Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,157 Reviews)
Rating breakdown 2,157 reviews
5 Stars
1,602
4 Stars
333
3 Stars
75
2 Stars
45
1 Star
102
91%of customers recommend this product.
(
1,436 out of
1,581)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
1
Poor quality
on May 14, 2025
Posted by: Kkleman
from Bristol Maine
This oven is awful. I've had it for only two years and the ignitor needed to be replaced a few months ago, no the gas input valve is leaking and will cost more than the oven is worth to fix. I purchased the bronze colored version, which started wearing off within the first month of ownership. Just really terrible all around and would never buy Samsung again.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Samsung Care, May 15, 2025
Hi Kkleman,
That sounds incredibly frustrating, especially when you expect a major appliance to last for years and it lets you down so quickly. We would love to see your range working again.
Over time, regular use can lead to wear on certain components, and eventually, some parts may need to be replaced. In cases like this, having an authorized technician perform the repair ensures that everything is handled safely and correctly, helping to restore the appliance to proper working condition.
If you prefer to obtain the replacement part independently, you are welcome to do so by visiting the website of our authorized distributor for genuine parts and accessories. Their site provides access to a wide range of components specifically designed for your appliance model, ensuring compatibility and quality. You can find the link to their website below.
Samsung Parts:
https://samsungparts.com/pages/supports
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149176680 to help our team pull up your information.
Leo
That sounds incredibly frustrating, especially when you expect a major appliance to last for years and it lets you down so quickly. We would love to see your range working again.
Over time, regular use can lead to wear on certain components, and eventually, some parts may need to be replaced. In cases like this, having an authorized technician perform the repair ensures that everything is handled safely and correctly, helping to restore the appliance to proper working condition.
If you prefer to obtain the replacement part independently, you are welcome to do so by visiting the website of our authorized distributor for genuine parts and accessories. Their site provides access to a wide range of components specifically designed for your appliance model, ensuring compatibility and quality. You can find the link to their website below.
Samsung Parts:
https://samsungparts.com/pages/supports
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149176680 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
2
OVERHEAT
on May 13, 2025
Posted by: MARIA
This stove is a really bad product. When I try to cook food it over heats it and it is uncontrollable. After turning the heat from medium to low it’s still super hot!! Samsung do better :(
Response from Samsung USBy Samsung Care, May 14, 2025
Hello Maria,
We understand that the range's cooking performance can be disappointing. Let us help.
Below is a link to troubleshooting the cooktop temperature. Browse the guide until the "Cooking elements are too hot" section for troubleshooting steps.
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshoot/TSG10002324/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149159496) to help our team pull up your information when you message us.
Thank you.
-Angelica
We understand that the range's cooking performance can be disappointing. Let us help.
Below is a link to troubleshooting the cooktop temperature. Browse the guide until the "Cooking elements are too hot" section for troubleshooting steps.
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshoot/TSG10002324/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149159496) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
The air fryer is the ideal thing for the stove
on May 5, 2025
Posted by: Ricky
[This review was collected as part of a promotion.] We purchased this stove 3 years ago never had a problem up until this past week the bowlers and the eyes work I think we have an problem with the bake and Air fryer I think you're a knighter it's the problem
Written by a customer while visiting Samsung US
Customer Rating
4
Great service, good product.
on May 2, 2025
Posted by: Richard
from Covington ga
[This review was collected as part of a promotion.] Have loved this stove since we got it. Was disappointed at 11 months when the main burner went out. Put in service ticket. Tech came out and fixed it on time. Appliances are not made to last anymore.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Very happy!
on May 1, 2025
Posted by: Bakersof6
[This review was collected as part of a promotion.] I bought it a couple of weeks ago and I could not be happier.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Unmatched craftsmanship
on May 1, 2025
Posted by: Levijsweetman
[This review was collected as part of a promotion.] I got this oven a few weeks ago and I’m happy I did, it air fries perfectly. Its ability to convection bake is unmatched, and it somehow even has a dehydrate function, I can’t recommend this oven more. It’s perfect. All 5 burners are perfect
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product For The Cost
on May 1, 2025
Posted by: DeeGee
from burbank, IL
[This review was collected as part of a promotion.] i bought this about a month ago and so far it's meeting our expectations. We love that it has an air fryer component and that we were able to get some counter space back by getting rid of our old air fryer. I love that I can control it on my phone if I needed to. As a baseball mom who gets home late most days it's
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect
on May 1, 2025
Posted by: Audo
from Nebraska
[This review was collected as part of a promotion.] We are very happy with this stove. It hasn't been hard to figure out the ins & outs of it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US