Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,104 Reviews)
Rating breakdown 2,104 reviews
5 Stars
1,572
4 Stars
327
3 Stars
71
2 Stars
40
1 Star
94
91%of customers recommend this product.
(
1,413 out of
1,548)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
1
Very poor performance. Worst range I've owned.
on July 24, 2023
Posted by: Nunyabizness
Very poor performance. The cooktop elements do not maintain consistent heat output. Set it to high and it barely comes on initially. After a few minutes, it goes to full power...when you reduce the power to half or below...it takes a minute or two to get to that level. Then it will randomly heat back up and back down.
It usually takes 3 tries to get the oven temperature set as the keypad fails to accept input until I cancel the setting and try again.
It usually takes 3 tries to get the oven temperature set as the keypad fails to accept input until I cancel the setting and try again.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Angelica, Samsung Care, July 28, 2023
Hello,
We understand the significance of having a range that performs accurately. Let us help.
Below is the link to troubleshooting steps to correct the electric range's performance.
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
We have included another link to troubleshoot the control panel that does not respond.
Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
You may also check the user manual for other recommended actions in correcting the range's performance. Turn to pages 53-54.
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146077423) to help our team pull up your information when you message us.
Thank you.
-Angelica
We understand the significance of having a range that performs accurately. Let us help.
Below is the link to troubleshooting steps to correct the electric range's performance.
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
We have included another link to troubleshoot the control panel that does not respond.
Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
You may also check the user manual for other recommended actions in correcting the range's performance. Turn to pages 53-54.
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146077423) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
3
Temperature drop and now oven isn't working
on July 27, 2023
Posted by: Nothappycamper
We bought this two years ago. It seems that opening up the oven for less than a minute can bring the temperature from 400 to 325 or less in less than a minute. Today I prepped the meal, including making scratch bisquits turned the oven while I was making the bisquits and it was only at 175. This takes a long time to heat up. After 20 minutes and it's still at 175 i open up the oven and it's cold. The gas cooktop was working. I was able to get the Hi/Low Broil to work, but the oven doesn't work. The issue with losing heat just to open and look inside and it dropped over 100 degrees has been since the beginning.
Response from Samsung USBy Ernest, Customer care, August 1, 2023
Greetings,
We completely understand how this experience affected you. Let's get you assisted right away.
Here's a link to help you check your oven's performance and maintain its heat. Please choose the scenario that fits your situation and follow the instruction to get the best results.
Oven temperature issue:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
Should you need more assistance with the range oven, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146090373) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
We completely understand how this experience affected you. Let's get you assisted right away.
Here's a link to help you check your oven's performance and maintain its heat. Please choose the scenario that fits your situation and follow the instruction to get the best results.
Oven temperature issue:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
Should you need more assistance with the range oven, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146090373) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
4
Great but…..
on July 28, 2023
Posted by: Steakguy
from Pompano Beach, FL
[This review was collected as part of a promotion.] I bought this as a combo . Really like it but can’t give it 5 stars mostly because I can’t get it connected to my Wifi and smartthings Samsung IOT system. I have called support but they worked with me for a while and got disconnected a couple of times and I keep getting the same error every time I attempt. It seems to be a much better range than it replaced for sure. I have been in IT support for many years and bring datacenter systems online every day and can get everything I need working with my WIFI network. Just not this simple device.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good features
on July 29, 2023
Posted by: Qassim
from Fairfax Va
[This review was collected as part of a promotion.] I bought this few weeks ago, wife liked it but it was 2 inches higher than our cabinets.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good so far!
on July 29, 2023
Posted by: RubberDucky
from Casco Michigan
[This review was collected as part of a promotion.] Great so far. I guess time will tell how well it holds up.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
New purchase
on July 29, 2023
Posted by: Wmpowell63
from Hartford WI
[This review was collected as part of a promotion.] My wife is enjoying her new range. She loves being able to airfry as well as the ease of cleaning.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful!!!
on July 29, 2023
Posted by: Yusnel
from Miami, Florida
[This review was collected as part of a promotion.] This kitchen is wonderful, since the day it came to our house, it brought happiness to our kitchen. It has all the comforts and functions we need to cook our food. If you like food at home, fresh and healthy food, prepared to your liking, this is the best investment you can make. Recommended 100%.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Modern stove and oven
on July 30, 2023
Posted by: Epsteinb
[This review was collected as part of a promotion.] I bought this a few weeks ago. So far everything has been great. Easy to use. Cooks well and fast. Have not tried all of the functions but great so far. Love the blue tooth also.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US