Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.6
(1,080 Reviews)
Rating breakdown 1,080 reviews
5 Stars
822
4 Stars
155
3 Stars
42
2 Stars
22
1 Star
39
91%of customers recommend this product.
(
718 out of
785)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
5
Nice features on a great range
on April 15, 2025
Posted by: Nana
from Dayton Ohio
[This review was collected as part of a promotion.] We’ve had our new range for about one month. So far I am very happy with it. I know some reviewers complained that the stovetop was difficult to clean. I think it is much easier to clean than our LG range that we had to replace after just five years. The only difficult part for us (and we’re older) was setting up the smart app to set the time. As a word of caution, do not throw away the QR sticker before you set up the app. Scanning the QR code makes it much easier to do!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My new stove
on April 22, 2025
Posted by: Angel
[This review was collected as part of a promotion.] The brand and quality allow this appliance to be high-quality. Its advanced technology allows us to have more free time while enjoying less time in the kitchen.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Convenience I Didn't Have
on May 15, 2025
Posted by: mjkimbrough
from Arlington, TX
[This review was collected as part of a promotion.] Everything works like is it supposed to. What I have found that is the best is the option to control it with my phone. Who knew that this was going to be so helpful, and so convenient. I can preset my timer for dinner, heat up the oven on my way home from work, start the cleaning when I am out shopping. Love this new stove.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
As advertised
on July 2, 2025
Posted by: Jonny
from Syracuse , NY
[This review was collected as part of a promotion.] The cooking range heats up fast. The oven is reasonably fast and maintains temperature. The app is helpful and lets you know when the oven is ready. It works as advertised.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Range is a great addition to my kitchen
on July 9, 2025
Posted by: Stormed42
from Charleston,I’ll
[This review was collected as part of a promotion.] This range is great. I immediately noticed it does not heat up my kitchen like my old one did. It does Not take long to preheat the oven. I am able to prepare meals a lot quicker. It looks great in my kitchen. I love the looks
Features
5
Performance
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Just terrible , did not expect from SAMSUNG
on July 12, 2025
Posted by: jaysal
for The past decade and half , i was one the most loyal Samsung customer , from several top of line cell phone , four or five TVs , a mediocre refrigerator * that is so badly insulated that all the ice in the ice maker stick together and hard to dispense , and finally the very worst of ELECTRIC RANGE , that i ever owned, I’m seventy five years old. A simple 8.5” pot of water gives you a heart attack to boil !!!!! You put the pot on the element and turn the knob to the high HOT position , the element turns red and just few seconds later turns off and on and off and on and off and on and off and on till you heart gave up and you drop dead , the most ridiculous set up ever , not only water but everything else that you try to cook,the top glass in not of premium quality , is very thin and scratches easily, unfortunately i bought this bad item Jan of last years , my 15 years old Range was a 1000 percent better than this new waste of money .
Complained numerous times to no result , I AM NOT SAMSUNG loyal customer no more .
Complained numerous times to no result , I AM NOT SAMSUNG loyal customer no more .
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, July 14, 2025
Hi Jaysal,
We want to ensure you have the best experience with your range. Let us assist you with this.
The temperature increases gradually as the heating element cycles on and off to maintain the setting. It retains enough heat during the off periods for consistent heating. Radiant elements have a limiter that allows them to cycle, even on high, to prevent damage to the ceramic cooktop. This cycling is normal, especially if the cookware is too small or has an uneven bottom.
We recommend checking pages 22 and 24 of the user manual for tips on proper usage and the right types of cookware for your cooktop.
User manual
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
We'd love to speak with you to provide more assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1149980494) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
We want to ensure you have the best experience with your range. Let us assist you with this.
The temperature increases gradually as the heating element cycles on and off to maintain the setting. It retains enough heat during the off periods for consistent heating. Radiant elements have a limiter that allows them to cycle, even on high, to prevent damage to the ceramic cooktop. This cycling is normal, especially if the cookware is too small or has an uneven bottom.
We recommend checking pages 22 and 24 of the user manual for tips on proper usage and the right types of cookware for your cooktop.
User manual
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
We'd love to speak with you to provide more assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1149980494) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
5
Love my Samsung
on July 31, 2025
Posted by: Beckp02809
from Rhode Island
[This review was collected as part of a promotion.] All my appliances are Samsung! Love the products and will always buy when new are needed!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Gorgeous and has all I wanted!
on August 3, 2025
Posted by: Chillier
[This review was collected as part of a promotion.] Everything I wanted and more. Easy instructions by scanning and search for options. Synchronization to my smart phone. Leaves me hands free.
Written by a customer while visiting Samsung US