Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,155 Reviews)
Rating breakdown 2,155 reviews
5 Stars
1,600
4 Stars
333
3 Stars
75
2 Stars
45
1 Star
102
91%of customers recommend this product.
(
1,434 out of
1,579)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
5
Great item
on September 15, 2025
Posted by: Gilbert
from Humble, TX
[This review was collected as part of a promotion.] I love my new range, it's not only beautiful but I love the features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on September 15, 2025
Posted by: Casinonana
[This review was collected as part of a promotion.] I love the air fryer and the convection oven. Love the way it looks in my kitchen.
Written by a customer while visiting Samsung US
Customer Rating
2
Not what I'd expect from Samsung
on September 14, 2025
Posted by: Tami
from Las Vegas, NV
If you want the stove top to continue looking nice, you can't cook on it because you can't clean it. I used a razor on all my old stoves to scrape up tough spills, but you can't even use a green scrubbie on this stove. I tried and now it's scratched. I've tried every chemical on the market, hoping to clean the cooktop that way, but the grease bubbles and scratches are now a permanent feature of the stove. Also, the oven igniter keeps going out.
No, I would not recommend this to a friend.
Response from Samsung USBy SEA Care, October 14, 2025
Tami, we understand your frustration about your range. Let us provide the details you need.
Here are tips on how to clean the cooktop. Please refer to pages 37-39, "Cooktop surface" of the manual link below.
User Manual
https://downloadcenter.samsung.com/content/UM/202502/20250214150059236/O_01._DG68-01339A-08_NX60A6511SS_AA_EN.pdf
Here is a guide to help you if your oven igniter keeps going out. Please choose "Oven ignites but keeps going out."
Flame issues on Samsung gas cooktop or range
https://www.samsung.com/us/support/troubleshooting/TSG01001946/#burner-does-not-ignite-and-other-ignition-issues
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151021425) to help our team pull up your information.
Have a great day.
^Camille
Here are tips on how to clean the cooktop. Please refer to pages 37-39, "Cooktop surface" of the manual link below.
User Manual
https://downloadcenter.samsung.com/content/UM/202502/20250214150059236/O_01._DG68-01339A-08_NX60A6511SS_AA_EN.pdf
Here is a guide to help you if your oven igniter keeps going out. Please choose "Oven ignites but keeps going out."
Flame issues on Samsung gas cooktop or range
https://www.samsung.com/us/support/troubleshooting/TSG01001946/#burner-does-not-ignite-and-other-ignition-issues
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151021425) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Incredible Product!
on September 13, 2025
Posted by: dilemah
from Fitchburg, WI
[This review was collected as part of a promotion.] Incredible product, with a ton of useful features! From air fry mode to simple baking, to being able to connect via your phone for an even more convenient cooking experience. Have been extremely happy with the product!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Cooktop
on September 8, 2025
Posted by: Terrie
from St. Louis
[This review was collected as part of a promotion.] Finger prints are very visible, I have not used the convection or the air fry settings yet. I wish the cooktop had some flakes of gray. I am construction cleaning it.
I would recommend this to a friend!
Features
4
Performance
3
Design
2
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Bad system
on September 7, 2025
Posted by: Badstove
Stove sucks. Air fryer doesn't work. Too hot or too cold. Takes forever to preheat
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, September 8, 2025
Greetings, We aim to ensure your range operates at its best. Let's get this taken care of. Please refer to the resources below to rectify your range's concerns. Click the links and hyperlinks for tips. The oven takes a long time to reach the set temperature: https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-takes-a-long-time-to-reach-set-temperature
To set the oven to air fry mode, turn to pages 33-34 of the range's manual and page 54 to see the possible cause and solution when the oven temperature is too hot or too cold: https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150649319, to help our team locate your information when you message us. Have a great day. -John
To set the oven to air fry mode, turn to pages 33-34 of the range's manual and page 54 to see the possible cause and solution when the oven temperature is too hot or too cold: https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150649319, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
1
Garbage
on September 4, 2025
Posted by: unhappy
from Nocona, Texas
[This review was collected as part of a promotion.] Owed for one month. The oven control and clock quit working. Called for repair and they came out and said that he didn't know what was wrong and he had to contact engineering. After two weeks of not hearing anything, I called back and was told that roaches knocked it out and that I had to pay for repairs. If their stove is knocked out by roaches after one month they it is shoddy workmanship.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy SEA Care, September 5, 2025
Hello there, We understand how you feel about the quality of the range not meeting your expectations. We want to speak with you directly to discuss your overall impressions of this experience, review available repair options, and address any other concerns you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150615541, to help our team locate your information when you message us. Have a great day. -John
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150615541, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
5
Thank you
on September 4, 2025
Posted by: Noturredheadmama
from New york
[This review was collected as part of a promotion.] This range is perfect. I just cooked bacon airfryer style and it took same time my portable airfryer and it was evenly cooked. Amazing. My husbands favorite part he will never have to fix the clock again as it connects with my phone.. love thank you samsung you deserve 5 star all the way.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US