I bought 4 appliances at 05/2022 with extended warranty. 3 of 4 appliances occured problem when end extended warranty. This range's left side knob did not work a month ago and start smoke with burning smell. Microwave turned off continuously and made big noises, Error code for drain continuously came out for Dishwasher. I used Samsung product several years but I'm very disappointed this time. Consider Duribility when buy Samsung appliances.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Care, May 29, 2025
Hello,
We understand the frustration about your experience with your appliances. We're here to help.
Below is a link to troubleshooting a microwave that turns off continuously.
Samsung microwave does not turn on or turns off by itself: https://www.samsung.com/us/support/troubleshooting/TSG01001964/
Here is a link with information about microwave sounds and why they happen. Browse the guide and select a sound similar to what your microwave creates for the troubleshooting steps.
Samsung microwave is making unusual noises: https://www.samsung.com/us/support/troubleshooting/TSG01001968/
We have also provided a link to troubleshoot the dishwasher that does not drain. It also contains other resources to check when there are blinking lights or error codes and clean the dishwasher.
Samsung dishwasher is not draining: https://www.samsung.com/us/support/troubleshooting/TSG01001363/
For further assistance with the range, please feel free to get back to us via the following options below:
[This review was collected as part of a promotion.] Absolutely amazing. We love our new stove. The burners work great and are very responsive to temp changes. The no heat air frier is amazing. I have never had stove i loved more. Cannot wait for it to turn the air vent on automatically. The app is great and i can send a setting tot he stove instead of all the buttons.
[This review was collected as part of a promotion.] I was unsure about the Samsung brand but I have been highly impressed. Love all the features that comes with it.
Great product but with some flaws. Handle is too tightly close to the door. Typically you want to hang some towels in the handle for cleanup, this makes it hard.
The oven is also a bit loud when turned on.
The smart features are great though!
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Response from Samsung USBy Samsung Care, May 16, 2025
Greetings!
Thank you for sharing your experience. It's helpful to hear how the handle placement affects your routine, especially when it comes to something as practical as hanging towels. We can see how that would impact convenience during daily use. It's also good to know the noise level stood out to you when the oven is running. At the same time, we're really glad to hear you're enjoying the smart features. Feedback like yours plays an important role in making thoughtful improvements, and we truly value it.
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
[This review was collected as part of a promotion.] Everything works like is it supposed to. What I have found that is the best is the option to control it with my phone. Who knew that this was going to be so helpful, and so convenient. I can preset my timer for dinner, heat up the oven on my way home from work, start the cleaning when I am out shopping. Love this new stove.