Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,157 Reviews)
Rating breakdown 2,157 reviews
5 Stars
1,602
4 Stars
333
3 Stars
75
2 Stars
45
1 Star
102
91%of customers recommend this product.
(
1,436 out of
1,581)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
1
Broke in less than 6 months, no customer support
on December 27, 2024
Posted by: Lena Elimam
from Jacksonville Fl
I purchased this Samsung range on July 1st, 2024, and just a few months later, the touchscreen completely stopped responding. When I submitted a service ticket, the technician blamed the issue on a single roach allegedly found inside the pad. This is absurd since I have professional pest control in my home and take every precaution. Even if this were true, one insect shouldn’t destroy such an expensive appliance in such a short time. Clearly, this is a design flaw, as I’ve since heard from others with similar issues. Samsung needs to step up and take accountability for selling unreliable products. I’ve been forced to eat out daily because my oven is unusable. Extremely disappointed and will not purchase Samsung appliances again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, December 31, 2024
Hi Lena Elimam,
It must be frustrating to deal with this, especially after taking good care of your appliance. Let us help you out.
I have shared the user manual link of this model below. Please visit the link and turn to page 58 for steps to take.
https://downloadcenter.samsung.com/content/UM/202409/20240924150337278/O_IB_FULL_NE5000A_NE63_6511_AA_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148044991 to help our team pull up your information.
Leo
It must be frustrating to deal with this, especially after taking good care of your appliance. Let us help you out.
I have shared the user manual link of this model below. Please visit the link and turn to page 58 for steps to take.
https://downloadcenter.samsung.com/content/UM/202409/20240924150337278/O_IB_FULL_NE5000A_NE63_6511_AA_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148044991 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Great range!
on December 27, 2024
Posted by: Aubu
from Colorado
[This review was collected as part of a promotion.] Bought another version of this range and sold it along with the house. Couldn’t wait to the version with the air fryer. The range is show easy to use, with tons of features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Too loud
on December 27, 2024
Posted by: faulync
[This review was collected as part of a promotion.] Bottom drawer is too small. Timer jingle is too loud & too long. And yes, I know I can silence it, but then how will I know the food is ready? Other than that, it's fine.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
4
Value
3
Response from Samsung USBy Samsung Care, December 30, 2024
Hello,
We appreciate the review about your experience using the range.
Should you need further support with the unit, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
We appreciate the review about your experience using the range.
Should you need further support with the unit, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on December 27, 2024
Posted by: Juju21
from NC
[This review was collected as part of a promotion.] I bought it a month and a half ago and I'm glad I did
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great deals
on December 26, 2024
Posted by: Nader
from Westborough MA
[This review was collected as part of a promotion.] I bought this two weeks ago and work good every thing is ok as I expected.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Large oven
on December 26, 2024
Posted by: Luv2Cook
[This review was collected as part of a promotion.] So far we are happy with our purchase. Still trying out all of the options available
Written by a customer while visiting Samsung US
Customer Rating
5
Great stove at a great price
on December 26, 2024
Posted by: Jeff
from St. Louis
[This review was collected as part of a promotion.] I got this in the last few months and it’s amazing!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Smart controls are useless for the most part.
on December 25, 2024
Posted by: MRSHANE288
from Indiana
It's good but the need to physically press a button to use the smart features almost makes the smart features useless. It also lost connectivity the first day and required a reset. Has not reoccurred since. Overall I should have done more research and found something with more smart smart controls. Nothing like being told to go touch your oven to start it remotely. Pretty dumb though I understand sort of why. It does feel like it could have been done with some other safeguards in place like oh it's been on for 30 mins preheating the door hasn't opened turn it off. Instead they just lock the smart control behind being near or remembering to push a button after every use. Very stupid smart controls if I'm honest.
Features
3
Performance
5
Design
5
Value
3
Response from Samsung USBy Samsung Care, December 26, 2024
Greetings!
It sounds like the smart features haven't been as convenient as you'd hoped, especially with the need to physically press a button to activate them. We wish to provide more context on this.
The idea behind this is to ensure the system is only activated when needed and to avoid accidental activation; however, we understand how this setup can feel inconvenient, especially when you're expecting a more seamless experience where the smart features are always ready to use without extra steps. Your suggestion will be provided to our product team for current and future product development.
Should you need assistance with your range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148007948 to help our team pull up your information.
Leo
It sounds like the smart features haven't been as convenient as you'd hoped, especially with the need to physically press a button to activate them. We wish to provide more context on this.
The idea behind this is to ensure the system is only activated when needed and to avoid accidental activation; however, we understand how this setup can feel inconvenient, especially when you're expecting a more seamless experience where the smart features are always ready to use without extra steps. Your suggestion will be provided to our product team for current and future product development.
Should you need assistance with your range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148007948 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US