Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,157 Reviews)
Rating breakdown 2,157 reviews
5 Stars
1,602
4 Stars
333
3 Stars
75
2 Stars
45
1 Star
102
91%of customers recommend this product.
(
1,436 out of
1,581)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
1
Nothing
on March 28, 2022
Posted by: SueB
from Port Richey, FL
compared to our last range, this samsung model is horrible. we bought stainless steel to upgrade our kitchen. we purchased on 2/1/22- the stove top never gets fully cleaned, the stove top already has a scratch on one of the burners even though all care has been taken to avoid, once the oven is preset you can't change the temperature. consider buying some other range, this model should be taken off the market. we have several other samsung products we are happy with, i do regret purchasing this range.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Leo, Samsung Care, April 12, 2022
Hi SueB,
Thank you for your honest feedback and we hope you are in good health. We are saddened to know that this has happened to you. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.
I have shared links below that will help clean and maintain your range.
https://www.samsung.com/us/support/answer/ANS00060833/
https://www.samsung.com/us/support/answer/ANS00045483/
I have also shared the user manual link below. Please access the link and turn to page 32 for instructions on how to change the temperature while cooking.
https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144394964
Leo
Thank you for your honest feedback and we hope you are in good health. We are saddened to know that this has happened to you. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.
I have shared links below that will help clean and maintain your range.
https://www.samsung.com/us/support/answer/ANS00060833/
https://www.samsung.com/us/support/answer/ANS00045483/
I have also shared the user manual link below. Please access the link and turn to page 32 for instructions on how to change the temperature while cooking.
https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144394964
Leo
Written by a customer while visiting Samsung US
Customer Rating
4
Packed with good features...except wifi
on March 17, 2022
Posted by: Beachrights
convection, fast boil, warmer etc. all work well. like how the digital display shows each degree difference as it heats. top has not been a problem to clean since i clean it daily and thoroughly. wifi app - every time the oven is touched it sends a message to my phone......and tv! found it annoying and i won't use it so deleted. also, i had app open on my phone and was doing something else on my phone and accidently turned the oven on! luckily someone was home to notice. more my fault than products. anyways...it looks good, cooks evenly and the fan isn't loud at least in my opinion
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Air Fry!
on March 8, 2022
Posted by: Sherleemah
from La Porte, TX
i purchased this oven for the convection fan, but i love the air fry convenience of this oven. i can air fry a larger amount of food at one time. i got rid of my countertop air fryer. i have been very pleased with the cooktop and the oven.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
nice stove
on February 24, 2022
Posted by: for what its worth
from st. louis area
[This review was collected as part of a promotion.] nice stove, but i thought we would get an air fryer tray which we did not. i thought that if they had an air fryer option you would get the tray.
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
So far so good
on February 18, 2022
Posted by: MYJR
from Tx
[This review was collected as part of a promotion.] So far so good but It is very difficult to clean it without scratching it.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
so far so good.
on February 18, 2022
Posted by: MYJR
from TX
[This review was collected as part of a promotion.] So far so good, the only reason I give it 4 stars is because our glass top was scratched from the first day, it is very difficult to clean it without scratching it.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Works great!
on February 14, 2022
Posted by: BookLover
from Medical Lake, WA
[This review was collected as part of a promotion.] The oven cooks evenly and the stovetop heats quickly and evenly. I haven't taken advantage of all the features yet, but have no complaints so far.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
App Update Made Smart Feature Useless
on February 6, 2022
Posted by: Suz77
from FL
we didn’t need a new range but wanted the flexibility that one with wifi could provide. with our busy home, being able to preheat the oven for dinner while we are on the way home from work would be very useful. when we first got the range, we were able to do that. but then a few months later they updated the app and it appears they took that feature away. you can only control it from the app if the oven is already on. this completely defeats the purpose and has made us really regret what has become a completely unnecessary expensive purchase.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
4
Value
3
Response from Samsung USBy Melardo, Samsung Care, July 26, 2022
Hi Suz77!
Thank you for reaching out to us. I sincerely apologize for the inconvenience if the app was updated, and you can only control your Samsung Range when turned on. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Connect and Use your Samsung Range with SmartThings": https://www.samsung.com/us/support/answer/ANS00049148/.
You may also refer to the user manual on page 34: https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144733711
Have a great day.
Melardo
Thank you for reaching out to us. I sincerely apologize for the inconvenience if the app was updated, and you can only control your Samsung Range when turned on. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Connect and Use your Samsung Range with SmartThings": https://www.samsung.com/us/support/answer/ANS00049148/.
You may also refer to the user manual on page 34: https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144733711
Have a great day.
Melardo
Written by a customer while visiting Samsung US