Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,094 Reviews)
Rating breakdown 2,094 reviews
5 Stars
1,564
4 Stars
327
3 Stars
70
2 Stars
40
1 Star
93
91%of customers recommend this product.
(
1,407 out of
1,541)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
1
Broke in less than 6 months, no customer support
on December 27, 2024
Posted by: Lena Elimam
from Jacksonville Fl
I purchased this Samsung range on July 1st, 2024, and just a few months later, the touchscreen completely stopped responding. When I submitted a service ticket, the technician blamed the issue on a single roach allegedly found inside the pad. This is absurd since I have professional pest control in my home and take every precaution. Even if this were true, one insect shouldn’t destroy such an expensive appliance in such a short time. Clearly, this is a design flaw, as I’ve since heard from others with similar issues. Samsung needs to step up and take accountability for selling unreliable products. I’ve been forced to eat out daily because my oven is unusable. Extremely disappointed and will not purchase Samsung appliances again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, December 31, 2024
Hi Lena Elimam,
It must be frustrating to deal with this, especially after taking good care of your appliance. Let us help you out.
I have shared the user manual link of this model below. Please visit the link and turn to page 58 for steps to take.
https://downloadcenter.samsung.com/content/UM/202409/20240924150337278/O_IB_FULL_NE5000A_NE63_6511_AA_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148044991 to help our team pull up your information.
Leo
It must be frustrating to deal with this, especially after taking good care of your appliance. Let us help you out.
I have shared the user manual link of this model below. Please visit the link and turn to page 58 for steps to take.
https://downloadcenter.samsung.com/content/UM/202409/20240924150337278/O_IB_FULL_NE5000A_NE63_6511_AA_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148044991 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic upgrade
on June 29, 2021
Posted by: marktech
from Alameda
Gender:Male
[This review was collected as part of a promotion.] I have the Samsung Electric Range, and upgraded from my old electric range. I'm glad I did as this range has exceeded my expectations. Here's a breakdown of some thoughts I had:
Installation was a breeze as all it had was a power cord to connect. I'm glad I didn't have a gas line to deal with as this really couldn't be any simpler. Just make sure you measure your own countertops to see how the range will fit in your kitchen.
Functionality is great! Does all the basic oven and range functions and more! Self clean and Steam clean are luxuries with this, as is the Convection Over and Airfry capabilities. Rapid Boil and Fast Boil are great additions too, as electric ranges in the past, have been known to be slower than gas counterparts.
Smart home capabilities are just OK. I did install and set up the app, but functionality does seem a bit basic. One safety feature I REALLY like is the fact that you can check your app and turn OFF the oven in case you left it on and left the house. I haven't been able to figure out if you can do that with the cooktop yet, but the Oven is a great start.
I really enjoy the clean look of the range and the spacious oven. The display is bright, and the buttons seems to be almost touch sensitive. Design is clean, superb and should fit any modern kitchen.
Drawbacks: The app needs work, and the sound jingles when the oven reaches temp, or when the cook timer is done is pretty bad. I wish there was a way to change it, but its still a distinguishable alert at the least.
Overall, I'm very pleased with this upgrade and feel confident that this will last many years. My critiques are just 'nice to haves' and haven't run into any dealbreakers so far. Ultimately, I do appreciate the speeds and cooking capabilities of this stove, which is essentially its core job, so all the other things are nice things to have to build out a better feature set. Well done!
Written by a customer while visiting The Insiders
Customer Rating
5
Easy clean up. Timer is nice and loud.
on January 4, 2022
Posted by: Bigrosco
from Easley, SC
[This review was collected as part of a promotion.] Works great. It has the air fryer built in. Also the convection oven built in. My daughter alsoboughtthesameone..
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Don't waste your money
on September 28, 2024
Posted by: Ramirez
from Charlotte NC
I recently make this purchase and ignore this reviews, today I give this review to say this range is a piece of trash please please don't waste your money is just not worthy
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, September 30, 2024
Hello,
We want to know more about what transpires with the range and would like to assist.
We suggest contacting us via the options below to speak with a live representative should you need further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We want to know more about what transpires with the range and would like to assist.
We suggest contacting us via the options below to speak with a live representative should you need further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
3
Just OK
on January 3, 2022
Posted by: PlumberMike
from Hartford, WI
[This review was collected as part of a promotion.] The range top is hard to clean; had a boil over (water from pasta) and it took way too much time and effort to clean it up
Bought this for the air fryer, it works ok... Makes a big mess and it cooks unevenly
Bought this for the air fryer, it works ok... Makes a big mess and it cooks unevenly
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
3
Response from Samsung USBy Carrie Galvan, samsungcare, January 5, 2022
We appreciate your feedback on the freestanding electric range. This seems like something we should look into, so we can make this unit more user-friendly. We really appreciate you bringing this to our attention. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful and powerful
on May 29, 2024
Posted by: Phil
from Bay Village, Ohio
[This review was collected as part of a promotion.] We purchased this range for our new home and it has brought a level of refinement and modernity to our kitchen that has been truly rewarding. The quick boil element performs admirably and the ability to air fry has added a new variety of dinner options.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best range for the best price
on July 9, 2025
Posted by: Meggles
from Melbourne FL
[This review was collected as part of a promotion.] The best range I have ever owned. Beautiful looking, like a chefs range- works great, love the work-fi capabilities.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Deeply Regret Buying this Range
on September 20, 2025
Posted by: Lauren
from Miami, FL
As an experienced home cook, this is by far the worst range I have ever owned. The burners are inconsistent and defective — they heat unevenly and unpredictably, causing food to burn, something that is not typical for me. Twice I have ended up with completely burnt rice due to burners being defective- I've been making rice on the stovetop for 20 years and this has never happened to me. For anyone who takes cooking seriously, this alone makes it unacceptable.
The design choices make it clear this product was built for looks, not functionality. There is a deep crevice running across the front of the range that constantly traps crumbs and grease and is nearly impossible to keep clean, even with specialized tools. You also can’t hang a dish towel off the handle, something that should be a simple convenience in any kitchen. The racks are too small to fit two half-sheet pans side by side, which all my previous ranges were able to do. And the oven control button is placed in a way that makes it easy for small children to press and fiddle with, not to mention you need to press it a total of 4 times just to start the oven, which seems excessive.
Overall, I deeply regret investing in this product. It may be fine for someone who cooks rarely, but for avid or serious cooks, it’s simply not functional. I strongly advise others to look elsewhere.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ricardo, Samsung Care, September 22, 2025
Hi Lauren, I can't imagine what you are going through right now with your range. Let us help. Here is a link for troubleshooting steps for your burners that don't have consistent heat; kindly click the embedded words. Samsung electric and induction cooktop temperature issues. https://www.samsung.com/us/support/troubleshoot/TSG10002324/?msockid=08e6a45904c26b1f3477b061055f6aec
Below is the link for troubleshooting steps for the control panel of your range that doesn't respond; kindly click the embedded words. Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven. https://www.samsung.com/us/support/troubleshoot/TSG10002418/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150800028) to help our team pull up your information when you message us. Thank you. -Ricardo
Below is the link for troubleshooting steps for the control panel of your range that doesn't respond; kindly click the embedded words. Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven. https://www.samsung.com/us/support/troubleshoot/TSG10002418/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150800028) to help our team pull up your information when you message us. Thank you. -Ricardo
Written by a customer while visiting Samsung US