Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.6
(1,010 Reviews)
Rating breakdown 1,010 reviews
5 Stars
771
4 Stars
150
3 Stars
38
2 Stars
18
1 Star
33
92%of customers recommend this product.
(
674 out of
731)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
1
Don't waste your money
on September 28, 2024
Posted by: Ramirez
from Charlotte NC
I recently make this purchase and ignore this reviews, today I give this review to say this range is a piece of trash please please don't waste your money is just not worthy
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, September 30, 2024
Hello,
We want to know more about what transpires with the range and would like to assist.
We suggest contacting us via the options below to speak with a live representative should you need further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We want to know more about what transpires with the range and would like to assist.
We suggest contacting us via the options below to speak with a live representative should you need further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Classy and Elegant
on August 26, 2021
Posted by: sgwill
Gender:Female
[This review was collected as part of a promotion.] I thought my previous range was just fine, but my husband convinced me to get this new one as we were updating some other items in our kitchen.
I was very impressed when it was installed. Very elegant looking but also very functional. I love the cooktop lines that help me decide which burner to use with different sized pans. The cooktop is also very easily cleaned if something spills.
I love having an option of "normal" baking or convention baking and that the oven adjusts the cooking time if I chose convection so I don't end up over cooking something.
The best part however is the air fryer. We have a normal sized air fryer and use it several times a week. With the air fryer in this range however, I can cook like 4 times the amount of food at the same time and it doesn't produce any smells in the house.
Overall, I am very impressed and love my new range!
Response from The InsidersBy Pat, Samsung Care, August 27, 2021
Thank you for sharing your experience with us. We're happy you chose Samsung. ^Pat
Written by a customer while visiting The Insiders
Customer Rating
1
Buyer beware!
on October 22, 2023
Posted by: Experienced Cook
I've been preparing meals daily for over 30 years, and this is absolutely the worst range I've ever used. Constant work to keep the cook top clean. Temperature settings on the 3-in-1 burner are nearly impossible to regulate. I thought it may be just a learning curve on my part, but it continues to disappoint after close to a year of trial and error. Middle burner set on Lo will boil soup! So much for setting on Lo to simmer. Oven features like air fry are nice but be prepared to do a major cleaning of the entire oven afterwards. High upkeep with below average results.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, October 25, 2023
Hi there,
It must be hard on your part to cook with the range. Let us help you effectively use and clean the unit.
Here are links to help you clean the oven and the cooktop. Please watch the full video, read each section, follow the steps, and click the hyperlinks for further assistance.
How to clean your Samsung oven.
https://www.samsung.com/us/support/answer/ANS00049011/
Clean and care for your Samsung electric cooktop.
https://www.samsung.com/us/support/answer/ANS00060833/
Also, here is a link to help you with the cooktop temperature. Please read each section, follow the steps that best describe your cooktop experience, and click the hyperlinks for further help.
Samsung electric and induction cooktop temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146447560 to help our team pull up your information.
Have a great day.
^Aloe
It must be hard on your part to cook with the range. Let us help you effectively use and clean the unit.
Here are links to help you clean the oven and the cooktop. Please watch the full video, read each section, follow the steps, and click the hyperlinks for further assistance.
How to clean your Samsung oven.
https://www.samsung.com/us/support/answer/ANS00049011/
Clean and care for your Samsung electric cooktop.
https://www.samsung.com/us/support/answer/ANS00060833/
Also, here is a link to help you with the cooktop temperature. Please read each section, follow the steps that best describe your cooktop experience, and click the hyperlinks for further help.
Samsung electric and induction cooktop temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146447560 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
1
POOR PROCCESS OF REGISTERING
on June 2, 2024
Posted by: IMPOSSIBLE TO FIND HELP
PRODUCT IS FINE BUYING ONLINE AND TRYING TO REGISTER IT FOR WARRENTY IS A HORROR.
BY THE WAY THE TWO YEAR PLUS IS REALLY ONLY ONE YEAR.
Response from Samsung USBy Samsung Care, June 3, 2024
Hello,
We're glad the product is fine.
Should you need support registering the unit for warranty, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
We're glad the product is fine.
Should you need support registering the unit for warranty, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Everything we needed and then some
on May 16, 2021
Posted by: Saeyah1
from PALMYRA
Gender:Female
[This review was collected as part of a promotion.] After having our new range for 1 week, we are in love. The keypad makes seeing the temperature and timers so easy and pain free. It definitely beats having to press and up/down button only to over shoot the target. The bread proof function has provided an even temperature without a draft for our home fresh breads. And the rapid boil had blown my teens minds!!
Written by a customer while visiting The Insiders
Customer Rating
4
Range works good.
on April 6, 2023
Posted by: Rdcoo
from Madison
[This review was collected as part of a promotion.] Happy with its operation but the top back vent was bent in and we did not notice it right away.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Defective stovetop glass
on September 29, 2023
Posted by: DJoe
I purchased this exactly 24 months ago and we had the broiler on high and nothing on the stovetop , and the stovetop glass cracked and is very expensive to replace. This stovetop glass is obviously defective !it’s not covered and Also very expensive to get replaced. I’m very disappointed .
Features
1
Performance
2
Design
2
Value
1
Response from Samsung USBy Aloe, Customer Care, October 2, 2023
Hi DJoe,
To check the availability and compatibility of your range's glass cook top, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146357540 to help our team pull up your information.
Have a great day.
^Aloe
To check the availability and compatibility of your range's glass cook top, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146357540 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
5
we can't stop using it
on August 25, 2021
Posted by: Anonymous
Gender:Female
[This review was collected as part of a promotion.] we love this stove alot when use it ever since it came in the house.. this is much better then our other stove when need time getting used to it my cooking time as been less stressful but it has a air fryer which means im giving my family healthier options and we bought a air fryer which we don't even use anymore and the fast boil and dehydrate fruit and vegetables for longer storage which saves me money and trips to store now I don't have to go as much and the grill we haven't tried it yet but the air basket is a much have for any kitchen with a stove like this I recommend this stove as hands down the best stove our family ever owned now we can bake bread and there a spot in the middle to keep your food warm like gray and eggs and etc I can't wait for the holidays we going cook a big meal ive told my family outside our house in the want one to which I think it a great idea.. the stove is voice activated we haven't set that up yet either our other stove had non of this what we got now if we can do it again we'll pick this stove everytime
Response from The InsidersBy Pat, Samsung Care, September 2, 2021
Thank you for sharing your review with us. ^Pat
Written by a customer while visiting The Insiders