Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,099 Reviews)
Rating breakdown 2,099 reviews
5 Stars
1,568
4 Stars
327
3 Stars
71
2 Stars
40
1 Star
93
91%of customers recommend this product.
(
1,410 out of
1,544)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
5
It’s easy to use
on January 3, 2022
Posted by: Mike
from Clearwater Florida
[This review was collected as part of a promotion.] It was easy to level and program to my phone. I would recommend a printed user manual.
I would recommend this to a friend!
Features
3
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Slowwww to bake
on November 1, 2021
Posted by: Jimmy
from Tampa
[This review was collected as part of a promotion.] The oven takes a longggg time to warm up like 30 min to get to 400. The smart app only works in the house so no prewarmed oven on the way home which makes no sense
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
3
Value
2
Response from Samsung USBy Carrie Galvan, samsungcare, November 2, 2021
I'm sorry to hear this about your range. I can understand waiting 30 mins could be alarming. We would need to take a better look at your concern. Can you contact us by using the information below? ^Pat
Contact Us-
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143843957
Contact Us-
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143843957
Written by a customer while visiting Samsung US
Customer Rating
1
Nothing
on March 28, 2022
Posted by: SueB
from Port Richey, FL
compared to our last range, this samsung model is horrible. we bought stainless steel to upgrade our kitchen. we purchased on 2/1/22- the stove top never gets fully cleaned, the stove top already has a scratch on one of the burners even though all care has been taken to avoid, once the oven is preset you can't change the temperature. consider buying some other range, this model should be taken off the market. we have several other samsung products we are happy with, i do regret purchasing this range.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Leo, Samsung Care, April 12, 2022
Hi SueB,
Thank you for your honest feedback and we hope you are in good health. We are saddened to know that this has happened to you. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.
I have shared links below that will help clean and maintain your range.
https://www.samsung.com/us/support/answer/ANS00060833/
https://www.samsung.com/us/support/answer/ANS00045483/
I have also shared the user manual link below. Please access the link and turn to page 32 for instructions on how to change the temperature while cooking.
https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144394964
Leo
Thank you for your honest feedback and we hope you are in good health. We are saddened to know that this has happened to you. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.
I have shared links below that will help clean and maintain your range.
https://www.samsung.com/us/support/answer/ANS00060833/
https://www.samsung.com/us/support/answer/ANS00045483/
I have also shared the user manual link below. Please access the link and turn to page 32 for instructions on how to change the temperature while cooking.
https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144394964
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Damaged in less than a year
on December 21, 2022
Posted by: Anonymous
from Miami, FL
[This review was collected as part of a promotion.] The equipment is less than a year old and the board was damaged, and they came to check it under the warranty and they did not solve the problem.
terrible service
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel Mae, Samsung Care, December 27, 2022
Greetings,
We're happy to be of service, Juan. Let us assist you with your electric range!
It would be great if you could give us a few more details that led to what you are experiencing with the unit.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145284717, to help our team pull up your information.
Have a great day!
^Chrystel
We're happy to be of service, Juan. Let us assist you with your electric range!
It would be great if you could give us a few more details that led to what you are experiencing with the unit.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145284717, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible
on February 20, 2023
Posted by: Jess
Got this not even 6 months and the top cracked when trying to boil 4 cups of water
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
1
Response from Samsung USBy Angelica, Samsung Care, February 24, 2023
Hello Jess,
Thank you for sharing your experience with one of our ranges, and we want to inquire more about what happened with your unit.
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
Thank you for sharing your experience with one of our ranges, and we want to inquire more about what happened with your unit.
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
One oven to rule them all!
on June 7, 2021
Posted by: aprendimano
from SPRING VALLEY
Gender:Male
[This review was collected as part of a promotion.] We are so incredibly happy with our Samsung range! It's amazing how an appliance upgrade seems to have given our entire kitchen a facelift. With it's sleek design and modern looks, the range has become the center of attention in our kitchen.
Cooking has been a pleasure, with burners and oven heating up in record time. I was actually blown away with how quickly I could bring water to a boil, and the glass stovetop is a breeze to clean. Temperature controls feel sturdy and premium, timer alert music is pleasant and the internal blue color is a nice touch. Air frying might be my new favorite tool in my cooking arsenal, I'm not sure how I lived without it in the past.
Smart Things integration has to be my family's favorite feature of the new range. A simple click on your phone and your oven is preheated and ready to go! Such an incredibly convenient and helpful tool.
Overall we are extremely pleased with our purchase; bringing our family together for home cooked meals is extremely important to us, and Samsung has made that experience that much more fun, convenient, and pleasurable.
Written by a customer while visiting The Insiders
Customer Rating
5
Nothing short of amazing!
on August 26, 2021
Posted by: Jmmurp
from Morning View
Gender:Female
[This review was collected as part of a promotion.] This range has definitely changed our lives by changing the way we cook. We have been able to get rid of the clutter of smaller extra appliances sitting around on the countertops around the house. We also can now quickly and conveniently cook the best tasting meals without the added fat of deep frying. Air frying is the most amazing part of this range! It heats up super fast and cooks evenly. The added feature of having an app to be able to check whether you remembered to turn off the stove before leaving the house is the perfect safety feature for your home and also great for your mental health. I would recommend this range to anyone looking for a new electric range.
Response from The InsidersBy Pat, Samsung Care, August 27, 2021
That is awesome news! Happy you are making great meals and enjoying the air fryer! ^Pat
Written by a customer while visiting The Insiders
Customer Rating
1
Unsatisfied customer
on October 22, 2021
Posted by: Terry
if i could give 0 stars i would. Control panel stopped working in less than three months.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, October 25, 2021
I'm sorry to hear this about the control not working. thank you for bringing this to our attention. Your opinion matters to us! If you would like to have service to resolve this issue, please contact us by using the information below. ^Pat\
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143820660
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143820660
Written by a customer while visiting Samsung US