Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,155 Reviews)
Rating breakdown 2,155 reviews
5 Stars
1,600
4 Stars
333
3 Stars
75
2 Stars
45
1 Star
102
91%of customers recommend this product.
(
1,434 out of
1,579)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
5
Easy to use
on June 8, 2022
Posted by: Susan
from Landisville PA
i haven't tried all of the features yet, but so far we are loving this range. it makes cooking so easy - faster heating time, being able to use the app...just wish the clock brightness could be dimmed a bit. in the evenings, the clock is so bright it practically makes the whole kitchen glow. still trying to figure out if there is a way to dim it.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed
on June 5, 2022
Posted by: FRei
from Texas
surface scratches easily. most of my pots don't fit the range burner sizes, too big or too small. when the dual burners are on, the heat extends outside the ring i want to use. if i use the two front burners at the same time and oil splatters it hits another hot surface. caused a permanent splatter that i cannot remove.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
2
Value
2
Response from Samsung USBy Angelica, Samsung Care, June 9, 2022
Hello FRei,
Thank you for reaching out. We appreciate you informing us that the surface scratch easily, and most of your pots don't fit the burner sizes on your Samsung range. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NE63A6511SS/AA
You may check pages 43-52 of the user manual to learn more about maintaining your appliance and page 26-27 for a guide on choosing proper cookware.
https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
I've also included a helpful link containing information about the best cookware on your Samsung cooktop.
https://www.samsung.com/us/support/answer/ANS00045483/
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144583264
-Angelica
Thank you for reaching out. We appreciate you informing us that the surface scratch easily, and most of your pots don't fit the burner sizes on your Samsung range. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NE63A6511SS/AA
You may check pages 43-52 of the user manual to learn more about maintaining your appliance and page 26-27 for a guide on choosing proper cookware.
https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
I've also included a helpful link containing information about the best cookware on your Samsung cooktop.
https://www.samsung.com/us/support/answer/ANS00045483/
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144583264
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
AT LAST I HAVE GAS!
on June 4, 2022
Posted by: Smoke1
from Ogden, Utah
[This review was collected as part of a promotion.] I tried hard to deal an with electric range but trying to keep accurate temperatures was hard..and enough was enough I finally found the gas range I needed..!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great range
on June 1, 2022
Posted by: Summer Delite
from Kemp, Texas
[This review was collected as part of a promotion.] I brought the wifi oven range. This range has all the nessary features for any baker. It haa the capability to air fry,, convection bake, roast, nake, dehydrate, and bread proof. Those of us who bake their own breads know how important this feature is. It also has a self clean snd steam clean. I have already used the steam clean feature. Just pour a cup of water press the steam clean button and it automatically steam cleans the bottom of the oven. I'm totally in live with my new range.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nice stove and oven
on May 30, 2022
Posted by: Alex C
from Waldorf, MD
we’ve had this oven give or take five months. the only issue that we found so far is the melting aluminum foil at the bottom of the stove that cannot come out. you can use oven cleaner inside the oven just because if you get the black stainless steel as just a tiny little bit that will sprinkle on the outside will cause damage that is irreversible. please be cautious and enjoy the stove.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Air
on May 27, 2022
Posted by: CEDSR
from Olympia, WA
[This review was collected as part of a promotion.] I bought this range about month ago. The airfryer leaves grease everywhere. So Everytime I use it I have to wipe it down and put on the self cleaner. This only happens when I use the airfryer
I would recommend this to a friend!
Features
4
Performance
5
Design
3
Value
5
Response from Samsung USBy Angelica, Samsung Care, June 7, 2022
Hello CEDSR,
Thank you for reaching out. We appreciate you letting us know that the air fryer on your Samsung range leaves grease everywhere. We apologize for the inconvenience this has caused you, especially since you have to wipe it down every time you use it. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
As per checking, to keep the Air fry tray clean, remove them from the cavity, and soak them in lukewarm soapy water. Then, scour the soil of the Air fry tray using a plastic scouring pad.
The air fry tray is dishwasher-safe.
Do not leave the air fry tray in the oven during the self-cleaning cycle. The extreme heat generated in this cycle can permanently peel off the air fry coating. Its color will turn slightly blue, and the finish will be dull.
You may also check pages 44-53 of the user manual to learn more about maintaining and cleaning your Samsung range for reference.
https://downloadcenter.samsung.com/content/UM/202112/20211214153925301/NE63A6711_AA-01_EN-MES-CFR_210901.pdf
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144575346
-Angelica
Thank you for reaching out. We appreciate you letting us know that the air fryer on your Samsung range leaves grease everywhere. We apologize for the inconvenience this has caused you, especially since you have to wipe it down every time you use it. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
As per checking, to keep the Air fry tray clean, remove them from the cavity, and soak them in lukewarm soapy water. Then, scour the soil of the Air fry tray using a plastic scouring pad.
The air fry tray is dishwasher-safe.
Do not leave the air fry tray in the oven during the self-cleaning cycle. The extreme heat generated in this cycle can permanently peel off the air fry coating. Its color will turn slightly blue, and the finish will be dull.
You may also check pages 44-53 of the user manual to learn more about maintaining and cleaning your Samsung range for reference.
https://downloadcenter.samsung.com/content/UM/202112/20211214153925301/NE63A6711_AA-01_EN-MES-CFR_210901.pdf
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144575346
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Overall Great
on May 27, 2022
Posted by: Tiff98
[This review was collected as part of a promotion.] I purchased this stove a month ago and so far I have no complaints. Cooks my food evenly.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nice!
on May 25, 2022
Posted by: Mere
from St. Louis, MO
[This review was collected as part of a promotion.] Great Air Fryer Oven with a Self-Cleaning feature.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
5
Written by a customer while visiting Samsung US