Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,099 Reviews)
Rating breakdown 2,099 reviews
5 Stars
1,568
4 Stars
327
3 Stars
71
2 Stars
40
1 Star
93
91%of customers recommend this product.
(
1,410 out of
1,544)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
5
Great Oven!
on August 28, 2025
Posted by: H2owrangler2
[This review was collected as part of a promotion.] This is an awesome oven and stove. We had to replace out 11 year old unit and went with this from the reviews and recommendation from Consumer Reports. The oven heats up really quick. The stove has multiple burners that are adaptable to a variety of skillets and pans. Highly recommend this oven and range.
Written by a customer while visiting Samsung US
Customer Rating
1
Bad system
on September 7, 2025
Posted by: Badstove
Stove sucks. Air fryer doesn't work. Too hot or too cold. Takes forever to preheat
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, September 8, 2025
Greetings, We aim to ensure your range operates at its best. Let's get this taken care of. Please refer to the resources below to rectify your range's concerns. Click the links and hyperlinks for tips. The oven takes a long time to reach the set temperature: https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-takes-a-long-time-to-reach-set-temperature
To set the oven to air fry mode, turn to pages 33-34 of the range's manual and page 54 to see the possible cause and solution when the oven temperature is too hot or too cold: https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150649319, to help our team locate your information when you message us. Have a great day. -John
To set the oven to air fry mode, turn to pages 33-34 of the range's manual and page 54 to see the possible cause and solution when the oven temperature is too hot or too cold: https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150649319, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
2
Not what I'd expect from Samsung
on September 14, 2025
Posted by: Tami
from Las Vegas, NV
If you want the stove top to continue looking nice, you can't cook on it because you can't clean it. I used a razor on all my old stoves to scrape up tough spills, but you can't even use a green scrubbie on this stove. I tried and now it's scratched. I've tried every chemical on the market, hoping to clean the cooktop that way, but the grease bubbles and scratches are now a permanent feature of the stove. Also, the oven igniter keeps going out.
No, I would not recommend this to a friend.
Response from Samsung USBy SEA Care, October 14, 2025
Tami, we understand your frustration about your range. Let us provide the details you need.
Here are tips on how to clean the cooktop. Please refer to pages 37-39, "Cooktop surface" of the manual link below.
User Manual
https://downloadcenter.samsung.com/content/UM/202502/20250214150059236/O_01._DG68-01339A-08_NX60A6511SS_AA_EN.pdf
Here is a guide to help you if your oven igniter keeps going out. Please choose "Oven ignites but keeps going out."
Flame issues on Samsung gas cooktop or range
https://www.samsung.com/us/support/troubleshooting/TSG01001946/#burner-does-not-ignite-and-other-ignition-issues
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151021425) to help our team pull up your information.
Have a great day.
^Camille
Here are tips on how to clean the cooktop. Please refer to pages 37-39, "Cooktop surface" of the manual link below.
User Manual
https://downloadcenter.samsung.com/content/UM/202502/20250214150059236/O_01._DG68-01339A-08_NX60A6511SS_AA_EN.pdf
Here is a guide to help you if your oven igniter keeps going out. Please choose "Oven ignites but keeps going out."
Flame issues on Samsung gas cooktop or range
https://www.samsung.com/us/support/troubleshooting/TSG01001946/#burner-does-not-ignite-and-other-ignition-issues
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151021425) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
4
Great oven - lots of heat
on September 15, 2025
Posted by: Chris
[This review was collected as part of a promotion.] This over has been great so far. Lots of heat on the stove top and the oven itself is very hot. Cooks evenely. Not too crazy about the griddle. It must be removed for larher pans to properly fit on the burners.
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung: The WORST SERVICE EVER. NO HELP 😡😡😡😡
on September 15, 2025
Posted by: Angry Customer
from Akron, OH
[This review was collected as part of a promotion.] 😡😡 Can’t bake calibration off serviced 4X 😡😡😡
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy SEA Care, September 15, 2025
Hi there, We strive to assist you at any time. We would like to have a direct conversation with you to discuss your overall experience, explore other available fixing options, and address any other concerns you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150726820, to help our team locate your information when you message us. Have a great day. -John
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150726820, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on September 15, 2025
Posted by: M024
from Victorville,CA
[This review was collected as part of a promotion.] Love this the burners are great and the oven too with the built in air fryer.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on September 16, 2025
Posted by: I like samsung products
[This review was collected as part of a promotion.] I love my range and all it can do however one of the burners doesn't heat up as fast
Written by a customer while visiting Samsung US
Customer Rating
1
DO NOT BUY FIRE HAZARD
on September 17, 2025
Posted by: luv2shop
from ohio
DO NOT BUY. In less than 3 months the oven turns on by itself. Has done this repeatedly, I have 4 videos of this occurring. Technicians have been out twice. Both times they contacted Samsung support and sent them videos of the oven TURNING ON BY ITSELF. Samsung support has repeatedly closed the tickets with no action even after the technicians they sent on site told them this is still an issue. Samsung WILL BURN YOUR HOUSE DOWN. I am more than happy to provide video of this occurring. DO NOT BUY ANYTHING FROM SAMSUNG.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, September 18, 2025
Hi there, We strive to assist you at any time with your Samsung range. We recommend contacting us via the options below to speak with a live representative for additional assistance with your concerns. 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with the reference number, 1150761842, to help our team locate your information when you message us. Have a great day. -John
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with the reference number, 1150761842, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US