Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,150 Reviews)
Rating breakdown 2,150 reviews
5 Stars
1,596
4 Stars
333
3 Stars
75
2 Stars
45
1 Star
101
91%of customers recommend this product.
(
1,432 out of
1,576)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
5
Great stove
on October 29, 2024
Posted by: Alan
[This review was collected as part of a promotion.] Had for several months. It works great. Never thought I would yous the smart featurs but has come in handy.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
None
on October 29, 2024
Posted by: Bobby
from Texas
[This review was collected as part of a promotion.] It lasted one year and no longer worked i bought another one 7 months later the same think happened. The oven locked she the led display doesn't work.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, November 1, 2024
Hi Bobby,
Thank you for sharing your experience with the Samsung NE63A6511SG range. It's clear that you've faced unexpected durability issues with this model, and we understand the impact it can have on your cooking routine, especially if it occurs repeatedly.
Please follow the link and hyperlinks for additional steps to help improve the issues with your range's panel performance.
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Please see page 28 under the "How to unlock the Oven" section of the manual.
Manual
https://downloadcenter.samsung.com/content/UM/202407/20240724131335393/01._IB_FULL_NE5000A_NE63A6511_AA_EN.pdf
We would love to discuss your range to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147642707) to help our team pull up your information when you message us.
Have a great day.
^Charles
Thank you for sharing your experience with the Samsung NE63A6511SG range. It's clear that you've faced unexpected durability issues with this model, and we understand the impact it can have on your cooking routine, especially if it occurs repeatedly.
Please follow the link and hyperlinks for additional steps to help improve the issues with your range's panel performance.
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Please see page 28 under the "How to unlock the Oven" section of the manual.
Manual
https://downloadcenter.samsung.com/content/UM/202407/20240724131335393/01._IB_FULL_NE5000A_NE63A6511_AA_EN.pdf
We would love to discuss your range to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147642707) to help our team pull up your information when you message us.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
great Features
on November 7, 2024
Posted by: gbeck612
[This review was collected as part of a promotion.] bought this a little over a month ago and its a great product works well and really enjoy the built in air fryer and griddle for the top. Makes cooking so much easier because you can be cooking and keeping things warm on the grill at the same time. and air fryer saves so much time when I come home from work late and also is much healthier to use.
Written by a customer while visiting Samsung US
Customer Rating
5
Great Smart Appliance
on November 20, 2024
Posted by: Luckotheirish
from Butte Montana
[This review was collected as part of a promotion.] This product is great and I love that it’s a smart appliance.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love itbmusik
on November 22, 2024
Posted by: Bmusik
[This review was collected as part of a promotion.] Best stove we ever had, everything wirks perfectly. Love the WiFi capability. Would purchase it again.
Written by a customer while visiting Samsung US
Customer Rating
5
I love the fact that it tells my phone when it's d
on November 22, 2024
Posted by: James
from Roseville, Georgia
[This review was collected as part of a promotion.] I bought this stove a few weeks ago and it's terrific
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great addition to my kitchen!
on November 22, 2024
Posted by: Samsungismynewbestfriend
[This review was collected as part of a promotion.] Love my Samsung WiFi air fryer/convection oven. The only downfall are it stains easily and the WiFi smart options button does Not stay on. You have to remember to turn it back on after you cook cycle finishes and the oven door is opened/closed.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features love the setting very easy to set
on November 23, 2024
Posted by: excellent performance
[This review was collected as part of a promotion.] We bought this 2 1/2years ago and its been the best stove we own in 50yrs
Written by a customer while visiting Samsung US