Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.6
(1,012 Reviews)
Rating breakdown 1,012 reviews
5 Stars
772
4 Stars
151
3 Stars
38
2 Stars
18
1 Star
33
92%of customers recommend this product.
(
676 out of
733)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
1
Beware of self clean
on November 13, 2022
Posted by: Polarbear17
from Mechanicsville, MD
Two months after warranty expired I ran the 2-hour self clean cycle for the first time and the middle pane of glass on the door shattered dropping glass everywhere.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
4
Response from Samsung USBy Camille , Samsung Care, March 31, 2023
Thank you for your input. Let's go ahead and provide the information you need.
Cleaning your oven doesn't have to be a huge chore anymore because your oven comes with a self-clean function to handle all of the heavy work. Please check this link for details.
How to clean your Samsung oven
https://www.samsung.com/us/support/answer/ANS00049011/
Use the Self-Clean cycle on your Samsung oven to make cleaning the oven a breeze. Self-Clean blasts high heat to melt away food residue. It's important to make sure the oven is in a well-ventilated area if you're going to use self-clean. Please check this video for details.
Dos and don'ts for using the Self-Clean oven feature | Samsung US
https://www.youtube.com/watch?v=CO3md9_f9FI
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145621198) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Cleaning your oven doesn't have to be a huge chore anymore because your oven comes with a self-clean function to handle all of the heavy work. Please check this link for details.
How to clean your Samsung oven
https://www.samsung.com/us/support/answer/ANS00049011/
Use the Self-Clean cycle on your Samsung oven to make cleaning the oven a breeze. Self-Clean blasts high heat to melt away food residue. It's important to make sure the oven is in a well-ventilated area if you're going to use self-clean. Please check this video for details.
Dos and don'ts for using the Self-Clean oven feature | Samsung US
https://www.youtube.com/watch?v=CO3md9_f9FI
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145621198) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
I do not recommend
on November 20, 2022
Posted by: LAMA
from Boston, MA
I do not recommend this product. I agree with many of the other 1-star reviews about 1) streaks within the glass door after one use and Samsung service says its not a design flaw; 2) easy scratching on the cook top even though the customer uses proper cleaning tools and lifts pans instead of pushing on the glass top. These happened to us. In addition, the clock light went out just two days after the warranty expired. And the stainless steel is clearly not fingerprint-less. It's the most difficult stainless steel to clean. Constantly full of streaks and fingerprints.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
1
Response from Samsung USBy Chrystel Mae, Samsung Care, November 25, 2022
We're glad that you brought this up, Lama! We'll be happy to assist you with this.
Below is a guide on how to properly clean the Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
Cleaning and maintaining the glass cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
https://www.youtube.com/watch?v=b_dExUhgeus
You may also watch our youtube video on how to use the Steam clean feature:
https://www.youtube.com/watch?v=DW1IWgIWhF8
To fix the display of the clock, please refer to the link below:
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145183595, to help our team pull up your information.
Have a great day.
^Chrystel
Below is a guide on how to properly clean the Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
Cleaning and maintaining the glass cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
https://www.youtube.com/watch?v=b_dExUhgeus
You may also watch our youtube video on how to use the Steam clean feature:
https://www.youtube.com/watch?v=DW1IWgIWhF8
To fix the display of the clock, please refer to the link below:
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145183595, to help our team pull up your information.
Have a great day.
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
3
Looks nice but isn't awesome
on November 22, 2022
Posted by: DuckweedDiva
from Melbourne, Florida
It doesn't hold temperature well and is generally cooler than it is set to be. The burners take a very long time to heat up compared to our previous range of another brand. It looks nice but I am not overly impressed with how it works.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
3
Response from Samsung USBy Chrystel Mae, Samsung Care, November 28, 2022
Your review keeps us on track, DuckweedDiva. Let's make your cooking experience the best!
To rectify the oven's temperature, please refer to this guide below:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
This additional link will help correct the burner's temperature:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
I have also shared your model's user manual to adjust the oven's temperature. Turn to page 41 for your reference:
https://downloadcenter.samsung.com/content/UM/202112/20211214153925301/NE63A6711_AA-01_EN-MES-CFR_210901.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145189888, to help our team pull up your information.
Have a great day.
