Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.6
(1,011 Reviews)
Rating breakdown 1,011 reviews
5 Stars
772
4 Stars
150
3 Stars
38
2 Stars
18
1 Star
33
92%of customers recommend this product.
(
675 out of
732)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
3
Samsung Range with air fryer
on June 27, 2022
Posted by: Kentucky girl
from Venice Florida
[This review was collected as part of a promotion.] The reason I purchased the range was for the air fryer and convection oven features. Also the warming burner. Would love to use the air fryer but it didn’t come with the basket. Hopefully it will come next week, I bought the range in February
No, I would not recommend this to a friend.
Performance
4
Design
3
Value
5
Response from Samsung USBy ROSSINI, Customer Care, July 20, 2022
Dear Samsung Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers. To better assist you with this issue, don't hesitate to contact the Samsung customer service department at Customer Care: P. (888) 237-8289, H.24 Hours a Day can answer your question or transfer you to your local store to answer your specific concern.
Reference number:
1144715048
^ ^Ross
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers. To better assist you with this issue, don't hesitate to contact the Samsung customer service department at Customer Care: P. (888) 237-8289, H.24 Hours a Day can answer your question or transfer you to your local store to answer your specific concern.
Reference number:
1144715048
^ ^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung range Great choice
on June 27, 2022
Posted by: Amateur cook
from SC
[This review was collected as part of a promotion.] We’re very pleased with Samsung range specifically the oven temp. Cross checked with several temperature gauges including one industrial and pleased that oven set point temp is exact. Haven’t used all the oven features air fry, broil or WiFi yet. Waiting fir cooler weather. Only dislike is touchpad doesn’t have backlight.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A fantastic Electric Range!
on June 27, 2022
Posted by: Benjamin B
from Spanaway, WA
[This review was collected as part of a promotion.] This is a great electric range, with tons of features including an air fryer. Connects to your smartphone and assistant. The top glass is easy to clean and looks great!
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So many more features compared to my old range!
on June 27, 2022
Posted by: Sven
from Colorado
[This review was collected as part of a promotion.] I bought this range a few months ago and have been very pleased with all the features it came with. I would recommend it to anyone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features!
on June 27, 2022
Posted by: HockeyRef
from Fort Myers FL
[This review was collected as part of a promotion.] Bought 3 months ago and does a great job as an oven or air fryer.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
hoping for better
on June 27, 2022
Posted by: tikka
from billings mt
[This review was collected as part of a promotion.] we bought this 3 months back. had to order a manual and a quick fry try. the bottom storage drawer is too small. top range heats very fast.
Features
5
Performance
3
Design
3
Value
3
Response from Samsung USBy ROSSINI, Customer Care, July 20, 2022
Hello tikka,
Thank you for sharing your experience with us about your Samsung Range. We apologize for experiencing multiple issues, especially top range heats very fast. Please know that we value your feedback, and we will continuously work on improving the quality of the products we offer.
To help you with this, I am providing these links to guide you on the issue.
Cooktop temperature issues: Cooking elements are too hot.
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Unable to increase or decrease the heat on the cooktop:
https://www.samsung.com/us/support/troubleshooting/TSG01211106/
Product Manual:
https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
For Samsung parts
https://www.samsungparts.com/Default.aspx
In case of repair or replacement, you may check the warranty coverage.
https://www.samsung.com/us/support/service/warranty/NE63A6511SS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144714871
Thank you for choosing Samsung. Have a great day.
^^Ross
Thank you for sharing your experience with us about your Samsung Range. We apologize for experiencing multiple issues, especially top range heats very fast. Please know that we value your feedback, and we will continuously work on improving the quality of the products we offer.
To help you with this, I am providing these links to guide you on the issue.
Cooktop temperature issues: Cooking elements are too hot.
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Unable to increase or decrease the heat on the cooktop:
https://www.samsung.com/us/support/troubleshooting/TSG01211106/
Product Manual:
https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
For Samsung parts
https://www.samsungparts.com/Default.aspx
In case of repair or replacement, you may check the warranty coverage.
https://www.samsung.com/us/support/service/warranty/NE63A6511SS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144714871
Thank you for choosing Samsung. Have a great day.
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
4
Great range and oven
on June 27, 2022
Posted by: Stonet49
from Whitney, Texas
[This review was collected as part of a promotion.] Like the air fryer setting and dehydration features as well as the convection settings
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung Smart Oven
on June 27, 2022
Posted by: Scott
from Indiana
[This review was collected as part of a promotion.] Great oven. Love being able to preheat from anywhere. Nice looking. Control panel a little touchy. The air fry option is amazing.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US