Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,106 Reviews)
Rating breakdown 2,106 reviews
5 Stars
1,574
4 Stars
327
3 Stars
71
2 Stars
40
1 Star
94
91%of customers recommend this product.
(
1,414 out of
1,549)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
5
great features
on November 18, 2023
Posted by: bambamlove1
from wisconsin
[This review was collected as part of a promotion.] its awesome got about a mth ago no problems so far
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great features
on November 21, 2023
Posted by: Jwhite
from Butte montana
[This review was collected as part of a promotion.] I like all the options on this stove the only thing I wish is that the smart things could be turn on all the time .it would be nice to turn the oven on while i was at the store so it could preheat will i was shopping
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice range oven
on November 30, 2023
Posted by: Sam almasri
[This review was collected as part of a promotion.] I bought it three weeks ago and I’m so happy with it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Gas stove
on December 6, 2023
Posted by: Nick
from Newington CT
[This review was collected as part of a promotion.] It's been a couple of weeks and wow what an appliance. It's such a convenient design and makes quick cooking so much easier
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth it.
on December 19, 2023
Posted by: AliH
from Indiana
Bought this back in November 2021. Right off the bat, we had issues with the numbers key pad. Once you hit bake and try to set the temperature to say, 375° it takes 5 tries to get the right temp. You have to constantly hit 3 to get it to show up then it takes multiple tries for the 7 to show up. I wouldn’t recommend or buy again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Samsung Care, December 21, 2023
Hi Ali H,
We understand how difficult it is to set the oven's temperature when the keypad isn't responding as intended.
The most common scenarios when the control panel isn't responsive is when there is foreign matter caught between the buttons and or the control panel is wet. Since this model is one continuous control panel and is a touch panel, wipe it down and let it dry before trying again.
If this simple step has been done and the control panel responds the same way, an authorized service technician will need to visit to diagnose and repair. Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146658069 to help our team pull up your information.
Leo
We understand how difficult it is to set the oven's temperature when the keypad isn't responding as intended.
The most common scenarios when the control panel isn't responsive is when there is foreign matter caught between the buttons and or the control panel is wet. Since this model is one continuous control panel and is a touch panel, wipe it down and let it dry before trying again.
If this simple step has been done and the control panel responds the same way, an authorized service technician will need to visit to diagnose and repair. Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146658069 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible experience!!!
on December 22, 2023
Posted by: Frustrated Cook
Trouble since day one. Gas leak from faulty pressure valve. Took 5 visits from Samsung to get it fixed AFTER I bought my own gas leak sniffer for them to use. Then, the glass in the oven door broke and since it’s not a mechanical feature, it’s not covered.
Response from Samsung USBy Samsung Care, December 27, 2023
Hello,
We're saddened to learn about what occurs with your Samsung range.
You may contact our Support Team via the link below to speak with a live representative to better assist you should you need further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We're saddened to learn about what occurs with your Samsung range.
You may contact our Support Team via the link below to speak with a live representative to better assist you should you need further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Pick me so I can buy a new stove!
on December 24, 2023
Posted by: Anonymous
from South Texas
[This review was collected as part of a promotion.] On the first day of Halloween, my true love bought me a new Samsung range. And by Christmas dinner it was broke! And Samsung refuses to fix it! Even though it’s KNOWN problem with their products! Husbands, save yourself the grief and don’t buy your wife anything Samsung! Have a Merry Christmas! Maybe I’ll win so I can buy me a new LG stove!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, December 28, 2023
Hello,
We want to inquire more about what happened with the range and would like to assist.
You may contact our Support Team via the link below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We want to inquire more about what happened with the range and would like to assist.
You may contact our Support Team via the link below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
2
None
on December 27, 2023
Posted by: None
[This review was collected as part of a promotion.] I bought this Dec 2023 and am finding it cooks fast or not the right temperature. I am burning everything. :[
Response from Samsung USBy Samsung Care, January 2, 2024
Hello,
We understand how it feels to have a range that burns everything. Let us assist.
Below is the link containing information to correct the electric range's performance. Browse the guide until the "Cooking elements are too hot" for the troubleshooting steps.
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
We have also provided the user manual link. See page 56 for the recommended actions if the oven temperature is too hot.
https://downloadcenter.samsung.com/content/UM/202311/20231128160953395/O_01._NE63A6511_AA-02_IB_FULL_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146688595) to help our team pull up your information when you message us.
Thank you.
-Angelica
We understand how it feels to have a range that burns everything. Let us assist.
Below is the link containing information to correct the electric range's performance. Browse the guide until the "Cooking elements are too hot" for the troubleshooting steps.
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
We have also provided the user manual link. See page 56 for the recommended actions if the oven temperature is too hot.
https://downloadcenter.samsung.com/content/UM/202311/20231128160953395/O_01._NE63A6511_AA-02_IB_FULL_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146688595) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US