Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,104 Reviews)
Rating breakdown 2,104 reviews
5 Stars
1,572
4 Stars
327
3 Stars
71
2 Stars
40
1 Star
94
91%of customers recommend this product.
(
1,413 out of
1,548)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
4
Beautiful and Wonderful Functions...BUT
on September 5, 2023
Posted by: Kbm17kck
from Kansas City, KS
[This review was collected as part of a promotion.] I do really like this stove. It has consistent temperature heating and the griddle is great for pancakes, grilled cheese, and quesadillas!! The burners have even flames. The grates are really sturdy. But, it seems to get excessively dirty and takes quite a time to clean. That is the only complaint and is the reason for only 4 stars. The app that links the oven controls to my phone are really handy and I appreciate being notified that the oven has reached cooking temperature after preheating and you can control the oven light also. I have had to reconnect the app to the stove a few times. I would only recommend if you don't mind a bit of scrubbing. It's REALLY BEAUTIFUL when it's clean.
Features
5
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Some Flaws
on September 5, 2023
Posted by: BamBam
from Tampa
[This review was collected as part of a promotion.] Takes a while for the oven to heat up. There is no back lighting on control panel which I dislike the most.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Chrystel, SEA Care, September 8, 2023
The experience is not what we want for our customers. Let's help you out with the oven temperature, BamBam.
To help you increase the oven's temperature functionality, kindly visit the recommended link below.
The oven takes a long time to reach the set temperature:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-takes-a-long-time-to-reach-set-temperature
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146260544, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Great options
on September 5, 2023
Posted by: La83fl
from Tampa, Florida
[This review was collected as part of a promotion.] Bought this whole set for Black Friday, it’s been perfect, love app/ WiFi, airfry options, best oven I’ve bought ever, black stainless steel seems easier to keep clean than traditional stainless steel
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Stove
on September 5, 2023
Posted by: Kathy
from Kentwood, Michigan
[This review was collected as part of a promotion.] I bought this 6 months ago and it’s the best thing I could every bought
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love Samsung
on September 5, 2023
Posted by: 2Babydogs
from Kansas
[This review was collected as part of a promotion.] I love my new Samsung Oven. I love all of my new Samsung appliances.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not as good as I was hoping.
on September 5, 2023
Posted by: N0tSure64
[This review was collected as part of a promotion.] Not as good as I was hoping. The top started to get marks on it right away. At first I thought it was stains and I tried to scrub it off and then I realized the material the top is made of was actually chipping and scaring. Another problem I have is that I can't heat anything in the oven at 400 degrees or higher because the oven will lock. It also locks at random times. This is very annoying and has caused things to burn because it won't unlock until the temperature in the oven cools down to below 400 degrees. Not happy at all.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
1
Response from Samsung USBy Angelica, Samsung Care, September 12, 2023
Hello,
We know how critical it is to have a cooktop that looks nice and an oven that cooks appropriately. Let us help.
We recommend checking the resource below for details about cleaning and caring for the electric cooktop. This guide includes a video link you may watch from start to finish and another link for the recommended cookware.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
The first link below contains the troubleshooting steps when the oven is locked. The second link provides details on what to do if you cannot set the oven temperature above 288 degrees, which we suggest checking too.
Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Cannot set Samsung oven temperature above 288 degrees:
https://www.samsung.com/us/support/troubleshooting/TSG01110263/
You may also check page 40 of the user manual for more information about adjusting the oven temperature.
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146276358) to help our team pull up your information when you message us.
Thank you.
-Angelica
We know how critical it is to have a cooktop that looks nice and an oven that cooks appropriately. Let us help.
We recommend checking the resource below for details about cleaning and caring for the electric cooktop. This guide includes a video link you may watch from start to finish and another link for the recommended cookware.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
The first link below contains the troubleshooting steps when the oven is locked. The second link provides details on what to do if you cannot set the oven temperature above 288 degrees, which we suggest checking too.
Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Cannot set Samsung oven temperature above 288 degrees:
https://www.samsung.com/us/support/troubleshooting/TSG01110263/
You may also check page 40 of the user manual for more information about adjusting the oven temperature.
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146276358) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Nice stove
on September 5, 2023
Posted by: MamMam
from Sugarloaf,Pa
[This review was collected as part of a promotion.] I always had electric. This is so much better when it's on it's on. No waiting for it to get hot and when you turn it off it's off. The only thing is the right front burner is very large. Hard to find a pan to fit it and the low is not very low. I' m not a fan of the air fryer.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Xmas gift to the parentals
on September 5, 2023
Posted by: CaliHustler
[This review was collected as part of a promotion.] I bought this range for my folks as a Xmas and they absolutely love it. They enjoy a lot of the features such as the built in air fryer, the fact that they can control, monitor, and adjust the settings on their smartphone with the smart things is great whenever they are multi-tasking and not having to be in the kitchen constantly when baking. The phone alerts them whenever what they are preparing is done. Great overall and no issues.
Written by a customer while visiting Samsung US