Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,099 Reviews)
Rating breakdown 2,099 reviews
5 Stars
1,568
4 Stars
327
3 Stars
71
2 Stars
40
1 Star
93
91%of customers recommend this product.
(
1,410 out of
1,544)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
2
Range top switch failed after warranty expired
on December 6, 2025
Posted by: campsite
from Pasco, WA
Front right burner (largest) is great for canning, making broth & stews. However, the infinite controller (the switch the knob connects to inside the control panel) has issues and immediately ramps up to high regardless of the setting it is set to (low for example). The large and small burner both come on even if you only select the small burner (inner burner) on the front right burner. Things cannot be left unattended on the front right burner without constant "babysitting" which is difficult making broth or stews where the contents are supposed to boil or simmer for a set amount of time. Based on my youtube search this isn't an uncommon issue for Samsung ranges. It was iffy during the warranty period and outright failed after the warranty period expired.
All the other burners seem to work fine (so far). The oven itself seems decent enough.
6.3 cu. ft. interior of the oven will definitely hold a large/very large turkey. Though an inch or two of depth is sacrificed in the back of the oven for the air fry/convection component so it really isn't as deep as it looks. The air fry setting is fairly gimmicky. If you want to air fry, get an air fryer. AND...you need an air fry basket/sheet to use the air fry setting correctly. An air fry basket/sheet has holes cut into the bottom to allow the heated air to pass through. So although it says it is air fry ready - you need additional hardware to capitalize on it. Like I said, get an air fryer - no special hardware needed. Using the air fry option without the air fry basket/sheet is just using the bake setting with a fan - food will take just as long to bake with using the air fry setting without the specific hardware as it does to bake something on the bake setting.
The oven itself has a VERY hard time with lower temperature holding - say 250 degrees to ~300 degrees. So cooking fish or dehydrating things is difficult because the oven cannot hold that low of a temperature - it either turns off or the heat bobbles up and down trying to find the right temperature (thermostat issue?). Also a full day of cooking cookies (a double or triple batch) will cause the oven temperature to spike up towards the end and burn the last couple sheets of cookies. So heating internally is consistently inconsistent. Trying to cook cookies with the convection setting just straight up burns the cookies, so meh?
The stainless steel look is very nice and hides fingerprints well. We are slowly switching over all our appliances to the stainless steel design as the older appliances fail. The dishwasher is the last holdout, ha!
All the other burners seem to work fine (so far). The oven itself seems decent enough.
6.3 cu. ft. interior of the oven will definitely hold a large/very large turkey. Though an inch or two of depth is sacrificed in the back of the oven for the air fry/convection component so it really isn't as deep as it looks. The air fry setting is fairly gimmicky. If you want to air fry, get an air fryer. AND...you need an air fry basket/sheet to use the air fry setting correctly. An air fry basket/sheet has holes cut into the bottom to allow the heated air to pass through. So although it says it is air fry ready - you need additional hardware to capitalize on it. Like I said, get an air fryer - no special hardware needed. Using the air fry option without the air fry basket/sheet is just using the bake setting with a fan - food will take just as long to bake with using the air fry setting without the specific hardware as it does to bake something on the bake setting.
The oven itself has a VERY hard time with lower temperature holding - say 250 degrees to ~300 degrees. So cooking fish or dehydrating things is difficult because the oven cannot hold that low of a temperature - it either turns off or the heat bobbles up and down trying to find the right temperature (thermostat issue?). Also a full day of cooking cookies (a double or triple batch) will cause the oven temperature to spike up towards the end and burn the last couple sheets of cookies. So heating internally is consistently inconsistent. Trying to cook cookies with the convection setting just straight up burns the cookies, so meh?
The stainless steel look is very nice and hides fingerprints well. We are slowly switching over all our appliances to the stainless steel design as the older appliances fail. The dishwasher is the last holdout, ha!
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
2
Response from Samsung USBy Samsung Care, December 9, 2025
Greetings!
We appreciate you sharing your detailed experience with the front right burner, oven performance, and Air Fry feature, as well as how the stainless steel finish fits into your kitchen. Your feedback helps us understand how our products are used and where improvements can make a meaningful difference. Let us provide help.
To help with the cooktop burner, please see the Samsung troubleshooting link below, which includes resources and options to set an appointment:
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshoot/TSG10002324/
Regarding the Air Fry feature: it requires the air fry tray since the technology works by circulating hot air around the food (Maillard reaction). Here’s a comparison between countertop and oven air fryers:
• Countertop air fryer: Delivers quick, extra-crispy results for smaller batches, thanks to its highly efficient airflow.
• Oven air fry: Offers the convenience of cooking larger quantities at once, perfect for family meals, while still achieving a nicely crisped finish.
This range also includes a dehydrating feature, with the lowest temperature set at 100 °F. For baking, please note that convection mode is not recommended for cookies; conventional baking is still preferred. For oven temperature troubleshooting, please see:
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-does-not-cook-well
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1151536631 to help our team pull up your information.
Leo
We appreciate you sharing your detailed experience with the front right burner, oven performance, and Air Fry feature, as well as how the stainless steel finish fits into your kitchen. Your feedback helps us understand how our products are used and where improvements can make a meaningful difference. Let us provide help.
