Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,100 Reviews)
Rating breakdown 2,100 reviews
5 Stars
1,568
4 Stars
327
3 Stars
71
2 Stars
40
1 Star
94
91%of customers recommend this product.
(
1,410 out of
1,545)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
5
Love my Samsung electric range.
on October 28, 2024
Posted by: VLR224
[This review was collected as part of a promotion.] I love my Samsung electric range. The features are great and it looks amazing in my kitchen.
Written by a customer while visiting Samsung US
Customer Rating
5
Beyond Expectations!
on October 28, 2024
Posted by: Debbie
from Gray ga
[This review was collected as part of a promotion.] I thought that I would never use all the “extras” but I used the air fryer function and it is amazing! I also recently used the dehydrator function to quick dry icing on cookies… amazing! What would take 24 hours to air dry took 30 minutes!
The every day functions are exactly what we needed but could not be happier with all of the functionality!
The every day functions are exactly what we needed but could not be happier with all of the functionality!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful choice
on October 29, 2024
Posted by: Kathy
[This review was collected as part of a promotion.] I bought this 2 months ago and have used it everyday. It is easy to use and works exactly as it is described. The finish is beautiful and easy to clean.
Written by a customer while visiting Samsung US
Customer Rating
5
Great stove
on October 29, 2024
Posted by: Alan
[This review was collected as part of a promotion.] Had for several months. It works great. Never thought I would yous the smart featurs but has come in handy.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
None
on October 29, 2024
Posted by: Bobby
from Texas
[This review was collected as part of a promotion.] It lasted one year and no longer worked i bought another one 7 months later the same think happened. The oven locked she the led display doesn't work.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, November 1, 2024
Hi Bobby,
Thank you for sharing your experience with the Samsung NE63A6511SG range. It's clear that you've faced unexpected durability issues with this model, and we understand the impact it can have on your cooking routine, especially if it occurs repeatedly.
Please follow the link and hyperlinks for additional steps to help improve the issues with your range's panel performance.
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Please see page 28 under the "How to unlock the Oven" section of the manual.
Manual
https://downloadcenter.samsung.com/content/UM/202407/20240724131335393/01._IB_FULL_NE5000A_NE63A6511_AA_EN.pdf
We would love to discuss your range to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147642707) to help our team pull up your information when you message us.
Have a great day.
^Charles
Thank you for sharing your experience with the Samsung NE63A6511SG range. It's clear that you've faced unexpected durability issues with this model, and we understand the impact it can have on your cooking routine, especially if it occurs repeatedly.
Please follow the link and hyperlinks for additional steps to help improve the issues with your range's panel performance.
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Please see page 28 under the "How to unlock the Oven" section of the manual.
Manual
https://downloadcenter.samsung.com/content/UM/202407/20240724131335393/01._IB_FULL_NE5000A_NE63A6511_AA_EN.pdf
We would love to discuss your range to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147642707) to help our team pull up your information when you message us.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
great Features
on November 7, 2024
Posted by: gbeck612
[This review was collected as part of a promotion.] bought this a little over a month ago and its a great product works well and really enjoy the built in air fryer and griddle for the top. Makes cooking so much easier because you can be cooking and keeping things warm on the grill at the same time. and air fryer saves so much time when I come home from work late and also is much healthier to use.
Written by a customer while visiting Samsung US
Customer Rating
5
Great Smart Appliance
on November 20, 2024
Posted by: Luckotheirish
from Butte Montana
[This review was collected as part of a promotion.] This product is great and I love that it’s a smart appliance.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love itbmusik
on November 22, 2024
Posted by: Bmusik
[This review was collected as part of a promotion.] Best stove we ever had, everything wirks perfectly. Love the WiFi capability. Would purchase it again.
Written by a customer while visiting Samsung US