Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,155 Reviews)
Rating breakdown 2,155 reviews
5 Stars
1,600
4 Stars
333
3 Stars
75
2 Stars
45
1 Star
102
91%of customers recommend this product.
(
1,434 out of
1,579)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
5
Air Fry!
on March 8, 2022
Posted by: Sherleemah
from La Porte, TX
i purchased this oven for the convection fan, but i love the air fry convenience of this oven. i can air fry a larger amount of food at one time. i got rid of my countertop air fryer. i have been very pleased with the cooktop and the oven.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
nice stove
on February 24, 2022
Posted by: for what its worth
from st. louis area
[This review was collected as part of a promotion.] nice stove, but i thought we would get an air fryer tray which we did not. i thought that if they had an air fryer option you would get the tray.
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
So far so good
on February 18, 2022
Posted by: MYJR
from Tx
[This review was collected as part of a promotion.] So far so good but It is very difficult to clean it without scratching it.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
so far so good.
on February 18, 2022
Posted by: MYJR
from TX
[This review was collected as part of a promotion.] So far so good, the only reason I give it 4 stars is because our glass top was scratched from the first day, it is very difficult to clean it without scratching it.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Works great!
on February 14, 2022
Posted by: BookLover
from Medical Lake, WA
[This review was collected as part of a promotion.] The oven cooks evenly and the stovetop heats quickly and evenly. I haven't taken advantage of all the features yet, but have no complaints so far.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
App Update Made Smart Feature Useless
on February 6, 2022
Posted by: Suz77
from FL
we didn’t need a new range but wanted the flexibility that one with wifi could provide. with our busy home, being able to preheat the oven for dinner while we are on the way home from work would be very useful. when we first got the range, we were able to do that. but then a few months later they updated the app and it appears they took that feature away. you can only control it from the app if the oven is already on. this completely defeats the purpose and has made us really regret what has become a completely unnecessary expensive purchase.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
4
Value
3
Response from Samsung USBy Melardo, Samsung Care, July 26, 2022
Hi Suz77!
Thank you for reaching out to us. I sincerely apologize for the inconvenience if the app was updated, and you can only control your Samsung Range when turned on. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Connect and Use your Samsung Range with SmartThings": https://www.samsung.com/us/support/answer/ANS00049148/.
You may also refer to the user manual on page 34: https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144733711
Have a great day.
Melardo
Thank you for reaching out to us. I sincerely apologize for the inconvenience if the app was updated, and you can only control your Samsung Range when turned on. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Connect and Use your Samsung Range with SmartThings": https://www.samsung.com/us/support/answer/ANS00049148/.
You may also refer to the user manual on page 34: https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144733711
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
5
Great air fryer
on February 5, 2022
Posted by: Mc01
from Ohio
[This review was collected as part of a promotion.] Love the air fryer !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Underwhelming, but functional
on February 3, 2022
Posted by: Austin
from Marion, AR
it works well, but the touch screen is faulty. it continually has to be turned off/reset to get the correct temperature in. the warming center has the dame issue.
the stove top is easily scratched, and you have to use a putty knife to get stuck on items removed.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
4
Value
3
Response from Samsung USBy Camille , Samsung Care, April 20, 2022
Hi Austin.
Thank you for reaching out regarding your6.3 cu. ft. Smart Freestanding Electric Range with No-Preheat Air Fry & Convection electric cooktop panel not working and hard to clean. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix this, I will be providing you with these links to guide you on the issue.
Electric cooktop panel isn't responsive - Samsung.
https://www.samsung.com/us/support/troubleshooting/TSG01204615/
Clean and care for your Samsung electric cooktop
https://www.samsung.com/us/support/answer/ANS00060833/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144425103
^Camille
Thank you for reaching out regarding your6.3 cu. ft. Smart Freestanding Electric Range with No-Preheat Air Fry & Convection electric cooktop panel not working and hard to clean. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix this, I will be providing you with these links to guide you on the issue.
Electric cooktop panel isn't responsive - Samsung.
https://www.samsung.com/us/support/troubleshooting/TSG01204615/
Clean and care for your Samsung electric cooktop
https://www.samsung.com/us/support/answer/ANS00060833/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144425103
^Camille
Written by a customer while visiting Samsung US