Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,150 Reviews)
Rating breakdown 2,150 reviews
5 Stars
1,596
4 Stars
333
3 Stars
75
2 Stars
45
1 Star
101
91%of customers recommend this product.
(
1,432 out of
1,576)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
1
Poor quality cheaply made
on July 31, 2025
Posted by: Marc
from California
Product fails in 4 days after purchase. There electronic parts are cheap so they don’t last
Don’t buy Samsung stay with ge or other brands that actually stand behind there products and make them to last
Don’t buy Samsung stay with ge or other brands that actually stand behind there products and make them to last
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy SEA Care, August 1, 2025
Hello Marc,
We can't even imagine how you felt about your range. We'd be delighted to speak with you to learn more details about your experience and provide assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150204749) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
We can't even imagine how you felt about your range. We'd be delighted to speak with you to learn more details about your experience and provide assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150204749) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
5
The Best Range is Samsung
on August 13, 2025
Posted by: JosephG
from Wimberley, Texas
[This review was collected as part of a promotion.] I recently purchased this electric stove, and I’m absolutely thrilled with its performance! The sleek design fits perfectly in my kitchen, and the controls are intuitive and easy to use. It heats up quickly and evenly, making cooking a breeze, whether I’m simmering sauces or searing meats. The oven bakes consistently, and I love the convection feature for faster, more even results. Cleanup is simple thanks to the smooth ceramic cooktop. It’s energy-efficient, reliable, and has exceeded my expectations. Highly recommend this stove to anyone looking for quality and style!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Plug and ready
on August 27, 2025
Posted by: Samsungfanatic
[This review was collected as part of a promotion.] All if my appliances are Samsung. The stove was very easy to set up, the smart thing app allows you to get notifications when the stove is on, updates the clock automatically and I didn't know how good it was to have an airfryer on your stove
Written by a customer while visiting Samsung US
Customer Rating
4
Glass
on August 28, 2025
Posted by: Boomer27
from Fond du Lac, WI
[This review was collected as part of a promotion.] Glass very hard to keep clean, otherwise a great range.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Oven!
on August 28, 2025
Posted by: H2owrangler2
[This review was collected as part of a promotion.] This is an awesome oven and stove. We had to replace out 11 year old unit and went with this from the reviews and recommendation from Consumer Reports. The oven heats up really quick. The stove has multiple burners that are adaptable to a variety of skillets and pans. Highly recommend this oven and range.
Written by a customer while visiting Samsung US
Customer Rating
1
Bad system
on September 7, 2025
Posted by: Badstove
Stove sucks. Air fryer doesn't work. Too hot or too cold. Takes forever to preheat
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, September 8, 2025
Greetings, We aim to ensure your range operates at its best. Let's get this taken care of. Please refer to the resources below to rectify your range's concerns. Click the links and hyperlinks for tips. The oven takes a long time to reach the set temperature: https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-takes-a-long-time-to-reach-set-temperature
To set the oven to air fry mode, turn to pages 33-34 of the range's manual and page 54 to see the possible cause and solution when the oven temperature is too hot or too cold: https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150649319, to help our team locate your information when you message us. Have a great day. -John
To set the oven to air fry mode, turn to pages 33-34 of the range's manual and page 54 to see the possible cause and solution when the oven temperature is too hot or too cold: https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150649319, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
2
Not what I'd expect from Samsung
on September 14, 2025
Posted by: Tami
from Las Vegas, NV
If you want the stove top to continue looking nice, you can't cook on it because you can't clean it. I used a razor on all my old stoves to scrape up tough spills, but you can't even use a green scrubbie on this stove. I tried and now it's scratched. I've tried every chemical on the market, hoping to clean the cooktop that way, but the grease bubbles and scratches are now a permanent feature of the stove. Also, the oven igniter keeps going out.
No, I would not recommend this to a friend.
Response from Samsung USBy SEA Care, October 14, 2025
Tami, we understand your frustration about your range. Let us provide the details you need.
Here are tips on how to clean the cooktop. Please refer to pages 37-39, "Cooktop surface" of the manual link below.
User Manual
https://downloadcenter.samsung.com/content/UM/202502/20250214150059236/O_01._DG68-01339A-08_NX60A6511SS_AA_EN.pdf
Here is a guide to help you if your oven igniter keeps going out. Please choose "Oven ignites but keeps going out."
Flame issues on Samsung gas cooktop or range
https://www.samsung.com/us/support/troubleshooting/TSG01001946/#burner-does-not-ignite-and-other-ignition-issues
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151021425) to help our team pull up your information.
Have a great day.
^Camille
Here are tips on how to clean the cooktop. Please refer to pages 37-39, "Cooktop surface" of the manual link below.
User Manual
https://downloadcenter.samsung.com/content/UM/202502/20250214150059236/O_01._DG68-01339A-08_NX60A6511SS_AA_EN.pdf
Here is a guide to help you if your oven igniter keeps going out. Please choose "Oven ignites but keeps going out."
Flame issues on Samsung gas cooktop or range
https://www.samsung.com/us/support/troubleshooting/TSG01001946/#burner-does-not-ignite-and-other-ignition-issues
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151021425) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
4
Great oven - lots of heat
on September 15, 2025
Posted by: Chris
[This review was collected as part of a promotion.] This over has been great so far. Lots of heat on the stove top and the oven itself is very hot. Cooks evenely. Not too crazy about the griddle. It must be removed for larher pans to properly fit on the burners.
Written by a customer while visiting Samsung US