Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,094 Reviews)
Rating breakdown 2,094 reviews
5 Stars
1,564
4 Stars
327
3 Stars
70
2 Stars
40
1 Star
93
91%of customers recommend this product.
(
1,407 out of
1,541)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
5
Samsung airfryer stove
on November 3, 2025
Posted by: Jackie
from Bucyrus Missouri
[This review was collected as part of a promotion.] I love my samsung airfryer stove it is perfect in every way the technology and the way it connects to my phone to alert me when on is awesome.It cookes everything evenly and takes less time to cook most things
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
An "ok" stove
on November 18, 2025
Posted by: Tula
from Massachusetts
Purchased stove in 2018. The timer is obnoxious, a loud, awful song that luckily you can silence or either have a loud beep I think that hurts your ears, so we silenced them both and bought an external timer. This past year, the screen started flashing different stove settings- like "Broil" "Dehydrate" "Bake" with some dashes next to it, and it'd disappear after a minute or two. It would never turn on.... until last night. Last week a code came on "C-F2" and none of the buttons would work to make it turn on. Great. I did a deep clean, took off back part to expose circuit board and some of the components were slightly bent down, so I straightened them, and then took the ribbon wiring out of it's connection and re-connected it. It seemed to do the trick and I was able to use the oven in time to bake my mom's birthday cake. But the flashing intermittent randomness was back to normal. And then, last night- when the "Broil" came on by itself- the stove turned on, all on it's own! There was leftover cake from the first cake I had put in there so the cats wouldn't eat it- and it got burned. Luckily my daughter was home and on the phone with me and I had her switch the breaker to the off position! Need a new stove now. Seems like it's toast, and not in a good way. Loved the convection setting for baking, and the long burner in the middle for a griddle. Two pluses.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy SEA Care, November 19, 2025
Hi Tula,
We appreciate the time you took to let us know about your range concerns. Let us provide the details you need.
Here are simple steps on what we can do to prevent the control panel from turning on by itself. We recommend cleaning the panel and refer to page 35 (Maintenance - “Cleaning”) of the user manual for instructions.
User manual:
https://downloadcenter.samsung.com/content/UM/202502/20250214150059236/O_01._DG68-01339A-08_NX60A6511SS_AA_EN.pdf
Should you have other query, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151359983) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
We appreciate the time you took to let us know about your range concerns. Let us provide the details you need.
Here are simple steps on what we can do to prevent the control panel from turning on by itself. We recommend cleaning the panel and refer to page 35 (Maintenance - “Cleaning”) of the user manual for instructions.
User manual:
https://downloadcenter.samsung.com/content/UM/202502/20250214150059236/O_01._DG68-01339A-08_NX60A6511SS_AA_EN.pdf
Should you have other query, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151359983) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
1
Awful smart controls, but it works as a range
on November 22, 2025
Posted by: Anonymous
from Texas
First, this range does a very good job cooking/baking. The oven functions work well, with the convection settings saving time and producing good results. The air fry setting is not remarkable in my experience, and despite the info indicating preheating is not required to air fry, food is not done in the cooking times given if starting from cold. The stove top is arranged well, but the burner grates are to open for my taste. When the stove is not in use, we occasionally use our stove as an extra counter space, especially to hold warn items. Many items cannot rest evenly or securely due to the design of the grates. If you plan to use the griddle, which cooks well and is non-stick, plan extra time to clean the splatter on the stove top.
Where this range is almost a complete failure is on the smart features. I had it connected to wifi, after many failed attempts, only to have it disconnect after a brief power outage. Multiple attempts to reconnect it failed, using 2 Android tablets. At this point, I guess I will give up on that. One of the features I liked about the Smart Things app was the ability to turn off the sound easily with a simple on/off button. (It's hard to remember how to do this from the range's panel!) Now, I guess I will just leave the sound off.
That brings be to the last of the features I dislike, all the convenience features, like the illuminated panel and sounds are extremely overdone. The light is so bright that I can read by it in the next room in middle of the night! The sounds can be heard form outside our house. This is why I often was turning them off via the app, but now will leave the sound permanently. I wish there were a way to control the brightness and volume, but there doesn't seem to be be. As far as smart appliances go, this is the dumbest one design-wise I have ever seen. I would absolutely not buy this range again, especially as you pay extra for features that don't work or are annoying.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
1
Value
1
Response from Samsung USBy SEA Care, November 24, 2025
Hi there,
We appreciate the time you took to let us know about your range concerns. Let us extend our help by providing the details you need.
Here is a link to help you connect your range to SmartThings and how you can use it. Please note that there are hyperlinks you can click, which will give you additional information.
Connect and use your Samsung range with SmartThings:
https://www.samsung.com/us/support/answer/ANS10002317/
We want to speak to you directly to provide support and see what options we can offer to help you regarding your other concern with the range. Feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151404109) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
We appreciate the time you took to let us know about your range concerns. Let us extend our help by providing the details you need.
Here is a link to help you connect your range to SmartThings and how you can use it. Please note that there are hyperlinks you can click, which will give you additional information.
Connect and use your Samsung range with SmartThings:
https://www.samsung.com/us/support/answer/ANS10002317/
We want to speak to you directly to provide support and see what options we can offer to help you regarding your other concern with the range. Feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151404109) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
2
Crappy features
on December 3, 2025
Posted by: Nothappy
from Noneya
This dumb range has an auto “on” feature which cannot be disabled. This thing drives me crazy, every single time you open the oven door when it is not on, it prompts it to start heating. It sits there taunting you.
Also the cooktop timer is hidden in settings, nothing smart about this thing.
Worst range we’ve ever had, they concentrate on AI way too much, just make a working oven that doesn’t try to predict your next move. Make things simpler. We are literally going to return this and just go with another brand. It was a terrible decision to go with Samsung, the fridge sucks too. Returning a few Samsung appliances.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
2
Response from Samsung USBy Samsung Care, December 4, 2025
Greetings!
We completely understand your frustration and can feel how disruptive this experience has been for your daily routine. We would love to speak with you directly to gather more information about your experience and determine the steps that can be taken to assist with your home appliances.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1151494752 to help our team pull up your information.
Leo
We completely understand your frustration and can feel how disruptive this experience has been for your daily routine. We would love to speak with you directly to gather more information about your experience and determine the steps that can be taken to assist with your home appliances.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1151494752 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Works Great
on December 6, 2025
Posted by: Dalton
Have had one for a few years. Cooks great and we’ve had no issues!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nest range ever
on December 7, 2025
Posted by: Redhead fred
from Arizona
[This review was collected as part of a promotion.] This is a great range. Easy to use, looks beautiful! Love the air fryer! The size of the oven area is huge! Didn’t think we would use the connectivity for wi-fu but we do use it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US