Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,157 Reviews)
Rating breakdown 2,157 reviews
5 Stars
1,602
4 Stars
333
3 Stars
75
2 Stars
45
1 Star
102
91%of customers recommend this product.
(
1,436 out of
1,581)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
2
Several problems
on September 18, 2025
Posted by: FLgirl
from FL
Stove looks great but it's less than 3 years old and has several problems. Initially we found it hard to program the oven. We have to make several attempts to turn on or adjust the temp from 350. Now the large burner which we love will not adjust...it stays on high and will not turn down. Googled and found this to be a common problem. My husband is ready to ditch it and buy a different brand. He's the cook :)
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
1
Response from Samsung USBy SEA Care, September 18, 2025
Hello there, We make every effort to ensure your range operates at its best. Let's take care of this. Please refer to the links below to address your range's concerns. Click the hyperlinks for tips. Samsung electric and induction cooktop temperature issues (See "Element stays hot after changing from Hi to Lo"): https://www.samsung.com/us/support/troubleshoot/TSG10002324/
To adjust the oven's temperature depending on the modes that you are using, turn to pages 27-28 for "Timed cooking and Delay start," pages 30-33 for "Baking, How to adjust the temperature while cooking, Convection baking, Convection roasting, Air Fry mode," and page 38 for Temp Adjust: https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide the reference number 1150767019 to help our team locate your information. Have a great day. -John
To adjust the oven's temperature depending on the modes that you are using, turn to pages 27-28 for "Timed cooking and Delay start," pages 30-33 for "Baking, How to adjust the temperature while cooking, Convection baking, Convection roasting, Air Fry mode," and page 38 for Temp Adjust: https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide the reference number 1150767019 to help our team locate your information. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
4
Nice oven
on September 18, 2025
Posted by: danburyct
from Danbury, CT
[This review was collected as part of a promotion.] Cooks well; fits perfectly in my space; Looks great---However it is very hard to read the controls unless the overhead light from microwave is on
Features
4
Performance
5
Design
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
DO NOT BUY FIRE HAZARD
on September 17, 2025
Posted by: luv2shop
from ohio
DO NOT BUY. In less than 3 months the oven turns on by itself. Has done this repeatedly, I have 4 videos of this occurring. Technicians have been out twice. Both times they contacted Samsung support and sent them videos of the oven TURNING ON BY ITSELF. Samsung support has repeatedly closed the tickets with no action even after the technicians they sent on site told them this is still an issue. Samsung WILL BURN YOUR HOUSE DOWN. I am more than happy to provide video of this occurring. DO NOT BUY ANYTHING FROM SAMSUNG.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, September 18, 2025
Hi there, We strive to assist you at any time with your Samsung range. We recommend contacting us via the options below to speak with a live representative for additional assistance with your concerns. 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with the reference number, 1150761842, to help our team locate your information when you message us. Have a great day. -John
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with the reference number, 1150761842, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
4
Great Oven
on September 17, 2025
Posted by: Chris
from Roselle Park NJ
[This review was collected as part of a promotion.] Overall great oven- Great fire on the stovetop and the oven runs very hot. The grddle really can't be left on the stovetop - it gets in the way if you are using bigger pots/pans.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
range
on September 17, 2025
Posted by: spaceman
[This review was collected as part of a promotion.] good product it is very easy to learn how to use. Very helpful when you cook
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
great unit
on September 17, 2025
Posted by: rob915
[This review was collected as part of a promotion.] great unit the oven is the best as well as the quick boil burner
Written by a customer while visiting Samsung US
Customer Rating
4
great oven for the price
on September 16, 2025
Posted by: sifu888
from los angeles, CA
[This review was collected as part of a promotion.] great oven for the price. has everything i needed and an air fryer too
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great stove
on September 16, 2025
Posted by: Scott D
from Ocean Springs, MS
[This review was collected as part of a promotion.] This stove is the bomb dignity. I didn’t even realize when I purchased it that it is WiFi capable. Love the air fryer capability
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US