Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,155 Reviews)
Rating breakdown 2,155 reviews
5 Stars
1,600
4 Stars
333
3 Stars
75
2 Stars
45
1 Star
102
91%of customers recommend this product.
(
1,434 out of
1,579)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
3
Easy to use, great features!
on June 27, 2022
Posted by: Papergirl20051
from California
[This review was collected as part of a promotion.] I bought this range as a replacement for an LG model and it’s been working great. This has so many features I’m still learning to use. The fast boil is a lifesaver when speeding up cooking but I find that the touch screen often sticks when trying to bake. I have to clear out the numbers before trying again. The timer is also noisy and gets increasingly louder and louder to sound off an alert. Overall, it’s a great oven. Just wish the keypad didn’t stick.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
5
Response from Samsung USBy ROSSINI, Customer Care, July 20, 2022
Hello Papergirl20051,
Thank you for reaching out. We appreciate you taking some time to share your experience with our Samsung range. We apologize for having an issue with the touch screen and unusual noise from your range. Please know that we value your feedback as this will help us improve the quality of our product.
To help you with this, I am providing these links to guide you on the issue.
Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven.
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
How to clean your Samsung oven
https://www.samsung.com/us/support/answer/ANS00049011/
Samsung cooktop and range sounds and operational noises https://www.samsung.com/us/support/troubleshooting/TSG01110180/
In case of repair or replacement, you may check the warranty coverage.
https://www.samsung.com/us/support/service/warranty/NE63A6511SS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144715105
Thank you for choosing Samsung. Have a great day.
^^Ross
Thank you for reaching out. We appreciate you taking some time to share your experience with our Samsung range. We apologize for having an issue with the touch screen and unusual noise from your range. Please know that we value your feedback as this will help us improve the quality of our product.
To help you with this, I am providing these links to guide you on the issue.
Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven.
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
How to clean your Samsung oven
https://www.samsung.com/us/support/answer/ANS00049011/
Samsung cooktop and range sounds and operational noises https://www.samsung.com/us/support/troubleshooting/TSG01110180/
In case of repair or replacement, you may check the warranty coverage.
https://www.samsung.com/us/support/service/warranty/NE63A6511SS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144715105
Thank you for choosing Samsung. Have a great day.
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
Love this range no regrets would buy again!
on June 27, 2022
Posted by: CC n Pcola
from Pensacola FL
[This review was collected as part of a promotion.] I bought this last November. It is very high tech and very easy to operate. Have not used all the functions but glad to have options.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Lovely
on June 27, 2022
Posted by: CEDSR
from Olympia, WA
[This review was collected as part of a promotion.] I bought this range about 1 month ago. It's been doing a great job. I love the little grill that comes with it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Rainly, Samsung Care, July 20, 2022
Hi CEDSR,
We appreciate you giving us a review about the Samsung Range. You made an excellent choice for your home, and we are pleased to know how happy you are.
Should you need support in the future, please do not hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
Reference number: 1144715258
^Rainly
We appreciate you giving us a review about the Samsung Range. You made an excellent choice for your home, and we are pleased to know how happy you are.
Should you need support in the future, please do not hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
Reference number: 1144715258
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
5
Great feature!
on June 27, 2022
Posted by: Kparo
from Raleigh NC
[This review was collected as part of a promotion.] Love the gas range with a variety of burners and griddle in middle . The oven has neat features like a proofing setting for bread /dough which I have used and it works perfectly! It has bake , convection cooking and air fryer option ( had to buy the air fryer rack but worth it ). Can use wi-fi with it also . Very good range!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this range!
on June 27, 2022
Posted by: Mniokhi B
from Rock Hill, SC
[This review was collected as part of a promotion.] I bought the entire suite in March 2022 and love it so much! Everything I cook is done very well!
I would recommend this to a friend!
Features
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Loving this new stove
on June 27, 2022
Posted by: Easypeasy45
from Youngstown Ohio
[This review was collected as part of a promotion.] After a lot of research, we purchased a Samsung oven. I loved the features with the air fry basket and griddle. It's electric and easy to operate with wi-fi if we choose to use it. It's a beautiful appliance and works wonderfully. Have had it a few months and couldn't be happier.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on June 27, 2022
Posted by: Gene
from Florida
[This review was collected as part of a promotion.] I bought this about 3 months ago best decision I ever made and I am about buy the refrigerator and fish washer as well
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my gas range
on June 27, 2022
Posted by: Smoke1
from Ogden, Utah
[This review was collected as part of a promotion.] Since I got my gas range I enjoy cooking a lot more then using an electric range. So happy to have gas
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US