Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
1
Worked well until it didn’t
on September 16, 2025
Posted by: Cameron
from New Bedford, MA
Purchased on 11/26/2023. The oven worked well up until this week 9/16/2025, when we began smelling gas when the oven was not in use. After inspecting with a gas detector probe I found that the oven broiler burner tube is constantly leaking a small amount of gas when neither the oven or the range is being used.
Luckily it was caught before something very bad happened. I am quite disappointed as this didn’t even last two years of service and I have to way the cost and now safety risk factor of buying yet another stove so soon.
[This review was collected as part of a promotion.] This is an awesome stove it works really good has alot of options and is very efficant this is my first time ever having brand new kitchen and appliances samsung is a great option for kitchen appliances and phones i will definstly recomend samsung to others
[This review was collected as part of a promotion.] Product was poorly assembled when cleaning it there was metal sticking out and cur open two of my fingers. Haven’t had it for a year and looking at replacing it already will NOT be a Samsung product! I was extremely disappointed 😔
Response from Samsung USBy SEA Care, September 16, 2025
We want you to have a better experience with your range, Gvasquez. Allow us to help you. It is advisable to wear gloves when cleaning the unit. For instructions on cleaning the range, refer to pages 35-39 of the unit's manual for reference: https://downloadcenter.samsung.com/content/UM/202502/20250214150059236/O_01._DG68-01339A-08_NX60A6511SS_AA_EN.pdf
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150738776, to help our team locate your information when you message us. Have a great day. -John
[This review was collected as part of a promotion.] Very nice appliance. Power-efficient. It’s a “Smart” unit that can be programmed from your mobile device.