Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(1,206 Reviews)
Rating breakdown 1,206 reviews
5 Stars
911
4 Stars
172
3 Stars
46
2 Stars
29
1 Star
48
91%of customers recommend this product.
(
784 out of
865)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
2
Crappy features
on December 3, 2025
Posted by: Nothappy
from Noneya
This dumb range has an auto “on” feature which cannot be disabled. This thing drives me crazy, every single time you open the oven door when it is not on, it prompts it to start heating. It sits there taunting you.
Also the cooktop timer is hidden in settings, nothing smart about this thing.
Worst range we’ve ever had, they concentrate on AI way too much, just make a working oven that doesn’t try to predict your next move. Make things simpler. We are literally going to return this and just go with another brand. It was a terrible decision to go with Samsung, the fridge sucks too. Returning a few Samsung appliances.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
2
Response from Samsung USBy Samsung Care, December 4, 2025
Greetings!
We completely understand your frustration and can feel how disruptive this experience has been for your daily routine. We would love to speak with you directly to gather more information about your experience and determine the steps that can be taken to assist with your home appliances.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1151494752 to help our team pull up your information.
Leo
We completely understand your frustration and can feel how disruptive this experience has been for your daily routine. We would love to speak with you directly to gather more information about your experience and determine the steps that can be taken to assist with your home appliances.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1151494752 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Beware!
on December 1, 2025
Posted by: Madder than hell
from Marquette, Michigan
Beware, Samsung will not back broken door glass. My oven was purchased in April, and used very little during the summer. I was wiping my glass door and notices a hair line crack. Called company and was told this is not covered under 1 year warranty. Will not purchase anymore Samsung!
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy Samsung Care, December 2, 2025
Greetings
We understand how frustrating it can be to discover damage on a product so soon after purchase, especially when it hasn’t been used extensively. Your experience is important to us, and we value your feedback regarding the warranty coverage for the oven door glass.
We would love to speak with you directly to gather more information about your experience and explore ways we can assist with your range model.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1151473016 to help our team pull up your information.
Leo
We understand how frustrating it can be to discover damage on a product so soon after purchase, especially when it hasn’t been used extensively. Your experience is important to us, and we value your feedback regarding the warranty coverage for the oven door glass.
We would love to speak with you directly to gather more information about your experience and explore ways we can assist with your range model.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1151473016 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
3
Lacking.
on November 28, 2025
Posted by: Gam2020
from Greene County, TN
We've had this stove almost a month and had time to try various features. I chose this particular model based on reviews and the variety of ways it could help our family. We have the air fryer and no preheating. The air fryer hasn't really held a solid performance. It's slow to heat and it isn't done by any of the estimated times. Very disappointed since we use that for so many things. Then the no preheating concept seems as if it were a myth. This oven heats slowly period and it doesn't hold the temp well. The range top is very nice with the 2 larger, yet different sized eyes for various dishes and 2 smaller rings. The rapid boil seems like a dream but if you adjust the heat is gone. The other eyes are along the same manner.
I would advise you to look at other ranges before making the investment. Not only is it expensive, It's heavy to carry.
I would advise you to look at other ranges before making the investment. Not only is it expensive, It's heavy to carry.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
3
Response from Samsung USBy SEA Care, December 1, 2025
Hi there,
We appreciate the time you took to let us know about your range concerns. Let us provide the details you need.
Here is a guide to help you use the air fryer feature and what setting to choose for rapid boil. Please turn to pages 33-34 (Air fry) and page 23 (Recommended settings) of the user manual.
User manual:
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Below is a link as well to help you with the oven that is heating slowly.
The oven does not cook well:
https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-does-not-cook-well
Should you have other query, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151461074) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
We appreciate the time you took to let us know about your range concerns. Let us provide the details you need.
Here is a guide to help you use the air fryer feature and what setting to choose for rapid boil. Please turn to pages 33-34 (Air fry) and page 23 (Recommended settings) of the user manual.
User manual:
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Below is a link as well to help you with the oven that is heating slowly.
The oven does not cook well:
https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-does-not-cook-well
Should you have other query, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151461074) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
1
Never again
on November 25, 2025
Posted by: Julie
Recall right after I purchased. Now I need protective knob covers so my house doesnt burn down from a kid or pet accidently turning on knobs.
Response from Samsung USBy SEA Care, November 26, 2025
Hi Julie,
We understand your concern about the range knob being accidentally turned on. Let us give you a few tips.
Below is a link about range knobs that may be activated unintentionally. Please note that there are hyperlinks you can click, which will give you additional information.
Samsung Range knobs may be activated by inadvertent push and turn:
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Should you have other query, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151422855) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
We understand your concern about the range knob being accidentally turned on. Let us give you a few tips.
Below is a link about range knobs that may be activated unintentionally. Please note that there are hyperlinks you can click, which will give you additional information.
Samsung Range knobs may be activated by inadvertent push and turn:
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Should you have other query, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151422855) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung wifi stove
on November 24, 2025
Posted by: mary
from Los angeles
After 2 months the panel stopped working, they charged me a lot to fix it, and when you change your Wi-Fi network and want to use a different one, it wonnt Be careful, the oven turns on by itself. I noticed it when I got home from work; my apartment was really hot. Luckily, nothing serious happened. I still have it; I only use the burners and unplug it every day.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
3
Value
2
Response from Samsung USBy SEA Care, November 25, 2025
Hi Mary,
Thank you for bringing this to our attention. Let us help find solutions to enhance your range performance.
Here is a guide to help you in connecting the range to the Wi-Fi and how to use the oven lock feature to avoid accidental touch. Please turn to pages 26 (Oven lock) and 36 - 37 (Operating the oven - “Using the smart control feature”) of the user manual.
User manual:
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Should you have other query, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151411716) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Thank you for bringing this to our attention. Let us help find solutions to enhance your range performance.
Here is a guide to help you in connecting the range to the Wi-Fi and how to use the oven lock feature to avoid accidental touch. Please turn to pages 26 (Oven lock) and 36 - 37 (Operating the oven - “Using the smart control feature”) of the user manual.
User manual:
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Should you have other query, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151411716) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung airfryer stove
on November 3, 2025
Posted by: Jackie
from Bucyrus Missouri
[This review was collected as part of a promotion.] I love my samsung airfryer stove it is perfect in every way the technology and the way it connects to my phone to alert me when on is awesome.It cookes everything evenly and takes less time to cook most things
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my stove
on November 2, 2025
Posted by: Brandyzbn
from Texas
[This review was collected as part of a promotion.] Love my stove, cooks great and love the air fryer feature.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It definitely has the latest and greatest features
on October 30, 2025
Posted by: Stealth
from Fulton MS
[This review was collected as part of a promotion.] I love this range, it has great features, like letting you Know when someone poweres it on, its definitely has the latest and greatest features
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US