Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.6
(1,055 Reviews)
Rating breakdown 1,055 reviews
5 Stars
806
4 Stars
153
3 Stars
41
2 Stars
20
1 Star
35
92%of customers recommend this product.
(
706 out of
767)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
4
well built
on May 3, 2022
Posted by: cooker
from billings
[This review was collected as part of a promotion.] Looks great. The oven could be smaller to have more drawer space on the stove bottom. Would be nice to have a full stove manual, rather then going to the internet to look up instructions.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
We love our new Samsung!
on May 13, 2022
Posted by: Condo
from Rocky Mount
[This review was collected as part of a promotion.] Bought this 2 weeks ago and we love it! Very easy to operate!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy cooking!
on May 15, 2022
Posted by: Gator
from North Carolina
[This review was collected as part of a promotion.] I love the easy programming. Cooks thoroughly, evenly and quickly using the oven. Cooktop heats quickly. Easy to clean. What's not to love?
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great product
on May 16, 2022
Posted by: Fredy
from Houston tx
[This review was collected as part of a promotion.] I bought a range and I love it very good price and quality
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Good Look & Quality
on May 20, 2022
Posted by: wahlgrea
from Iowa
[This review was collected as part of a promotion.] Looks very nice and sleek. Seems to be good quality. Haven't got to use a lot yet, just received this week.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Air
on May 27, 2022
Posted by: CEDSR
from Olympia, WA
[This review was collected as part of a promotion.] I bought this range about month ago. The airfryer leaves grease everywhere. So Everytime I use it I have to wipe it down and put on the self cleaner. This only happens when I use the airfryer
I would recommend this to a friend!
Features
4
Performance
5
Design
3
Value
5
Response from Samsung USBy Angelica, Samsung Care, June 7, 2022
Hello CEDSR,
Thank you for reaching out. We appreciate you letting us know that the air fryer on your Samsung range leaves grease everywhere. We apologize for the inconvenience this has caused you, especially since you have to wipe it down every time you use it. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
As per checking, to keep the Air fry tray clean, remove them from the cavity, and soak them in lukewarm soapy water. Then, scour the soil of the Air fry tray using a plastic scouring pad.
The air fry tray is dishwasher-safe.
Do not leave the air fry tray in the oven during the self-cleaning cycle. The extreme heat generated in this cycle can permanently peel off the air fry coating. Its color will turn slightly blue, and the finish will be dull.
You may also check pages 44-53 of the user manual to learn more about maintaining and cleaning your Samsung range for reference.
https://downloadcenter.samsung.com/content/UM/202112/20211214153925301/NE63A6711_AA-01_EN-MES-CFR_210901.pdf
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144575346
-Angelica
Thank you for reaching out. We appreciate you letting us know that the air fryer on your Samsung range leaves grease everywhere. We apologize for the inconvenience this has caused you, especially since you have to wipe it down every time you use it. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
As per checking, to keep the Air fry tray clean, remove them from the cavity, and soak them in lukewarm soapy water. Then, scour the soil of the Air fry tray using a plastic scouring pad.
The air fry tray is dishwasher-safe.
Do not leave the air fry tray in the oven during the self-cleaning cycle. The extreme heat generated in this cycle can permanently peel off the air fry coating. Its color will turn slightly blue, and the finish will be dull.
You may also check pages 44-53 of the user manual to learn more about maintaining and cleaning your Samsung range for reference.
https://downloadcenter.samsung.com/content/UM/202112/20211214153925301/NE63A6711_AA-01_EN-MES-CFR_210901.pdf
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144575346
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Great range
on June 1, 2022
Posted by: Summer Delite
from Kemp, Texas
[This review was collected as part of a promotion.] I brought the wifi oven range. This range has all the nessary features for any baker. It haa the capability to air fry,, convection bake, roast, nake, dehydrate, and bread proof. Those of us who bake their own breads know how important this feature is. It also has a self clean snd steam clean. I have already used the steam clean feature. Just pour a cup of water press the steam clean button and it automatically steam cleans the bottom of the oven. I'm totally in live with my new range.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed
on June 5, 2022
Posted by: FRei
from Texas
surface scratches easily. most of my pots don't fit the range burner sizes, too big or too small. when the dual burners are on, the heat extends outside the ring i want to use. if i use the two front burners at the same time and oil splatters it hits another hot surface. caused a permanent splatter that i cannot remove.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
2
Value
2
Response from Samsung USBy Angelica, Samsung Care, June 9, 2022
Hello FRei,
Thank you for reaching out. We appreciate you informing us that the surface scratch easily, and most of your pots don't fit the burner sizes on your Samsung range. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NE63A6511SS/AA
You may check pages 43-52 of the user manual to learn more about maintaining your appliance and page 26-27 for a guide on choosing proper cookware.
https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
I've also included a helpful link containing information about the best cookware on your Samsung cooktop.
https://www.samsung.com/us/support/answer/ANS00045483/
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144583264
-Angelica
Thank you for reaching out. We appreciate you informing us that the surface scratch easily, and most of your pots don't fit the burner sizes on your Samsung range. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NE63A6511SS/AA
You may check pages 43-52 of the user manual to learn more about maintaining your appliance and page 26-27 for a guide on choosing proper cookware.
https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
I've also included a helpful link containing information about the best cookware on your Samsung cooktop.
https://www.samsung.com/us/support/answer/ANS00045483/
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144583264
-Angelica
Written by a customer while visiting Samsung US