Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,155 Reviews)
Rating breakdown 2,155 reviews
5 Stars
1,600
4 Stars
333
3 Stars
75
2 Stars
45
1 Star
102
91%of customers recommend this product.
(
1,434 out of
1,579)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
4
Great range
on October 5, 2022
Posted by: Monty
from Elyria Ohio
[This review was collected as part of a promotion.] Bought this gas stove have always had electric Features are nice but only thing is pilots don’t light fast and not all the way around
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Nice looking!
on September 30, 2022
Posted by: Maggie
from Longview, WA 98633
[This review was collected as part of a promotion.] I bought this because it said it had “convection” as well as “air fry”
When it was hooked and ready to use I noticed that there is NO convection just airfry. They are Not the same.
When it was hooked and ready to use I noticed that there is NO convection just airfry. They are Not the same.
Features
4
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Permanent damage - lack of suitable labels
on September 24, 2022
Posted by: Lari
from Phoenix
we bought a new samsung smartthings range appliance just over a month ago. there is no note or label on the product advising not to use aluminum foil in the oven. the foil melted to the bottom of the oven and apparently fused with the oven bottom.
the only solution offered by samsung was for us to buy a new range - even though it’s a clear design feature that was not advertised, easily avoidable, and ruined the oven. we would appreciate it if samsung took responsibility towards its customers.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Rainly, Samsung Care, September 26, 2022
Dear Samsung Client,
To better assist you with this issue, please contact the Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG).
They can either answer your question or transfer you to your local store to answer your specific concern.
^Rainly
To better assist you with this issue, please contact the Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG).
They can either answer your question or transfer you to your local store to answer your specific concern.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Control Panel/Breakers Issues
on August 11, 2022
Posted by: Tina
from Colorado
Received as part of a new build. Two weeks after move in control panel started to freeze, repeat numbers, start/stop buttons did not work, and timer stopped working. Replaced control panel twice. Still same issues only to add the unit is now tripping our breaker. Unit seems to be extremely hot even for a gas oven. I do love the bread proof option when unit is working.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Angelica, Samsung Care, August 17, 2022
Hello Tina,
Thank you for reaching out. We appreciate your Samsung range's control panel started to freeze, repeat numbers, start/stop buttons did not work, and the timer stopped working. We apologize for the inconvenience, especially since the panel has been replaced twice, and will gladly look into this for you.
Here are the links to the troubleshooting steps to try when the control panel of your Samsung range does not work or respond.
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
I've also included a link to our Warranty Page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NX60A6511SS/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144809950
Thank you!
-Angelica
Thank you for reaching out. We appreciate your Samsung range's control panel started to freeze, repeat numbers, start/stop buttons did not work, and the timer stopped working. We apologize for the inconvenience, especially since the panel has been replaced twice, and will gladly look into this for you.
Here are the links to the troubleshooting steps to try when the control panel of your Samsung range does not work or respond.
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
I've also included a link to our Warranty Page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NX60A6511SS/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144809950
Thank you!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Range
on August 6, 2022
Posted by: DebT
from Ottumwa, IA
[This review was collected as part of a promotion.] I am redoing my kitchen has a wall oven so love all the new larger space.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love My Gas Range
on July 29, 2022
Posted by: Grandmama
from SC
[This review was collected as part of a promotion.] This range is far superior to my last one. I really enjoy cooking on this one. So glad we bought it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Smart purchase!
on July 29, 2022
Posted by: SusieQ
from Louisville, Kentucky
[This review was collected as part of a promotion.] I bought this range to replace the one I had that was no longer working. I am so happy that I bought this range. It does so many things! It is an air fryer, a convection oven, it plays a tune to alert when the oven is pre-heated to temperature and when the timer is done. It has a griddle.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Range, one little complaint
on July 28, 2022
Posted by: barefooterprg
we love our new samsung range, it's easy to clean, cooks like a dream, and the many oven choice setting are fantastic.
one little complaint, i wish the led display color was not blue! i am constantly catching the reflection of it on the black stovetop and think one of the burners is on! i'm sure i'll get used to it and stop checking,and then miss that a burner is on.
one little complaint, i wish the led display color was not blue! i am constantly catching the reflection of it on the black stovetop and think one of the burners is on! i'm sure i'll get used to it and stop checking,and then miss that a burner is on.
I would recommend this to a friend!
Features
5
Performance
5
Design
2
Value
5
Written by a customer while visiting Samsung US