Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,104 Reviews)
Rating breakdown 2,104 reviews
5 Stars
1,572
4 Stars
327
3 Stars
71
2 Stars
40
1 Star
94
91%of customers recommend this product.
(
1,413 out of
1,548)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
5
Great features!
on July 11, 2023
Posted by: silkaj
from Pierre SD
[This review was collected as part of a promotion.] Love all the great features. Has air fry and dehydrate. Also love the quick boil feature!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Range with many extras.
on July 12, 2023
Posted by: malouinrl
from Panama City Beach, Florida
[This review was collected as part of a promotion.] Purchased this Samsung range a month ago and have been very satisfied with its performance to date. Setting the clock can be tricky between 12-hour and 24-hour clock. Exceptionally nice looking appliance.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Greatest stove EVER!
on July 14, 2023
Posted by: butterflygamma
from Montgomery, AL
[This review was collected as part of a promotion.] The features on this stove added up to it being my dream stove. From the fifth burner with the optional griddle to the convection and air fry features, it did not disappoint! I especially liked the ability to proof bread and the dehydrator, which we used to make beef and turkey jerky. The fact that it sings to you to let you know the preheat temperature had been reached was adorable and loud enough to hear in other rooms of the house. Wi-Fi features let me inow on my TV when the oven was finished (along with a song!).
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
New
on July 15, 2023
Posted by: Lovenfla
Great oven, slow cooktop, takes a long time to heat up
Response from Samsung USBy SEA Care, April 4, 2024
Hi there,
We are committed to improving the performance of your range. Let us help you with its cooktop.
If your range's cooktop heats up slowly, you can follow these steps to troubleshoot. Click the link for tips.
The Samsung electric cooktop temperature issues (see "Cooking elements are not hot enough"):
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147012733, to help our team pull up your information when you message us.
Have a great day.
-John
We are committed to improving the performance of your range. Let us help you with its cooktop.
If your range's cooktop heats up slowly, you can follow these steps to troubleshoot. Click the link for tips.
The Samsung electric cooktop temperature issues (see "Cooking elements are not hot enough"):
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147012733, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful stove
on July 17, 2023
Posted by: Dave
from Palm Springs, CA
[This review was collected as part of a promotion.] Purchased several weeks ago and find it very easy to use. Especially love the advanced baking capabilities and the ease of using the app.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
BAD
on July 18, 2023
Posted by: ADIALLO
from 19032
THE GLASS NO GOOD AT ALL .WESTIN MORNEY, IF THEY HAVE 0 I WILL GIVE -1
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Leo, Samsung Care, July 24, 2023
Hi ADIALLO,
We thank you for your review of your Samsung range model. To better assist you and to collect more details, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146054514 to help our team pull up your information.
Leo
We thank you for your review of your Samsung range model. To better assist you and to collect more details, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146054514 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung dissapointed
on July 21, 2023
Posted by: LabXracerX
from Byron Center, Michigan
I bought the oven 2 years ago because I wanted to match all the appliances and Samsung was suppose to be high quality. The pilots get gas and starts normal, but the oven is not starting or warming. No error codes, just nothing and only two years old. After matching all appliances to Samsung brand, all have their own issues. The dishwasher was also replaced in the beginning and the current randomly leaks. I miss my old non-Samsung appliances, at least they worked.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
1
Response from Samsung USBy Angelica, Samsung Care, July 26, 2023
Hello,
The experience is different from what we expect from our customers. We're ready to assist with your appliances.
Below is a link with troubleshooting steps to try when the oven does not turn on. It also includes another resource to check if the oven does not heat.
Samsung range, oven, or cooktop will not turn or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
You may also refer to the user manual for other recommended actions when the oven is not turning on, and the temperature is too cold. See page 46.
https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf
Lastly, we want to share a link to troubleshoot a leaking dishwasher. It also contains another guide about leveling the dishwasher, which we suggest checking too.
The dishwasher is visibly leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146066956) to help our team pull up your information when you message us.
Thank you.
-Angelica
The experience is different from what we expect from our customers. We're ready to assist with your appliances.
Below is a link with troubleshooting steps to try when the oven does not turn on. It also includes another resource to check if the oven does not heat.
Samsung range, oven, or cooktop will not turn or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
You may also refer to the user manual for other recommended actions when the oven is not turning on, and the temperature is too cold. See page 46.
https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf
Lastly, we want to share a link to troubleshoot a leaking dishwasher. It also contains another guide about leveling the dishwasher, which we suggest checking too.
The dishwasher is visibly leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146066956) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Digital nightmare.
on July 23, 2023
Posted by: Dave
from Iowa
only 2 years old and the electronics are going crazy. Switching to all the different selections without us doing anything. Now the over turns off as its heating up. Guess you just can't buy good stuff anymore if it can't last 2 years. And of course out of warranty so to repair is on us. Might just get rid of it and buy another brand. Won't buy a Samsung again.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
2
Response from Samsung USBy Chrystel, SEA Care, September 29, 2023
We value with utmost importance the experience you shared about the range. We'll be happy to take care of this right away, Dave.
To help you rectify the range's performance, I've shared this guide for steps to take.
Samsung range won't stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146348318, to help our team pull up your information.
Have a great day!
^Chrystel
To help you rectify the range's performance, I've shared this guide for steps to take.
Samsung range won't stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146348318, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US