Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,106 Reviews)
Rating breakdown 2,106 reviews
5 Stars
1,574
4 Stars
327
3 Stars
71
2 Stars
40
1 Star
94
91%of customers recommend this product.
(
1,414 out of
1,549)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
3
Stove top n oven
on July 3, 2024
Posted by: Cinkitten
[This review was collected as part of a promotion.] Stove top could heat up faster. Hard to set timer for anything. Air fryer takes along time to cool after using. The stove top is hard to keep shiny clean .
I would recommend this to a friend!
Features
3
Performance
2
Design
3
Value
3
Response from Samsung USBy Rainly, Samsung Care, July 4, 2024
Greetings,
We appreciate you sharing your overall experience with your Samsung range. We are here to help.
I've included a link below for the steps if the cooktop has a temperature issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Also, here's a link for some tips on how to clean the electric cooktop. Please watch the video and click on all the embedded words inside the article.
https://www.samsung.com/us/support/answer/ANS00060833/
In addition to the links above, please see the model's user manual link below for the steps to set the timer on page 28.
https://downloadcenter.samsung.com/content/UM/202405/20240508153523135/01._IB_FULL_NE5000A_NE63A6515SS_EN.pdf
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung range.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147297792, which will help our team pull up your information.
^Rainly
We appreciate you sharing your overall experience with your Samsung range. We are here to help.
I've included a link below for the steps if the cooktop has a temperature issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Also, here's a link for some tips on how to clean the electric cooktop. Please watch the video and click on all the embedded words inside the article.
https://www.samsung.com/us/support/answer/ANS00060833/
In addition to the links above, please see the model's user manual link below for the steps to set the timer on page 28.
https://downloadcenter.samsung.com/content/UM/202405/20240508153523135/01._IB_FULL_NE5000A_NE63A6515SS_EN.pdf
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung range.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147297792, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
5
Great stove
on July 4, 2024
Posted by: Chrisdaz92
from Felton
[This review was collected as part of a promotion.] I love the fact that you can lock the buttons so your kids can’t play with it. I love the smart features and the fact that it has an air fryer built in. I would highly recommend this stove to anyone and everyone who may or may not be looking for a new kitchen product. You can’t go wrong with buying this stove. It is definitely a must purchase if I do say so myself.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Great features.
on July 5, 2024
Posted by: LEB2
from Michigan
[This review was collected as part of a promotion.] I just bought the gas stove. The SmartThinks app is very useful to control the oven while away. I like cooking with gas. Not sure how useful the griddle will be.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
All rounder!
on July 6, 2024
Posted by: Ayan
from Bronx, New York
[This review was collected as part of a promotion.] Loving our new oven, specially the no pre heat air fry feature that heats up food in minutes. Smart things comes in handy that tells you if the stove or the oven are still in operation. A large oven capacity is a plus for us for a large batch of rolls and pastries.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Better then expected
on July 9, 2024
Posted by: Dwolf
from Colorado Springs, Colorado
[This review was collected as part of a promotion.] Switched from electric glas top range to this samsung gas range and did not disappoint! The air fry feature works great and can't wait to try the griddle
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
wish I bought the plan Lasted a little over a year
on July 10, 2024
Posted by: akwalker
from Ann Arbor, MI
I liked it at first. It is a beautiful range. However, it only lasted a little over a year. It started flashing the clock at random times and would also reset it back to 12:00. One day the display went out and wouldn't come back on. The control panel was dead. The repair was too costly so we junked it and bought a slide in LG that has the controls on the front. It's a much cleaner look.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
2
Value
1
Response from Samsung USBy Rainly, Samsung Care, July 11, 2024
Greetings,
We can imagine your frustration about the experience you had with your Samsung range. We are saddened that you no longer have the product.
We would love the opportunity to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
^Rainly
We can imagine your frustration about the experience you had with your Samsung range. We are saddened that you no longer have the product.
We would love the opportunity to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
5
Love all the features!!
on July 11, 2024
Posted by: Spontaneous142
from Parkersburg WV
[This review was collected as part of a promotion.] I bought the entire set of matching appliances back in March and have been completely happy with them in their entirety
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Features
on July 11, 2024
Posted by: Beck
from Enid Oklahoma
[This review was collected as part of a promotion.] This is an excellent stove!! Love it has so many features!! It's looks amazing!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US