Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,152 Reviews)
Rating breakdown 2,152 reviews
5 Stars
1,597
4 Stars
333
3 Stars
75
2 Stars
45
1 Star
102
91%of customers recommend this product.
(
1,432 out of
1,577)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
3
It's a Samsung.
on November 22, 2024
Posted by: J n N T
Have no complaints so far but haven't used it much. However being "smart", it doesn't track energy usage like my other Samsung products. The fridge does, microwave does, our 85"TV does, my washer does. However my gas dryer does not either.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy Ricardo, Samsung Care, November 25, 2024
Hi There,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
4
Lots of features and looks good
on November 22, 2024
Posted by: Geno
from Lampasas Tx
[This review was collected as part of a promotion.] This range came with my new home and so far it’s been a very good, I have not used many of its features but plan on doing so soon. It cooks evenly and quickly if needed.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Good range
on November 22, 2024
Posted by: Ale1993
from Iowa
[This review was collected as part of a promotion.] Great product. Handles could be more sturdy but overall it does the job well.
Features
5
Performance
5
Design
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on November 23, 2024
Posted by: Gman1971
from Atlanta
[This review was collected as part of a promotion.] We purchased this about a month ago and love it. The features are great. One of the best I have had.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Roomy and great!❤️
on November 23, 2024
Posted by: Momma Luv
from Hanford, Ca
[This review was collected as part of a promotion.] Love it . The oven is big. The cook top is very roomy as well and the different sizes for cooking is great. The drawer on bottom is great to put certain things in it.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great.
on November 23, 2024
Posted by: Lolita
from Wichita Falls Texas
[This review was collected as part of a promotion.] So far so good. We haven’t had had it long enough yet to give a full assessment. I am slowly learning how to use the Air Fryer and I think I will like it. I baked some cookies and they came out fabulous in the lowest cooking time recommended.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Evenly cooks
on December 2, 2024
Posted by: Mkoum
[This review was collected as part of a promotion.] I bought this about 6 months ago. Great stove cooks evenly
Written by a customer while visiting Samsung US
Customer Rating
3
cooks well.
on December 4, 2024
Posted by: AnnaP
from Texas
[This review was collected as part of a promotion.] I bought this stove about a month ago. I expected it to be very similiar to my previous Samsung range, but the controls are confusing and there was NO manual to accompany the stove for instructions. The very small booklet that came with the stove suggested going to the Samsung web site and "printing" out the manual. It should have come with the stove as I have no way to print it. Overall, not as pleased with this samsung as I was my previous one.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
4
Value
4
Response from Samsung USBy Samsung Care, December 4, 2024
Hi Anna P,
It sounds really frustrating to have purchased a new stove expecting a seamless experience, only to face confusion with the controls and the lack of a physical manual. We are here to help and provide context.
There are several reasons why companies like us Samsung (and many others) no longer include a physical or hard-copy user manual with their appliances:
1. Environmental Concerns: Printing and packaging physical manuals require paper, ink, and other resources that contribute to waste.
2. Easier Updates: Digital manuals can be updated easily, ensuring that the most current information is always available. This is especially helpful when there are new features, or troubleshooting tips that need to be shared quickly.
3. No Obsolescence: Printed manuals can become outdated or lost over time, while digital versions can be continually updated without worrying about old, printed versions in circulation.
4. Consumer Preferences: Many users prefer digital access to manuals because they can quickly search for specific topics, save the manuals for later reference, and even access them on their smartphones or computers.
While some might miss the physical copy, the majority find digital versions to be just as useful, if not more so. You need not print the copy, you can save a digital copy to your handheld device or computer. I have shared this model's user manual link below for your reference.
https://downloadcenter.samsung.com/content/UM/202407/20240724131335393/01._IB_FULL_NE5000A_NE63A6511_AA_EN.pdf
Should you need more assistance with your range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147826806 to help our team pull up your information.
Leo
It sounds really frustrating to have purchased a new stove expecting a seamless experience, only to face confusion with the controls and the lack of a physical manual. We are here to help and provide context.
There are several reasons why companies like us Samsung (and many others) no longer include a physical or hard-copy user manual with their appliances:
1. Environmental Concerns: Printing and packaging physical manuals require paper, ink, and other resources that contribute to waste.
2. Easier Updates: Digital manuals can be updated easily, ensuring that the most current information is always available. This is especially helpful when there are new features, or troubleshooting tips that need to be shared quickly.
3. No Obsolescence: Printed manuals can become outdated or lost over time, while digital versions can be continually updated without worrying about old, printed versions in circulation.
4. Consumer Preferences: Many users prefer digital access to manuals because they can quickly search for specific topics, save the manuals for later reference, and even access them on their smartphones or computers.
While some might miss the physical copy, the majority find digital versions to be just as useful, if not more so. You need not print the copy, you can save a digital copy to your handheld device or computer. I have shared this model's user manual link below for your reference.
https://downloadcenter.samsung.com/content/UM/202407/20240724131335393/01._IB_FULL_NE5000A_NE63A6511_AA_EN.pdf
Should you need more assistance with your range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147826806 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US