Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.6
(1,012 Reviews)
Rating breakdown 1,012 reviews
5 Stars
772
4 Stars
151
3 Stars
38
2 Stars
18
1 Star
33
92%of customers recommend this product.
(
676 out of
733)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
5
excellent stove
on April 25, 2023
Posted by: macwilly
from new jersey
[This review was collected as part of a promotion.] so far this stove has been a blessing compared to the last one we owned
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great extra features
on May 2, 2023
Posted by: Teach
from Pueblo, CO
[This review was collected as part of a promotion.] I couldn’t be more happy with my purchase! I didn’t think I’d like all of the new things on the stove but it’s wonderful
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great stove
on May 2, 2023
Posted by: Delilah
from Florida
[This review was collected as part of a promotion.] I build my new home and i absolutely love my Samsung stove with air fryer
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the connectivity
on May 2, 2023
Posted by: g67lan
from Atlanta, GA
[This review was collected as part of a promotion.] So far we are loving our Samsung range. Only thing is there are no choices for the timers, the music that it plays can get on your nerves at times. Also the chasis seems to be a little fragile, hopefully we won't damage it. Other than that we like our choice.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Should be 4.5 Stars
on May 3, 2023
Posted by: loveidaho
from Star Idaho
[This review was collected as part of a promotion.] Nothing is perfect. Range is as advertised. The alert/buzzer/notification sounds are very irritating. Heats very quickly, top and oven, must get used to that. FYI. if installed under a microwave I would install a range hood extension to collect the grease and debris from range top cooking.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Don’t even think about it
on May 6, 2023
Posted by: Unhappy
from Delaware
Three weeks old - sauce boiled over on a rapid boil burner and pitted the cook top. NOT covered under warranty. So, it’s gonna cost me half of what I paid for the whole unit to replace the top. Horrible design. Horrible warranty. Will NEVER buy a Samsung product again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy John, Samsung Customer Care, May 12, 2023
Good day,
Let's get you the details for possible improvements with this Samsung range.
Keeping your range clean requires extra attention. The best way to maintain an electric range and prevent stain buildup is to clean spills immediately.
Please turn to pages 48-50 of the ranges user manual for cleaning:
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
For additional reference, you can watch this youtube video for a visual walkthrough on how to clean your Samsung electrical range (Start time: 0:00 and end time 1:44):
https://www.youtube.com/watch?v=pCLkUo4ns6w
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145766770, to help our team pull up your information when you message us.
Have a great day.
-John
Let's get you the details for possible improvements with this Samsung range.
Keeping your range clean requires extra attention. The best way to maintain an electric range and prevent stain buildup is to clean spills immediately.
Please turn to pages 48-50 of the ranges user manual for cleaning:
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
For additional reference, you can watch this youtube video for a visual walkthrough on how to clean your Samsung electrical range (Start time: 0:00 and end time 1:44):
https://www.youtube.com/watch?v=pCLkUo4ns6w
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145766770, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Great looking stove
on May 7, 2023
Posted by: Woody
[This review was collected as part of a promotion.] Great looking stove. Worked out of the box. Waiting to get this moved into new space so I can use all of the features. Will update after that is done.
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome stove
on May 10, 2023
Posted by: Countryboy
from Defuniak Springs, Florida
[This review was collected as part of a promotion.] I’ve had this for a few weeks and love it. The air fryer works amazing and the stainless steel stays finger print free.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US