Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,152 Reviews)
Rating breakdown 2,152 reviews
5 Stars
1,597
4 Stars
333
3 Stars
75
2 Stars
45
1 Star
102
91%of customers recommend this product.
(
1,432 out of
1,577)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
4
Learning Curve on Extra Features
on September 30, 2024
Posted by: Griff87
from Salinas, Ca
[This review was collected as part of a promotion.] I'm still learning what all of the settings, but it works really well. Air frying isn't as simple as it sounds, and it doesn't consider pre-heating to the correct temperature, so that hasn't panned out as well as I had hoped.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Need Liquid Propane conversion
on September 30, 2024
Posted by: Donna
[This review was collected as part of a promotion.] Stove was not installed properly.we have LP gas and the conversion was not done by installer.oven and stove top leave soot on all my cookware
Response from Samsung USBy SEA Care, October 1, 2024
Hi Donna,
Thank you for reaching out regarding your Samsung NX60A6511SG stove. I understand how important it is for your appliance to function properly, especially when it comes to cooking without leaving soot on your cookware.
It sounds like the LP gas conversion wasn't completed during installation, which can lead to issues like incomplete combustion and soot buildup. I recommend contacting a qualified technician to perform the gas conversion correctly, ensuring that your stove operates safely and efficiently.
For guidance on the LP conversion process, please refer to the user manual, starting from page 10 on the 8th bullet, where you will find detailed instructions.
Ensure your range is properly installed and adjusted by a qualified technician for the type of gas (natural or LP) being used. For LP gas, the technician must replace the five surface burner orifices and two oven orifices with the LP orifice set and reverse the GPR adapter, following the manufacturer's instructions and local codes. The agency performing this work is responsible for the gas conversion.
If you need assistance finding a technician or have further questions, feel free to reach out to our Samsung Support page for more resources:
Manual
https://downloadcenter.samsung.com/content/UM/202405/20240517165152446/01._DG68-01339A-07_NX60A6511SS_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147568931) to help our team gather your information.
Have a great day.
^Charles
Thank you for reaching out regarding your Samsung NX60A6511SG stove. I understand how important it is for your appliance to function properly, especially when it comes to cooking without leaving soot on your cookware.
It sounds like the LP gas conversion wasn't completed during installation, which can lead to issues like incomplete combustion and soot buildup. I recommend contacting a qualified technician to perform the gas conversion correctly, ensuring that your stove operates safely and efficiently.
For guidance on the LP conversion process, please refer to the user manual, starting from page 10 on the 8th bullet, where you will find detailed instructions.
Ensure your range is properly installed and adjusted by a qualified technician for the type of gas (natural or LP) being used. For LP gas, the technician must replace the five surface burner orifices and two oven orifices with the LP orifice set and reverse the GPR adapter, following the manufacturer's instructions and local codes. The agency performing this work is responsible for the gas conversion.
If you need assistance finding a technician or have further questions, feel free to reach out to our Samsung Support page for more resources:
Manual
https://downloadcenter.samsung.com/content/UM/202405/20240517165152446/01._DG68-01339A-07_NX60A6511SS_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147568931) to help our team gather your information.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Great Range
on September 30, 2024
Posted by: Txruben
[This review was collected as part of a promotion.] This stove is great. So many functions that make life easier when it comes to preparing meals for a large family, or any family. The
smart things app is very handy given we can monitor the ranges function from our phones. Having a range that doubles as an air fryer allows us to free up counter space. We can now air fry all the food at once instead of in batches. This Range is top notch. The range has a function where you can lock all the buttons and knobs when not in use. The steam clean function cleans like a dream and makes it so easy to clean messes when baking doesnt go as planned.
smart things app is very handy given we can monitor the ranges function from our phones. Having a range that doubles as an air fryer allows us to free up counter space. We can now air fry all the food at once instead of in batches. This Range is top notch. The range has a function where you can lock all the buttons and knobs when not in use. The steam clean function cleans like a dream and makes it so easy to clean messes when baking doesnt go as planned.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Wonderful
on September 30, 2024
Posted by: Doing it right
[This review was collected as part of a promotion.] Customer service has been great. Stove is only a month old, so far so good!
Written by a customer while visiting Samsung US
Customer Rating
5
Great Stove
on October 2, 2024
Posted by: Star2019
from Johnston
[This review was collected as part of a promotion.] Stove is very spacious and quiet. Love all the various features on the stove from air fry to convection to normal bake. Have yet to use the air fryer yet but can't wait to try it out. The display is great and I love that it dims on its own as an energy saver. The Smartings app make cooking while doing other tasks/chores seamless. Cooktop is great and I love the push pinch knobs that basically keep you from turning on the stovetop by accident. Would definitely recommend this to family and friends
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Great Stove
on October 2, 2024
Posted by: Freshy033
from Johnston
[This review was collected as part of a promotion.] This stove is great. Love the white glass look. The Smartings app makes is very easy to walk away from the stove and complete other tasks without worrying about forgetting you have food in the oven. Push and twist knobs are great so that you dont turn on the burner by accident. I have yet to try out the air fry but can't wait to test it out
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Definite Upgrade
on October 2, 2024
Posted by: wsethtaylor
[This review was collected as part of a promotion.] Our kitchen doesn't have a lot of space, but this sleek stove definitely helps the space feel bigger. Delivery and installation was handled professionally and timely. The knobs don't catch and are easy to adjust to your desired temperature. The air fry function is great for when you don't feel like getting out a standalone air fryer. Extremely convenient. Looking forward to trying out the Self Clean. Highly recommend this for anyone looking to upgrade their range or to switch from gas to electric!
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
4
Adjusting from a gas stove
on October 3, 2024
Posted by: Steve
[This review was collected as part of a promotion.] I’m finding it a little hard to determine the correct temperature to bake things properly - it runs hot and I have to adjust. The stovetop goes on and off and it is hard to figure the proper setting to cook things properly- I should be able to adjust with further cooking and baking. Adjusting
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US