Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.6
(1,051 Reviews)
Rating breakdown 1,051 reviews
5 Stars
803
4 Stars
153
3 Stars
41
2 Stars
20
1 Star
34
92%of customers recommend this product.
(
703 out of
763)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
1
Disappointed Duribility
on May 26, 2025
Posted by: zzin95
from Altamont, NY
I bought 4 appliances at 05/2022 with extended warranty. 3 of 4 appliances occured problem when end extended warranty. This range's left side knob did not work a month ago and start smoke with burning smell. Microwave turned off continuously and made big noises, Error code for drain continuously came out for Dishwasher. I used Samsung product several years but I'm very disappointed this time. Consider Duribility when buy Samsung appliances.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Care, May 29, 2025
Hello,
We understand the frustration about your experience with your appliances. We're here to help.
Below is a link to troubleshooting a microwave that turns off continuously.
Samsung microwave does not turn on or turns off by itself:
https://www.samsung.com/us/support/troubleshooting/TSG01001964/
Here is a link with information about microwave sounds and why they happen. Browse the guide and select a sound similar to what your microwave creates for the troubleshooting steps.
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
We have also provided a link to troubleshoot the dishwasher that does not drain. It also contains other resources to check when there are blinking lights or error codes and clean the dishwasher.
Samsung dishwasher is not draining:
https://www.samsung.com/us/support/troubleshooting/TSG01001363/
For further assistance with the range, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149358169) to help our team pull up your information when you message us.
Thank you.
-Angelica
We understand the frustration about your experience with your appliances. We're here to help.
Below is a link to troubleshooting a microwave that turns off continuously.
Samsung microwave does not turn on or turns off by itself:
https://www.samsung.com/us/support/troubleshooting/TSG01001964/
Here is a link with information about microwave sounds and why they happen. Browse the guide and select a sound similar to what your microwave creates for the troubleshooting steps.
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
We have also provided a link to troubleshoot the dishwasher that does not drain. It also contains other resources to check when there are blinking lights or error codes and clean the dishwasher.
Samsung dishwasher is not draining:
https://www.samsung.com/us/support/troubleshooting/TSG01001363/
For further assistance with the range, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149358169) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features!
on September 27, 2021
Posted by: Ginger
from Oregon City, OR
[This review was collected as part of a promotion.] A very attractive range. Easy to clean and keep clean.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, October 8, 2021
I love hearing what our customers think. Thank you for choosing Samsung. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
5
It’s easy to use
on January 3, 2022
Posted by: Mike
from Clearwater Florida
[This review was collected as part of a promotion.] It was easy to level and program to my phone. I would recommend a printed user manual.
I would recommend this to a friend!
Features
3
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Slowwww to bake
on November 1, 2021
Posted by: Jimmy
from Tampa
[This review was collected as part of a promotion.] The oven takes a longggg time to warm up like 30 min to get to 400. The smart app only works in the house so no prewarmed oven on the way home which makes no sense
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
3
Value
2
Response from Samsung USBy Carrie Galvan, samsungcare, November 2, 2021
I'm sorry to hear this about your range. I can understand waiting 30 mins could be alarming. We would need to take a better look at your concern. Can you contact us by using the information below? ^Pat
Contact Us-
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143843957
Contact Us-
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143843957
Written by a customer while visiting Samsung US
Customer Rating
1
Nothing
on March 28, 2022
Posted by: SueB
from Port Richey, FL
compared to our last range, this samsung model is horrible. we bought stainless steel to upgrade our kitchen. we purchased on 2/1/22- the stove top never gets fully cleaned, the stove top already has a scratch on one of the burners even though all care has been taken to avoid, once the oven is preset you can't change the temperature. consider buying some other range, this model should be taken off the market. we have several other samsung products we are happy with, i do regret purchasing this range.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Leo, Samsung Care, April 12, 2022
Hi SueB,
Thank you for your honest feedback and we hope you are in good health. We are saddened to know that this has happened to you. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.
I have shared links below that will help clean and maintain your range.
https://www.samsung.com/us/support/answer/ANS00060833/
https://www.samsung.com/us/support/answer/ANS00045483/
I have also shared the user manual link below. Please access the link and turn to page 32 for instructions on how to change the temperature while cooking.
https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144394964
Leo
Thank you for your honest feedback and we hope you are in good health. We are saddened to know that this has happened to you. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.
I have shared links below that will help clean and maintain your range.
https://www.samsung.com/us/support/answer/ANS00060833/
https://www.samsung.com/us/support/answer/ANS00045483/
I have also shared the user manual link below. Please access the link and turn to page 32 for instructions on how to change the temperature while cooking.
https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144394964
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Damaged in less than a year
on December 21, 2022
Posted by: Anonymous
from Miami, FL
[This review was collected as part of a promotion.] The equipment is less than a year old and the board was damaged, and they came to check it under the warranty and they did not solve the problem.
terrible service
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel Mae, Samsung Care, December 27, 2022
Greetings,
We're happy to be of service, Juan. Let us assist you with your electric range!
It would be great if you could give us a few more details that led to what you are experiencing with the unit.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145284717, to help our team pull up your information.
Have a great day!
^Chrystel
We're happy to be of service, Juan. Let us assist you with your electric range!
It would be great if you could give us a few more details that led to what you are experiencing with the unit.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145284717, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Nothing short of amazing!
on August 26, 2021
Posted by: Jmmurp
from Morning View
Gender:Female
[This review was collected as part of a promotion.] This range has definitely changed our lives by changing the way we cook. We have been able to get rid of the clutter of smaller extra appliances sitting around on the countertops around the house. We also can now quickly and conveniently cook the best tasting meals without the added fat of deep frying. Air frying is the most amazing part of this range! It heats up super fast and cooks evenly. The added feature of having an app to be able to check whether you remembered to turn off the stove before leaving the house is the perfect safety feature for your home and also great for your mental health. I would recommend this range to anyone looking for a new electric range.
Response from The InsidersBy Pat, Samsung Care, August 27, 2021
That is awesome news! Happy you are making great meals and enjoying the air fryer! ^Pat
Written by a customer while visiting The Insiders
Customer Rating
4
Good to have
on November 2, 2021
Posted by: Ling
[This review was collected as part of a promotion.] I love the rapid boil, I wish the other one works like it too, it look’s good .
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy Carrie Galvan, samsungcare, December 29, 2021
Thanks for sharing! The range looks amazing! ^Pat
Written by a customer while visiting Samsung US