Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,106 Reviews)
Rating breakdown 2,106 reviews
5 Stars
1,574
4 Stars
327
3 Stars
71
2 Stars
40
1 Star
94
91%of customers recommend this product.
(
1,414 out of
1,549)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
5
Recommend
on May 31, 2024
Posted by: Sok123
from California
[This review was collected as part of a promotion.] Love it! Nice, our family love it! Recommend, save more!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
air fryer is great
on June 5, 2024
Posted by: oZZy
from Webb Mills NY
[This review was collected as part of a promotion.] We love it! The griddle is great and the Wi-Fi is too!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very smart oven works so well ,functions very well
on June 5, 2024
Posted by: Cristal
from California
[This review was collected as part of a promotion.] I bought this recently because my stove broke so we bought a new one and let me tell you best thing I did was buy this stove so glad the other one broke if not i would never get a new one I have the one I have now the best purchase it works so well!!! it’s also very advance definitely would recommend this stove/oven !!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Good stove terrible manufacturer
on June 12, 2024
Posted by: Rara
Brought the stove in 2022 I usually remove oven door to do deep cleaning but the door never went back on and repair costs more than stove so I had no choice but to leave it as is without the oven door
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
1
Value
1
Response from Samsung USBy Samsung Care, June 17, 2024
Hi Rara,
It sounds like you're making the best of the situation despite the setback.
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147242416 to help our team pull up your information.
Leo
It sounds like you're making the best of the situation despite the setback.
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147242416 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
3
Great stove—but hot spots!
on June 15, 2024
Posted by: C Dearth
from Charleston, SC
We just bought this stove this week. The cooktop is great, and we love all the features, including the app! One issue is that when we air fry, the left side of the oven seems to be hotter than the right side. The left side of the tray came out burned but the middle isn’t quite crispy and the right side is starting to burn on the very edge but nothing like the left side. Not sure why there are hot spots in a brand new oven…
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
5
Response from Samsung USBy Samsung Care, June 17, 2024
Hello,
We understand how you feel about the oven's cooking performance. Let us help.
Here is a link with troubleshooting steps when the food doesn't cook evenly.
The oven does not cook well:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
You may also check page 52 of the user manual for other suggested actions when the oven doesn't bake/roast properly.
https://downloadcenter.samsung.com/content/UM/202405/20240508153523135/01._IB_FULL_NE5000A_NE63A6515SS_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147244409) to help our team pull up your information when you message us.
Thank you.
-Angelica
We understand how you feel about the oven's cooking performance. Let us help.
Here is a link with troubleshooting steps when the food doesn't cook evenly.
The oven does not cook well:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
You may also check page 52 of the user manual for other suggested actions when the oven doesn't bake/roast properly.
https://downloadcenter.samsung.com/content/UM/202405/20240508153523135/01._IB_FULL_NE5000A_NE63A6515SS_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147244409) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
4
Works well for what I can figure out on my own
on June 15, 2024
Posted by: KB000
from Washington PA
I assume if I had wifi at my house I could use the app, but since I don't, an actual manual on how to use some of the ovens awesome features would really be helpful. What I have been able to figure out on my own has worked well though.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
All-around winner
on June 26, 2024
Posted by: smartin
from Broken Arrow, OK
[This review was collected as part of a promotion.] Got a great price, everything works as advertised, many really good features, and a quality build.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Highly recommend
on June 26, 2024
Posted by: Insp Kerry
from Sacramento California
[This review was collected as part of a promotion.] Other than a little trouble setting up burners on the range, set up was relatively easy. The features available on the oven are outstanding with the burner on the stove boiling a large pot of water over twice as fast as our old GE Profile range. The WiFi control is a big time saver when you can have your oven ready to go whenever you’re ready.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US