Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.6
(1,056 Reviews)
Rating breakdown 1,056 reviews
5 Stars
807
4 Stars
153
3 Stars
41
2 Stars
20
1 Star
35
92%of customers recommend this product.
(
706 out of
767)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
5
Samsung range Great choice
on June 27, 2022
Posted by: Amateur cook
from SC
[This review was collected as part of a promotion.] We’re very pleased with Samsung range specifically the oven temp. Cross checked with several temperature gauges including one industrial and pleased that oven set point temp is exact. Haven’t used all the oven features air fry, broil or WiFi yet. Waiting fir cooler weather. Only dislike is touchpad doesn’t have backlight.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A fantastic Electric Range!
on June 27, 2022
Posted by: Benjamin B
from Spanaway, WA
[This review was collected as part of a promotion.] This is a great electric range, with tons of features including an air fryer. Connects to your smartphone and assistant. The top glass is easy to clean and looks great!
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So many more features compared to my old range!
on June 27, 2022
Posted by: Sven
from Colorado
[This review was collected as part of a promotion.] I bought this range a few months ago and have been very pleased with all the features it came with. I would recommend it to anyone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features!
on June 27, 2022
Posted by: HockeyRef
from Fort Myers FL
[This review was collected as part of a promotion.] Bought 3 months ago and does a great job as an oven or air fryer.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
hoping for better
on June 27, 2022
Posted by: tikka
from billings mt
[This review was collected as part of a promotion.] we bought this 3 months back. had to order a manual and a quick fry try. the bottom storage drawer is too small. top range heats very fast.
Features
5
Performance
3
Design
3
Value
3
Response from Samsung USBy ROSSINI, Customer Care, July 20, 2022
Hello tikka,
Thank you for sharing your experience with us about your Samsung Range. We apologize for experiencing multiple issues, especially top range heats very fast. Please know that we value your feedback, and we will continuously work on improving the quality of the products we offer.
To help you with this, I am providing these links to guide you on the issue.
Cooktop temperature issues: Cooking elements are too hot.
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Unable to increase or decrease the heat on the cooktop:
https://www.samsung.com/us/support/troubleshooting/TSG01211106/
Product Manual:
https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
For Samsung parts
https://www.samsungparts.com/Default.aspx
In case of repair or replacement, you may check the warranty coverage.
https://www.samsung.com/us/support/service/warranty/NE63A6511SS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144714871
Thank you for choosing Samsung. Have a great day.
^^Ross
Thank you for sharing your experience with us about your Samsung Range. We apologize for experiencing multiple issues, especially top range heats very fast. Please know that we value your feedback, and we will continuously work on improving the quality of the products we offer.
To help you with this, I am providing these links to guide you on the issue.
Cooktop temperature issues: Cooking elements are too hot.
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Unable to increase or decrease the heat on the cooktop:
https://www.samsung.com/us/support/troubleshooting/TSG01211106/
Product Manual:
https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
For Samsung parts
https://www.samsungparts.com/Default.aspx
In case of repair or replacement, you may check the warranty coverage.
https://www.samsung.com/us/support/service/warranty/NE63A6511SS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144714871
Thank you for choosing Samsung. Have a great day.
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
4
Great range and oven
on June 27, 2022
Posted by: Stonet49
from Whitney, Texas
[This review was collected as part of a promotion.] Like the air fryer setting and dehydration features as well as the convection settings
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung Smart Oven
on June 27, 2022
Posted by: Scott
from Indiana
[This review was collected as part of a promotion.] Great oven. Love being able to preheat from anywhere. Nice looking. Control panel a little touchy. The air fry option is amazing.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Good, not great
on June 27, 2022
Posted by: Dtsjls
from Kingston PA
[This review was collected as part of a promotion.] Everything works well, oven, stove, air fryer, etc. One thing that does irk me is the "fast boil". Yeah, ummm no, all it is is an expansion of the element to fit a larger pot. Overall good ranged but tough cleaning the buttons since they are so sensitive and turn things on.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US