To help with the cooktop burner, please see the Samsung troubleshooting link below, which includes resources and options to set an appointment:
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshoot/TSG10002324/
Regarding the Air Fry feature: it requires the air fry tray since the technology works by circulating hot air around the food (Maillard reaction). Here’s a comparison between countertop and oven air fryers:
• Countertop air fryer: Delivers quick, extra-crispy results for smaller batches, thanks to its highly efficient airflow.
• Oven air fry: Offers the convenience of cooking larger quantities at once, perfect for family meals, while still achieving a nicely crisped finish.
This range also includes a dehydrating feature, with the lowest temperature set at 100 °F. For baking, please note that convection mode is not recommended for cookies; conventional baking is still preferred. For oven temperature troubleshooting, please see:
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-does-not-cook-well
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1151536631 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Happy with purchase
on December 10, 2025
Posted by: damico
[This review was collected as part of a promotion.] Looks great - also heats quickly. I appreciate the app connectivity.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great range but features aren’t impressive
on July 13, 2021
Posted by: Steph91
from Minneapolis, MN
[This review was collected as part of a promotion.] I absolutely love this range but I probably should have just went with a cheaper one without the air fry or smart/wifi features as these features aren’t very helpful. The smart capabilities only allows you to set the timer and what you want to preheat the oven to but it won’t start preheating until you physically go and push start on the oven. And then with the air fry feature, I’ve learned is no different than convection except the convection fan maybe spins a little faster? I’d go with a cheaper version of this range that is convection but not air fry and wifi capable to save a couple hundred dollars on features that don’t really make any difference.
I would recommend this to a friend!
Features
3
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Don't even think about it
on May 2, 2023
Posted by: Not happy
from Newark DE
I had this range for about 3 weeks. A sauce boiled over (on a rapid boil burner - go figure) and now the cook top is pitted. Apparently, this is NOT covered under warranty. I now have to pay to have it repaired in addition to what I just paid for the range. Very upsetting. It's a stove - food will spill. I cleaned it when the burner was cooled, but too late. Samsung needs to re-engineer this product. It's like having an umbrella that gets ruined when it gets wet. And how is damage that makes the product unusable considered "cosmetic" and not covered? I will never buy another Samsung product - not a phone, not a fridge, nothing...
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy John, Samsung Customer Care, May 9, 2023
Good day,
Let's get you the details for possible improvements with this Samsung range.
Keeping your range clean requires extra attention. The best way to maintain an electric range and prevent stain buildup is to clean spills immediately.
Please turn to pages 39-43 of the ranges user manual for cleaning:
https://downloadcenter.samsung.com/content/UM/202103/20210308173729692/NX58K7850SS_AA_AC_DG68-00787A-08_EN.pdf
For additional reference, you can watch this youtube video for a visual walkthrough on how to clean your Samsung electrical range (Start time: 0:00 and end time 1:44):
https://www.youtube.com/watch?v=pCLkUo4ns6w
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145755046, to help our team pull up your information when you message us.
Have a great day.
-John
Let's get you the details for possible improvements with this Samsung range.
Keeping your range clean requires extra attention. The best way to maintain an electric range and prevent stain buildup is to clean spills immediately.
Please turn to pages 39-43 of the ranges user manual for cleaning:
https://downloadcenter.samsung.com/content/UM/202103/20210308173729692/NX58K7850SS_AA_AC_DG68-00787A-08_EN.pdf
For additional reference, you can watch this youtube video for a visual walkthrough on how to clean your Samsung electrical range (Start time: 0:00 and end time 1:44):
https://www.youtube.com/watch?v=pCLkUo4ns6w
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145755046, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
AT LAST I HAVE GAS!
on June 4, 2022
Posted by: Smoke1
from Ogden, Utah
[This review was collected as part of a promotion.] I tried hard to deal an with electric range but trying to keep accurate temperatures was hard..and enough was enough I finally found the gas range I needed..!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features!
on September 27, 2021
Posted by: Ginger
from Oregon City, OR
[This review was collected as part of a promotion.] A very attractive range. Easy to clean and keep clean.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, October 8, 2021
I love hearing what our customers think. Thank you for choosing Samsung. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Good features but the glass top is really bad
on September 17, 2021
Posted by: Drjekyl30
from Strasburg, VA
This range has great features. But we bought this range because it was a flat glass top. The very first day of use the glass top was ruined. It's very difficult if not next to impossible to clean. Our glass top was scratched from the very first day.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, September 20, 2021
Thank you for being an essential part of Samsung. I know you must be annoyed with the glass top of the range. I have some tips on cleaning and maintaining your range Just check out the link below for assistance. ^Pat
https://www.samsung.com/us/support/answer/ANS00060833/
https://www.samsung.com/us/support/answer/ANS00060833/
Written by a customer while visiting Samsung US
Customer Rating
2
I was ready to give this a 5 star rating but then.
on November 30, 2021
Posted by: Phonoman1960
from Paxton, IL
samsung will not let me write an honest negative review so this is worthless. stove is great, samsung is not. stove has manufacturing defect they will not cover. stove is 2 weeks old.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, samsungcare, December 1, 2021
We want all of our customers to feel open enough to express how they feel about your products. I'm sorry to hear the experience you had to endure. If you need assistance in any way. Feel free to contact our Social Media team for help. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143936466
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143936466
Written by a customer while visiting Samsung US