Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,094 Reviews)
Rating breakdown 2,094 reviews
5 Stars
1,564
4 Stars
327
3 Stars
70
2 Stars
40
1 Star
93
91%of customers recommend this product.
(
1,407 out of
1,541)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
5
Classy and Elegant
on August 26, 2021
Posted by: sgwill
Gender:Female
[This review was collected as part of a promotion.] I thought my previous range was just fine, but my husband convinced me to get this new one as we were updating some other items in our kitchen.
I was very impressed when it was installed. Very elegant looking but also very functional. I love the cooktop lines that help me decide which burner to use with different sized pans. The cooktop is also very easily cleaned if something spills.
I love having an option of "normal" baking or convention baking and that the oven adjusts the cooking time if I chose convection so I don't end up over cooking something.
The best part however is the air fryer. We have a normal sized air fryer and use it several times a week. With the air fryer in this range however, I can cook like 4 times the amount of food at the same time and it doesn't produce any smells in the house.
Overall, I am very impressed and love my new range!
Response from The InsidersBy Pat, Samsung Care, August 27, 2021
Thank you for sharing your experience with us. We're happy you chose Samsung. ^Pat
Written by a customer while visiting The Insiders
Customer Rating
1
Buyer beware!
on October 22, 2023
Posted by: Experienced Cook
I've been preparing meals daily for over 30 years, and this is absolutely the worst range I've ever used. Constant work to keep the cook top clean. Temperature settings on the 3-in-1 burner are nearly impossible to regulate. I thought it may be just a learning curve on my part, but it continues to disappoint after close to a year of trial and error. Middle burner set on Lo will boil soup! So much for setting on Lo to simmer. Oven features like air fry are nice but be prepared to do a major cleaning of the entire oven afterwards. High upkeep with below average results.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, October 25, 2023
Hi there,
It must be hard on your part to cook with the range. Let us help you effectively use and clean the unit.
Here are links to help you clean the oven and the cooktop. Please watch the full video, read each section, follow the steps, and click the hyperlinks for further assistance.
How to clean your Samsung oven.
https://www.samsung.com/us/support/answer/ANS00049011/
Clean and care for your Samsung electric cooktop.
https://www.samsung.com/us/support/answer/ANS00060833/
Also, here is a link to help you with the cooktop temperature. Please read each section, follow the steps that best describe your cooktop experience, and click the hyperlinks for further help.
Samsung electric and induction cooktop temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146447560 to help our team pull up your information.
Have a great day.
^Aloe
It must be hard on your part to cook with the range. Let us help you effectively use and clean the unit.
Here are links to help you clean the oven and the cooktop. Please watch the full video, read each section, follow the steps, and click the hyperlinks for further assistance.
How to clean your Samsung oven.
https://www.samsung.com/us/support/answer/ANS00049011/
Clean and care for your Samsung electric cooktop.
https://www.samsung.com/us/support/answer/ANS00060833/
Also, here is a link to help you with the cooktop temperature. Please read each section, follow the steps that best describe your cooktop experience, and click the hyperlinks for further help.
Samsung electric and induction cooktop temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146447560 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
1
POOR PROCCESS OF REGISTERING
on June 2, 2024
Posted by: IMPOSSIBLE TO FIND HELP
PRODUCT IS FINE BUYING ONLINE AND TRYING TO REGISTER IT FOR WARRENTY IS A HORROR.
BY THE WAY THE TWO YEAR PLUS IS REALLY ONLY ONE YEAR.
Response from Samsung USBy Samsung Care, June 3, 2024
Hello,
We're glad the product is fine.
Should you need support registering the unit for warranty, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
We're glad the product is fine.
Should you need support registering the unit for warranty, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Poor quality
on May 14, 2025
Posted by: Kkleman
from Bristol Maine
This oven is awful. I've had it for only two years and the ignitor needed to be replaced a few months ago, no the gas input valve is leaking and will cost more than the oven is worth to fix. I purchased the bronze colored version, which started wearing off within the first month of ownership. Just really terrible all around and would never buy Samsung again.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Samsung Care, May 15, 2025
Hi Kkleman,
That sounds incredibly frustrating, especially when you expect a major appliance to last for years and it lets you down so quickly. We would love to see your range working again.
Over time, regular use can lead to wear on certain components, and eventually, some parts may need to be replaced. In cases like this, having an authorized technician perform the repair ensures that everything is handled safely and correctly, helping to restore the appliance to proper working condition.
If you prefer to obtain the replacement part independently, you are welcome to do so by visiting the website of our authorized distributor for genuine parts and accessories. Their site provides access to a wide range of components specifically designed for your appliance model, ensuring compatibility and quality. You can find the link to their website below.
Samsung Parts:
https://samsungparts.com/pages/supports
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149176680 to help our team pull up your information.
