Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,155 Reviews)
Rating breakdown 2,155 reviews
5 Stars
1,600
4 Stars
333
3 Stars
75
2 Stars
45
1 Star
102
91%of customers recommend this product.
(
1,434 out of
1,579)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
1
Disappointed Duribility
on May 26, 2025
Posted by: zzin95
from Altamont, NY
I bought 4 appliances at 05/2022 with extended warranty. 3 of 4 appliances occured problem when end extended warranty. This range's left side knob did not work a month ago and start smoke with burning smell. Microwave turned off continuously and made big noises, Error code for drain continuously came out for Dishwasher. I used Samsung product several years but I'm very disappointed this time. Consider Duribility when buy Samsung appliances.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Care, May 29, 2025
Hello,
We understand the frustration about your experience with your appliances. We're here to help.
Below is a link to troubleshooting a microwave that turns off continuously.
Samsung microwave does not turn on or turns off by itself:
https://www.samsung.com/us/support/troubleshooting/TSG01001964/
Here is a link with information about microwave sounds and why they happen. Browse the guide and select a sound similar to what your microwave creates for the troubleshooting steps.
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
We have also provided a link to troubleshoot the dishwasher that does not drain. It also contains other resources to check when there are blinking lights or error codes and clean the dishwasher.
Samsung dishwasher is not draining:
https://www.samsung.com/us/support/troubleshooting/TSG01001363/
For further assistance with the range, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149358169) to help our team pull up your information when you message us.
Thank you.
-Angelica
We understand the frustration about your experience with your appliances. We're here to help.
Below is a link to troubleshooting a microwave that turns off continuously.
Samsung microwave does not turn on or turns off by itself:
https://www.samsung.com/us/support/troubleshooting/TSG01001964/
Here is a link with information about microwave sounds and why they happen. Browse the guide and select a sound similar to what your microwave creates for the troubleshooting steps.
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
We have also provided a link to troubleshoot the dishwasher that does not drain. It also contains other resources to check when there are blinking lights or error codes and clean the dishwasher.
Samsung dishwasher is not draining:
https://www.samsung.com/us/support/troubleshooting/TSG01001363/
For further assistance with the range, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149358169) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic
on May 24, 2025
Posted by: RickNEric
from Allentown, PA
[This review was collected as part of a promotion.] Absolutely amazing. We love our new stove. The burners work great and are very responsive to temp changes. The no heat air frier is amazing. I have never had stove i loved more. Cannot wait for it to turn the air vent on automatically. The app is great and i can send a setting tot he stove instead of all the buttons.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Oven
on May 17, 2025
Posted by: Bethany
[This review was collected as part of a promotion.] I was unsure about the Samsung brand but I have been highly impressed. Love all the features that comes with it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Overall Great Product
on May 16, 2025
Posted by: Anonymous
from Fort Myers, FL
Great product but with some flaws. Handle is too tightly close to the door. Typically you want to hang some towels in the handle for cleanup, this makes it hard.
The oven is also a bit loud when turned on.
The smart features are great though!
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Response from Samsung USBy Samsung Care, May 16, 2025
Greetings!
Thank you for sharing your experience. It's helpful to hear how the handle placement affects your routine, especially when it comes to something as practical as hanging towels. We can see how that would impact convenience during daily use. It's also good to know the noise level stood out to you when the oven is running. At the same time, we're really glad to hear you're enjoying the smart features. Feedback like yours plays an important role in making thoughtful improvements, and we truly value it.
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149191774 to help our team pull up your information.
Leo
Thank you for sharing your experience. It's helpful to hear how the handle placement affects your routine, especially when it comes to something as practical as hanging towels. We can see how that would impact convenience during daily use. It's also good to know the noise level stood out to you when the oven is running. At the same time, we're really glad to hear you're enjoying the smart features. Feedback like yours plays an important role in making thoughtful improvements, and we truly value it.
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149191774 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Convenience I Didn't Have
on May 15, 2025
Posted by: mjkimbrough
from Arlington, TX
[This review was collected as part of a promotion.] Everything works like is it supposed to. What I have found that is the best is the option to control it with my phone. Who knew that this was going to be so helpful, and so convenient. I can preset my timer for dinner, heat up the oven on my way home from work, start the cleaning when I am out shopping. Love this new stove.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the WiFi
on May 15, 2025
Posted by: Michael
[This review was collected as part of a promotion.] Love that I can set my oven from my phone then simply let it do the work.
Written by a customer while visiting Samsung US
Customer Rating
1
Poor quality
on May 14, 2025
Posted by: Kkleman
from Bristol Maine
This oven is awful. I've had it for only two years and the ignitor needed to be replaced a few months ago, no the gas input valve is leaking and will cost more than the oven is worth to fix. I purchased the bronze colored version, which started wearing off within the first month of ownership. Just really terrible all around and would never buy Samsung again.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Samsung Care, May 15, 2025
Hi Kkleman,
That sounds incredibly frustrating, especially when you expect a major appliance to last for years and it lets you down so quickly. We would love to see your range working again.
Over time, regular use can lead to wear on certain components, and eventually, some parts may need to be replaced. In cases like this, having an authorized technician perform the repair ensures that everything is handled safely and correctly, helping to restore the appliance to proper working condition.
If you prefer to obtain the replacement part independently, you are welcome to do so by visiting the website of our authorized distributor for genuine parts and accessories. Their site provides access to a wide range of components specifically designed for your appliance model, ensuring compatibility and quality. You can find the link to their website below.
Samsung Parts:
https://samsungparts.com/pages/supports
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149176680 to help our team pull up your information.
Leo
That sounds incredibly frustrating, especially when you expect a major appliance to last for years and it lets you down so quickly. We would love to see your range working again.
Over time, regular use can lead to wear on certain components, and eventually, some parts may need to be replaced. In cases like this, having an authorized technician perform the repair ensures that everything is handled safely and correctly, helping to restore the appliance to proper working condition.
If you prefer to obtain the replacement part independently, you are welcome to do so by visiting the website of our authorized distributor for genuine parts and accessories. Their site provides access to a wide range of components specifically designed for your appliance model, ensuring compatibility and quality. You can find the link to their website below.
Samsung Parts:
https://samsungparts.com/pages/supports
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149176680 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
2
OVERHEAT
on May 13, 2025
Posted by: MARIA
This stove is a really bad product. When I try to cook food it over heats it and it is uncontrollable. After turning the heat from medium to low it’s still super hot!! Samsung do better :(
Response from Samsung USBy Samsung Care, May 14, 2025
Hello Maria,
We understand that the range's cooking performance can be disappointing. Let us help.
Below is a link to troubleshooting the cooktop temperature. Browse the guide until the "Cooking elements are too hot" section for troubleshooting steps.
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshoot/TSG10002324/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149159496) to help our team pull up your information when you message us.
Thank you.
-Angelica
We understand that the range's cooking performance can be disappointing. Let us help.
Below is a link to troubleshooting the cooktop temperature. Browse the guide until the "Cooking elements are too hot" section for troubleshooting steps.
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshoot/TSG10002324/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149159496) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US