Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,106 Reviews)
Rating breakdown 2,106 reviews
5 Stars
1,574
4 Stars
327
3 Stars
71
2 Stars
40
1 Star
94
91%of customers recommend this product.
(
1,414 out of
1,549)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
3
Great Airfry feature
on February 22, 2024
Posted by: Yana
from California
We just received our electric samsung oven yesterday.
We are still trying to figure out the whole pots range set up. We previously owned a electronic Induction cooking stove top and loved it until the oven stopped working. This stove top had 5 ranges and 2 of them have a 2 in 1 feature for smaller and bigger pots, that's something to get used to. Today was my first day trying to fry chicken breast. I had the stove top at speed 5 which isn't high heat, as I thought. The first chicken I put for frying started sizzling with hot water and oil splashing everywhere ( my fault for not wiping down the chicken breath to not have any water on it) I quickly picked up the sizzling pan and right underneath it is where small flames in random spots would come up to about 1- 2 inches height started comming from the top of the stovetop. I quickly turned it off and the flames disappeared I had a panic attack!! This never happened before with my other electric stovetop oil was always gettig under my pans and notning happend. My previous one had a feature if you take off your cooking pans the surface will not burn you, this one will burn you. Did this ever happen to anyone before? Is it a defect or if it gets too hot and oil splashes on it it can catch on fire????
The top glass, not sure how to get rid of the wierd stains it looks like it has already form the first use.
We are still trying to figure out the whole pots range set up. We previously owned a electronic Induction cooking stove top and loved it until the oven stopped working. This stove top had 5 ranges and 2 of them have a 2 in 1 feature for smaller and bigger pots, that's something to get used to. Today was my first day trying to fry chicken breast. I had the stove top at speed 5 which isn't high heat, as I thought. The first chicken I put for frying started sizzling with hot water and oil splashing everywhere ( my fault for not wiping down the chicken breath to not have any water on it) I quickly picked up the sizzling pan and right underneath it is where small flames in random spots would come up to about 1- 2 inches height started comming from the top of the stovetop. I quickly turned it off and the flames disappeared I had a panic attack!! This never happened before with my other electric stovetop oil was always gettig under my pans and notning happend. My previous one had a feature if you take off your cooking pans the surface will not burn you, this one will burn you. Did this ever happen to anyone before? Is it a defect or if it gets too hot and oil splashes on it it can catch on fire????
The top glass, not sure how to get rid of the wierd stains it looks like it has already form the first use.
Features
5
Performance
2
Design
5
Value
3
Response from Samsung USBy SEA CARE, February 23, 2024
We appreciate you sharing your sentiments about the range and would love to help you with this, Yanna.
To avoid oil spillover and fire, use a minimum amount of oil when shallow pan-frying and avoid cooking frozen foods
that have excessive amounts of ice.
I have shared the manual to learn more about the cooktop's recommended temperature settings, using the proper cookware and protecting the cooktop; please read on pages 25-27.
User manual:
https://downloadcenter.samsung.com/content/UM/202401/20240112152313843/O_01._NE63A6511_AA_IB_FULL_EN.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146883809, to help our team pull up your information.
Have a great day!
^Chrystel
To avoid oil spillover and fire, use a minimum amount of oil when shallow pan-frying and avoid cooking frozen foods
that have excessive amounts of ice.
I have shared the manual to learn more about the cooktop's recommended temperature settings, using the proper cookware and protecting the cooktop; please read on pages 25-27.
User manual:
https://downloadcenter.samsung.com/content/UM/202401/20240112152313843/O_01._NE63A6511_AA_IB_FULL_EN.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146883809, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
4
Great range but loud.
on February 22, 2024
Posted by: JohnnyG
from Kansas
[This review was collected as part of a promotion.] This is a great range. The oven and stove top heat up quickly and are very accurate. My one complaint is that it has some really loud beeping when heating is done and I can’t find a way to turn it off.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Instruction manuals should be included
on February 25, 2024
Posted by: Cookiechef
[This review was collected as part of a promotion.] Since you don’t actually send an instruction manual, it’s been a little more difficult to learn how to use the timer as well as the Wi-Fi modes
Written by a customer while visiting Samsung US
Customer Rating
4
Include instruction manuals
on February 25, 2024
Posted by: Cookiechef
from Madison al
[This review was collected as part of a promotion.] Not everyone has access to Internet instruction manual should be included. Still trying to learn how to use timer and Wi-Fi.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
It’s very nice
on March 1, 2024
Posted by: MK1957
from Texas
[This review was collected as part of a promotion.] The product is very good but when you turn the burners to low to simmer you get a popping noise from the burner head that is very annoying.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features.
on March 1, 2024
Posted by: Edward
from Kittanning, pa
[This review was collected as part of a promotion.] Bought a month ago very satisfied with purchase. New oven exceeds my expectations. Air fryer works great. Heat up time for oven is next to being instantaneous.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great features, griddle has challenges
on March 24, 2024
Posted by: Marvo
We absolutely like all aspects of the new range. Oven is much larger than our previous range. Bake, roast, convection are great options.
We only have one complaint! The stove top griddle is uneven on surface and it moves around when using it. Using a hot pad, you must hold on to it when turning or removing food 😞
We only have one complaint! The stove top griddle is uneven on surface and it moves around when using it. Using a hot pad, you must hold on to it when turning or removing food 😞
Response from Samsung USBy SEA Care, March 27, 2024
Hello Marvo,
We appreciate you sharing your range experience with us. We would like to know more details about the griddle being uneven on the stove top surface and moving around when using it so we can provide accurate resolution.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1146989692 to help our team pull up your information when you message us.
Have a great day.
^Aloe
We appreciate you sharing your range experience with us. We would like to know more details about the griddle being uneven on the stove top surface and moving around when using it so we can provide accurate resolution.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1146989692 to help our team pull up your information when you message us.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
5
My new love
on March 26, 2024
Posted by: MelCooksSometimes
from Riverside, RI
We’ve had our new range for two weeks now and I’m in love. We upgraded after a range that was here when we purchased our home 10 years ago finally cooked its last meal. I didn’t realize what we were missing. This range looks good, cooks perfectly, and has features we didn’t realize existed.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US