Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,140 Reviews)
Rating breakdown 2,140 reviews
5 Stars
1,592
4 Stars
331
3 Stars
74
2 Stars
43
1 Star
100
91%of customers recommend this product.
(
1,432 out of
1,574)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
3
An "ok" stove
on November 18, 2025
Posted by: Tula
from Massachusetts
Purchased stove in 2018. The timer is obnoxious, a loud, awful song that luckily you can silence or either have a loud beep I think that hurts your ears, so we silenced them both and bought an external timer. This past year, the screen started flashing different stove settings- like "Broil" "Dehydrate" "Bake" with some dashes next to it, and it'd disappear after a minute or two. It would never turn on.... until last night. Last week a code came on "C-F2" and none of the buttons would work to make it turn on. Great. I did a deep clean, took off back part to expose circuit board and some of the components were slightly bent down, so I straightened them, and then took the ribbon wiring out of it's connection and re-connected it. It seemed to do the trick and I was able to use the oven in time to bake my mom's birthday cake. But the flashing intermittent randomness was back to normal. And then, last night- when the "Broil" came on by itself- the stove turned on, all on it's own! There was leftover cake from the first cake I had put in there so the cats wouldn't eat it- and it got burned. Luckily my daughter was home and on the phone with me and I had her switch the breaker to the off position! Need a new stove now. Seems like it's toast, and not in a good way. Loved the convection setting for baking, and the long burner in the middle for a griddle. Two pluses.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy SEA Care, November 19, 2025
Hi Tula,
We appreciate the time you took to let us know about your range concerns. Let us provide the details you need.
Here are simple steps on what we can do to prevent the control panel from turning on by itself. We recommend cleaning the panel and refer to page 35 (Maintenance - “Cleaning”) of the user manual for instructions.
User manual:
https://downloadcenter.samsung.com/content/UM/202502/20250214150059236/O_01._DG68-01339A-08_NX60A6511SS_AA_EN.pdf
Should you have other query, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151359983) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
We appreciate the time you took to let us know about your range concerns. Let us provide the details you need.
Here are simple steps on what we can do to prevent the control panel from turning on by itself. We recommend cleaning the panel and refer to page 35 (Maintenance - “Cleaning”) of the user manual for instructions.
User manual:
https://downloadcenter.samsung.com/content/UM/202502/20250214150059236/O_01._DG68-01339A-08_NX60A6511SS_AA_EN.pdf
Should you have other query, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151359983) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
5
Works Great
on December 6, 2025
Posted by: Dalton
Have had one for a few years. Cooks great and we’ve had no issues!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nest range ever
on December 7, 2025
Posted by: Redhead fred
from Arizona
[This review was collected as part of a promotion.] This is a great range. Easy to use, looks beautiful! Love the air fryer! The size of the oven area is huge! Didn’t think we would use the connectivity for wi-fu but we do use it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on December 13, 2025
Posted by: Tisha
[This review was collected as part of a promotion.] Am happy with the repair. Nice stove with good features
Written by a customer while visiting Samsung US
Customer Rating
3
Bad expectations
on December 14, 2025
Posted by: Natacha
[This review was collected as part of a promotion.] Experiencing too many issues with samsung brand appliances . Samsung appliances need to be recalled.I am being charge too much money to have my gas range fixed due to manufacturer fault.
Response from Samsung USBy Samsung Care, December 16, 2025
Hi Natacha,
We understand how frustrating it can be when an appliance doesn’t perform as expected, especially when it affects your home and daily routine. If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1151600005 to help our team pull up your information.
Leo
We understand how frustrating it can be when an appliance doesn’t perform as expected, especially when it affects your home and daily routine. If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1151600005 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Love, love this stove!
on December 15, 2025
Posted by: Older user
from Orlando, FL
[This review was collected as part of a promotion.] I LOVE the new stove. Much more room inside the oven, more levels to put the food in. The burners are so nice at every level and I love cooking in and on it. The technology is too much for my 70 years, but I don’t have to use all the features and I do look forward to trying convection and air fry. The time cook is Soooo convenient. If you are not yet using it I would say you should definitely try it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great oven
on December 16, 2025
Posted by: Otis
from Chicago
[This review was collected as part of a promotion.] Samsung always a hit with ovens. Definitely got the whole kitchen samsung
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it all
on December 18, 2025
Posted by: Dakota
from Newport Ar
[This review was collected as part of a promotion.] We absolutely love our new stove, the wife does a lot of baking and it’s perfect for her.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US