Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,157 Reviews)
Rating breakdown 2,157 reviews
5 Stars
1,602
4 Stars
333
3 Stars
75
2 Stars
45
1 Star
102
91%of customers recommend this product.
(
1,436 out of
1,581)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
1
Just terrible , did not expect from SAMSUNG
on July 12, 2025
Posted by: jaysal
for The past decade and half , i was one the most loyal Samsung customer , from several top of line cell phone , four or five TVs , a mediocre refrigerator * that is so badly insulated that all the ice in the ice maker stick together and hard to dispense , and finally the very worst of ELECTRIC RANGE , that i ever owned, I’m seventy five years old. A simple 8.5” pot of water gives you a heart attack to boil !!!!! You put the pot on the element and turn the knob to the high HOT position , the element turns red and just few seconds later turns off and on and off and on and off and on and off and on till you heart gave up and you drop dead , the most ridiculous set up ever , not only water but everything else that you try to cook,the top glass in not of premium quality , is very thin and scratches easily, unfortunately i bought this bad item Jan of last years , my 15 years old Range was a 1000 percent better than this new waste of money .
Complained numerous times to no result , I AM NOT SAMSUNG loyal customer no more .
Complained numerous times to no result , I AM NOT SAMSUNG loyal customer no more .
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, July 14, 2025
Hi Jaysal,
We want to ensure you have the best experience with your range. Let us assist you with this.
The temperature increases gradually as the heating element cycles on and off to maintain the setting. It retains enough heat during the off periods for consistent heating. Radiant elements have a limiter that allows them to cycle, even on high, to prevent damage to the ceramic cooktop. This cycling is normal, especially if the cookware is too small or has an uneven bottom.
We recommend checking pages 22 and 24 of the user manual for tips on proper usage and the right types of cookware for your cooktop.
User manual
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
We'd love to speak with you to provide more assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1149980494) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
We want to ensure you have the best experience with your range. Let us assist you with this.
The temperature increases gradually as the heating element cycles on and off to maintain the setting. It retains enough heat during the off periods for consistent heating. Radiant elements have a limiter that allows them to cycle, even on high, to prevent damage to the ceramic cooktop. This cycling is normal, especially if the cookware is too small or has an uneven bottom.
We recommend checking pages 22 and 24 of the user manual for tips on proper usage and the right types of cookware for your cooktop.
User manual
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
We'd love to speak with you to provide more assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1149980494) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
5
Great stove with lots of features!
on July 9, 2025
Posted by: Texasredeye
[This review was collected as part of a promotion.] Have not used all the functions yet but what I've used worked perfectly. I am still going to have to learn how to best utilize the convectionoven and the air fryer.
Written by a customer while visiting Samsung US
Customer Rating
5
Best range for the best price
on July 9, 2025
Posted by: Meggles
from Melbourne FL
[This review was collected as part of a promotion.] The best range I have ever owned. Beautiful looking, like a chefs range- works great, love the work-fi capabilities.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Range is a great addition to my kitchen
on July 9, 2025
Posted by: Stormed42
from Charleston,I’ll
[This review was collected as part of a promotion.] This range is great. I immediately noticed it does not heat up my kitchen like my old one did. It does Not take long to preheat the oven. I am able to prepare meals a lot quicker. It looks great in my kitchen. I love the looks
Features
5
Performance
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Exceptional stove with great capacity
on July 9, 2025
Posted by: Jared
[This review was collected as part of a promotion.] Overall great smart freestanding gas range. Great burners all around for your cooking and baking needs. The dual feature of the gas stove and air fry capabilities is enhanced by the great capacity of 6.0 cu. ft.. The self cleaning feature is a plus to the gas range. It is an addition to my Samsung smart things app.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
As advertised
on July 2, 2025
Posted by: Jonny
from Syracuse , NY
[This review was collected as part of a promotion.] The cooking range heats up fast. The oven is reasonably fast and maintains temperature. The app is helpful and lets you know when the oven is ready. It works as advertised.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Buy warranty!
on June 30, 2025
Posted by: Gotgas11
from Charlotte, Nc
Only had the stove for 3 years and it’s already throwing a code. The control board is out, which is causing the oven to be non-operable.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
1
Response from Samsung USBy SEA Care, July 1, 2025
Greetings,
We understand the importance of a working range in your home. Let's get this taken care of.
Please refer to the resources below to rectify your concerns with your range. Please click the link and the hyperlinks for tips.
Samsung range or wall oven error codes (Please choose the error code that you are seeing in your unit):
https://www.samsung.com/us/support/troubleshoot/TSG10003529/
Self-Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven:
https://www.samsung.com/us/support/troubleshoot/TSG10002418/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number 1149804769 to help our team locate your information when you message us.
Have a great day.
-John
We understand the importance of a working range in your home. Let's get this taken care of.
Please refer to the resources below to rectify your concerns with your range. Please click the link and the hyperlinks for tips.
Samsung range or wall oven error codes (Please choose the error code that you are seeing in your unit):
https://www.samsung.com/us/support/troubleshoot/TSG10003529/
Self-Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven:
https://www.samsung.com/us/support/troubleshoot/TSG10002418/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number 1149804769 to help our team locate your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
2
Minor defects_ Check between Top side and oven
on June 30, 2025
Posted by: Ilhak
from Lagrange, GA
There are some minor defects. It's been two days since I purchased it.
So, I'm not sure if there are any other performance issues.
There is a gap between the top and the oven, and there is a bolt hole in the middle that is not fastened.
I reported it to the service chat, but since I did not choose the option to have it installed by a professional ($25), they told me to call an installer.
However, the installation is just connecting the power cord and plugging it into an outlet.
So, I'm not sure if there are any other performance issues.
There is a gap between the top and the oven, and there is a bolt hole in the middle that is not fastened.
I reported it to the service chat, but since I did not choose the option to have it installed by a professional ($25), they told me to call an installer.
However, the installation is just connecting the power cord and plugging it into an outlet.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
3
Value
2
Response from Samsung USBy SEA Care, July 1, 2025
We understand your worries about the minor defects you're seeing in your new range, Ilhak.
You can contact our Support Team via the link below to speak with a live representative and receive additional assistance with your unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with the reference number (1149804212) to help our team locate your information when you message us.
Have a great day.
-John
You can contact our Support Team via the link below to speak with a live representative and receive additional assistance with your unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with the reference number (1149804212) to help our team locate your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US