognize how frustrating it can be when your appliance doesn't hold up to daily use the way you expect it to. Your feedback is important to us, and we truly value hearing about real-life performance so we can continue to improve. If you'd be open to it, we'd like the opportunity to learn more and offer support. Please feel free to reach out through one of the options below, and include any details you can share — our team is here to help: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1150576434 to help our team pull up your information. Leo
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1150576434 to help our team pull up your information. Leo
Written by a customer while visiting Samsung US
Customer Rating
3
Led Fail, What's next?
on September 22, 2025
Posted by: George
from Richmond, VA 23236, US,
[This review was collected as part of a promotion.] I had ordered 3 appliances Over stove microwave/Hood,!Range and Dishwasher. Nice smooth clean install. All appliances were put through operation. All units are paired to SmartThings app and responding so far responding respectively. However one of the led bars on microwave has already failed after less than 3 weeks. Such a simple leaves me to wonder what may be next and why my rating is only a 3 when it could have been 4. Photo taken at 9:35 pm not 5:35pm see time on oven.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy SEA Care, September 23, 2025
George, we are here to assist you anytime. We want to speak directly with you and obtain the model number of your microwave, as the manual should provide instructions on replacing some of its lights. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide the reference number 1150812261 to help our team locate your information. Have a great day. -John
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide the reference number 1150812261 to help our team locate your information. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
1
Never again
on November 25, 2025
Posted by: Julie
Recall right after I purchased. Now I need protective knob covers so my house doesnt burn down from a kid or pet accidently turning on knobs.
Response from Samsung USBy SEA Care, November 26, 2025
Hi Julie,
We understand your concern about the range knob being accidentally turned on. Let us give you a few tips.
Below is a link about range knobs that may be activated unintentionally. Please note that there are hyperlinks you can click, which will give you additional information.
Samsung Range knobs may be activated by inadvertent push and turn:
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Should you have other query, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151422855) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
We understand your concern about the range knob being accidentally turned on. Let us give you a few tips.
Below is a link about range knobs that may be activated unintentionally. Please note that there are hyperlinks you can click, which will give you additional information.
Samsung Range knobs may be activated by inadvertent push and turn:
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Should you have other query, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151422855) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
5
Great Stove
on June 28, 2021
Posted by: John H
from Fort Collins, CO
[This review was collected as part of a promotion.] The range is a very good addition to our Samsung dishwasher, refrigerator and microwave.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US