Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(1,205 Reviews)
Rating breakdown 1,205 reviews
5 Stars
910
4 Stars
172
3 Stars
46
2 Stars
29
1 Star
48
91%of customers recommend this product.
(
783 out of
864)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
1
Nothing
on March 28, 2022
Posted by: SueB
from Port Richey, FL
compared to our last range, this samsung model is horrible. we bought stainless steel to upgrade our kitchen. we purchased on 2/1/22- the stove top never gets fully cleaned, the stove top already has a scratch on one of the burners even though all care has been taken to avoid, once the oven is preset you can't change the temperature. consider buying some other range, this model should be taken off the market. we have several other samsung products we are happy with, i do regret purchasing this range.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Leo, Samsung Care, April 12, 2022
Hi SueB,
Thank you for your honest feedback and we hope you are in good health. We are saddened to know that this has happened to you. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.
I have shared links below that will help clean and maintain your range.
https://www.samsung.com/us/support/answer/ANS00060833/
https://www.samsung.com/us/support/answer/ANS00045483/
I have also shared the user manual link below. Please access the link and turn to page 32 for instructions on how to change the temperature while cooking.
https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144394964
Leo
Thank you for your honest feedback and we hope you are in good health. We are saddened to know that this has happened to you. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.
I have shared links below that will help clean and maintain your range.
https://www.samsung.com/us/support/answer/ANS00060833/
https://www.samsung.com/us/support/answer/ANS00045483/
I have also shared the user manual link below. Please access the link and turn to page 32 for instructions on how to change the temperature while cooking.
https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144394964
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Damaged in less than a year
on December 21, 2022
Posted by: Anonymous
from Miami, FL
[This review was collected as part of a promotion.] The equipment is less than a year old and the board was damaged, and they came to check it under the warranty and they did not solve the problem.
terrible service
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel Mae, Samsung Care, December 27, 2022
Greetings,
We're happy to be of service, Juan. Let us assist you with your electric range!
It would be great if you could give us a few more details that led to what you are experiencing with the unit.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145284717, to help our team pull up your information.
Have a great day!
^Chrystel
We're happy to be of service, Juan. Let us assist you with your electric range!
It would be great if you could give us a few more details that led to what you are experiencing with the unit.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145284717, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Never again
on November 25, 2025
Posted by: Julie
Recall right after I purchased. Now I need protective knob covers so my house doesnt burn down from a kid or pet accidently turning on knobs.
Response from Samsung USBy SEA Care, November 26, 2025
Hi Julie,
We understand your concern about the range knob being accidentally turned on. Let us give you a few tips.
Below is a link about range knobs that may be activated unintentionally. Please note that there are hyperlinks you can click, which will give you additional information.
Samsung Range knobs may be activated by inadvertent push and turn:
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Should you have other query, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151422855) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
We understand your concern about the range knob being accidentally turned on. Let us give you a few tips.
Below is a link about range knobs that may be activated unintentionally. Please note that there are hyperlinks you can click, which will give you additional information.
Samsung Range knobs may be activated by inadvertent push and turn:
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Should you have other query, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151422855) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
1
Beware!
on December 1, 2025
Posted by: Madder than hell
from Marquette, Michigan
Beware, Samsung will not back broken door glass. My oven was purchased in April, and used very little during the summer. I was wiping my glass door and notices a hair line crack. Called company and was told this is not covered under 1 year warranty. Will not purchase anymore Samsung!
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy Samsung Care, December 2, 2025
Greetings
We understand how frustrating it can be to discover damage on a product so soon after purchase, especially when it hasn’t been used extensively. Your experience is important to us, and we value your feedback regarding the warranty coverage for the oven door glass.
We would love to speak with you directly to gather more information about your experience and explore ways we can assist with your range model.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1151473016 to help our team pull up your information.
Leo
We understand how frustrating it can be to discover damage on a product so soon after purchase, especially when it hasn’t been used extensively. Your experience is important to us, and we value your feedback regarding the warranty coverage for the oven door glass.
We would love to speak with you directly to gather more information about your experience and explore ways we can assist with your range model.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1151473016 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Nothing short of amazing!
on August 26, 2021
Posted by: Jmmurp
from Morning View
Gender:Female
[This review was collected as part of a promotion.] This range has definitely changed our lives by changing the way we cook. We have been able to get rid of the clutter of smaller extra appliances sitting around on the countertops around the house. We also can now quickly and conveniently cook the best tasting meals without the added fat of deep frying. Air frying is the most amazing part of this range! It heats up super fast and cooks evenly. The added feature of having an app to be able to check whether you remembered to turn off the stove before leaving the house is the perfect safety feature for your home and also great for your mental health. I would recommend this range to anyone looking for a new electric range.
Response from The InsidersBy Pat, Samsung Care, August 27, 2021
That is awesome news! Happy you are making great meals and enjoying the air fryer! ^Pat
Written by a customer while visiting The Insiders
Customer Rating
4
Good to have
on November 2, 2021
Posted by: Ling
[This review was collected as part of a promotion.] I love the rapid boil, I wish the other one works like it too, it look’s good .
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy Carrie Galvan, samsungcare, December 29, 2021
Thanks for sharing! The range looks amazing! ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible
on May 3, 2022
Posted by: Las530
from Stratford, CT
absolute horrible stove. i just got it yesterday and the stove top is scratched and has marks that arent coming off! i only cooked on it once! i used the proper cleaning products.
one day and one use and it’s ruined! i haven’t even paid for it yet. home depot wont take it back because they say its not a defect! it should be. shame on you samsung. i thought that your products we’re supposed to be top notch! it also takes forever to preheat.
one day and one use and it’s ruined! i haven’t even paid for it yet. home depot wont take it back because they say its not a defect! it should be. shame on you samsung. i thought that your products we’re supposed to be top notch! it also takes forever to preheat.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, May 4, 2022
Hello Las530,
Thank you for bringing this to our attention. We appreciate you letting us know that the stovetop in the Samsung range you got yesterday is scratched and has marks that are not coming off. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link to the product's user manual containing information about maintaining and cleaning your appliance. See pages 43-52.
https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
You may also check the video link below for additional information about maintaining the glass cooktop on your Samsung stove.
https://www.youtube.com/watch?v=b_dExUhgeus
I've included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NE63A6511SS/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144470483
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that the stovetop in the Samsung range you got yesterday is scratched and has marks that are not coming off. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link to the product's user manual containing information about maintaining and cleaning your appliance. See pages 43-52.
https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
You may also check the video link below for additional information about maintaining the glass cooktop on your Samsung stove.
https://www.youtube.com/watch?v=b_dExUhgeus
I've included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NE63A6511SS/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144470483
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Great look, Great feautures
on May 20, 2024
Posted by: Tatiana
[This review was collected as part of a promotion.] Beautiful appliances. Very spacious inside. Easy to use and to connect to the application on your phone. Also easy to keep clean
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US