Leo
That sounds incredibly frustrating, especially when you expect a major appliance to last for years and it lets you down so quickly. We would love to see your range working again.
Over time, regular use can lead to wear on certain components, and eventually, some parts may need to be replaced. In cases like this, having an authorized technician perform the repair ensures that everything is handled safely and correctly, helping to restore the appliance to proper working condition.
If you prefer to obtain the replacement part independently, you are welcome to do so by visiting the website of our authorized distributor for genuine parts and accessories. Their site provides access to a wide range of components specifically designed for your appliance model, ensuring compatibility and quality. You can find the link to their website below.
Samsung Parts:
https://samsungparts.com/pages/supports
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149176680 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Just terrible , did not expect from SAMSUNG
on July 12, 2025
Posted by: jaysal
for The past decade and half , i was one the most loyal Samsung customer , from several top of line cell phone , four or five TVs , a mediocre refrigerator * that is so badly insulated that all the ice in the ice maker stick together and hard to dispense , and finally the very worst of ELECTRIC RANGE , that i ever owned, I’m seventy five years old. A simple 8.5” pot of water gives you a heart attack to boil !!!!! You put the pot on the element and turn the knob to the high HOT position , the element turns red and just few seconds later turns off and on and off and on and off and on and off and on till you heart gave up and you drop dead , the most ridiculous set up ever , not only water but everything else that you try to cook,the top glass in not of premium quality , is very thin and scratches easily, unfortunately i bought this bad item Jan of last years , my 15 years old Range was a 1000 percent better than this new waste of money .
Complained numerous times to no result , I AM NOT SAMSUNG loyal customer no more .
Complained numerous times to no result , I AM NOT SAMSUNG loyal customer no more .
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, July 14, 2025
Hi Jaysal,
We want to ensure you have the best experience with your range. Let us assist you with this.
The temperature increases gradually as the heating element cycles on and off to maintain the setting. It retains enough heat during the off periods for consistent heating. Radiant elements have a limiter that allows them to cycle, even on high, to prevent damage to the ceramic cooktop. This cycling is normal, especially if the cookware is too small or has an uneven bottom.
We recommend checking pages 22 and 24 of the user manual for tips on proper usage and the right types of cookware for your cooktop.
User manual
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
We'd love to speak with you to provide more assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1149980494) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
We want to ensure you have the best experience with your range. Let us assist you with this.
The temperature increases gradually as the heating element cycles on and off to maintain the setting. It retains enough heat during the off periods for consistent heating. Radiant elements have a limiter that allows them to cycle, even on high, to prevent damage to the ceramic cooktop. This cycling is normal, especially if the cookware is too small or has an uneven bottom.
We recommend checking pages 22 and 24 of the user manual for tips on proper usage and the right types of cookware for your cooktop.
User manual
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
We'd love to speak with you to provide more assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1149980494) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
5
This Oven Is Awesome - Especially The Air Fryer
on July 24, 2025
Posted by: Danny
from Long Beach, CA
[This review was collected as part of a promotion.] I love this oven, especially the Air Fryer component. I'm still in the learning phase because the instructions that came with the oven don't go into detail as explicitly as I would like. But, I cooked a whole chicken in the Air Fryer yesterday and it came out a beautiful golden brown, the skin was real crispy and the meat was so tender and juicy. I don't know why I've waited so long to get onboard with the Air Frying Generation!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Performance and Beautiful Design
on July 26, 2025
Posted by: JERA
from Bridgeport, connecticut
[This review was collected as part of a promotion.] Absolutely love this range! It looks beautiful in my kitchen and adds a modern touch. Heats up quickly, cooks evenly, and the smart features make everything easier and more convenient. Super easy to clean too. Very happy with this purchase!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Dangerous produce
on October 9, 2025
Posted by: jsint
[This review was collected as part of a promotion.] Right front burner states working normal then goes to highest setting and stays there. While frying bacon my pan caught fire and almost started a fire. This happened after the first few times I used it.
Response from Samsung USBy SEA Care, October 10, 2025
Jsint, your safety matters. Allow us to help.
Here is a guide to help you if your front burner stays on high even if you change it to low. Please follow the troubleshooting guide under, "Element stays hot after changing from Hi to Lo."
Samsung electric and induction cooktop temperature issues
https://www.samsung.com/us/support/troubleshoot/TSG10002324/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150985083) to help our team pull up your information.
Have a great day.
^Camille
Here is a guide to help you if your front burner stays on high even if you change it to low. Please follow the troubleshooting guide under, "Element stays hot after changing from Hi to Lo."
Samsung electric and induction cooktop temperature issues
https://www.samsung.com/us/support/troubleshoot/TSG10002324/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150985083) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US