^Chrystel
To rectify the oven's temperature, please refer to this guide below:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
This additional link will help correct the burner's temperature:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
I have also shared your model's user manual to adjust the oven's temperature. Turn to page 41 for your reference:
https://downloadcenter.samsung.com/content/UM/202112/20211214153925301/NE63A6711_AA-01_EN-MES-CFR_210901.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145189888, to help our team pull up your information.
Have a great day.
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
3
Had a bad experience
on November 25, 2022
Posted by: Fcap14
We have a new air fryer range. We like the range a lot. There is plenty of room on the cook top and heats food rapidly. The thing that upset us the most, was cooking a turkey on air fry. It is advertised that you can fry one. Besides filing the house with smoke, it covered the inside of the oven with a layer of grease. Wait it gets better, now you have to clean the oven. The house gets filled again with smoke. DO NOT FRY A TURKEY IN THE OVEN.
Response from Samsung USBy Chrystel Mae, Samsung Care, November 30, 2022
We want you to be satisfied with what you paid for your range, Fcap14. We recommend following the links below to maximize your cooking experience with the unit.
You can air fry a turkey with ease in the oven using the manual instructions provided, as this will also save you tons of time. Learn more from these details below.
Properly air fry a turkey in your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00089762/
To help minimize the smoke coming out from the oven, kindly utilize this guide:
https://www.samsung.com/us/support/troubleshooting/TSG01110185/
To clean your Samsung oven the best way, please refer to the shared links:
https://www.samsung.com/us/support/answer/ANS00049011/
https://www.youtube.com/watch?v=pCLkUo4ns6w
You may also watch our youtube videos for tips on using the Self and Steam Clean features:
https://www.youtube.com/watch?v=CO3md9_f9FI
https://www.youtube.com/watch?v=DW1IWgIWhF8
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145199385, to help our team pull up your information.
Have a great day.
^Chrystel
You can air fry a turkey with ease in the oven using the manual instructions provided, as this will also save you tons of time. Learn more from these details below.
Properly air fry a turkey in your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00089762/
To help minimize the smoke coming out from the oven, kindly utilize this guide:
https://www.samsung.com/us/support/troubleshooting/TSG01110185/
To clean your Samsung oven the best way, please refer to the shared links:
https://www.samsung.com/us/support/answer/ANS00049011/
https://www.youtube.com/watch?v=pCLkUo4ns6w
You may also watch our youtube videos for tips on using the Self and Steam Clean features:
https://www.youtube.com/watch?v=CO3md9_f9FI
https://www.youtube.com/watch?v=DW1IWgIWhF8
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145199385, to help our team pull up your information.
Have a great day.
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing
on November 27, 2022
Posted by: Dricka
from Miami Florida
[This review was collected as part of a promotion.] I’m in love with this stove. I’m an app geek lol the fact it’s wifi, is a plus. Then it has a airfryer, I been wanting one of those FORVER in a day. So I got an all in one now. I was told Samsung not good for stoves
Thank god, I always have my own mind. You can’t go wrong with this stove. Self clean and steam clean. Man I could write a book about all the features I prefer to stop it here. Please go get you one.
Thank god, I always have my own mind. You can’t go wrong with this stove. Self clean and steam clean. Man I could write a book about all the features I prefer to stop it here. Please go get you one.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing features!!
on November 30, 2022
Posted by: Bean
from SLC, UT
I bought this almost a week ago and I absolutely Love it!!! With Rapid boil, I was able to boil cold water so much faster than ever before! Faster than my electric tea kettle. The WiFi/Bluetooth functions are so helpful. I can set the time and temp from upstairs and still be able to check the timer on my phone, rather than running back downstairs to see if it’s ready. I highly recommend this range!!!
I received some compensation but it did not sway my review in any way.
I received some compensation but it did not sway my review in any way.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Offers Everything We Nee
on November 30, 2022
Posted by: MikeB
from Delray Beach, FL
[This review was collected as part of a promotion.] Have been using the new range for about a month now and am completely satisfied with the purchase. The unit looks good and offers all the features we need, including convection, air fry and griddle. It is easy to keep clean and is well made.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung
on November 30, 2022
Posted by: Miami
from Miami, Fl
[This review was collected as part of a promotion.] Excellent range , the hidrate is wonderful . I like so much
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US