Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,152 Reviews)
Rating breakdown 2,152 reviews
5 Stars
1,597
4 Stars
333
3 Stars
75
2 Stars
45
1 Star
102
91%of customers recommend this product.
(
1,432 out of
1,577)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
5
Great Range
on April 15, 2023
Posted by: Brie in the house
from Rossville, GA
[This review was collected as part of a promotion.] I got this as a gift for Christmas. Love it. Just need to learn how to use all the features
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Awful, I totally regret purchasing this range.
on April 19, 2023
Posted by: Sue the unhappy cooker
from Franklin TN
I've had this range under a year and the oven temperature arbitrarily drops while cooking. It takes almost half and hour to heat to 350 degrees and then does not maintain temperature. I am constantly rechecking the temperature now, but while food is cooking I have to manually restart the heating process. Food is either burnt or undercooked. We had a service tech come and after after working on the oven, told us it should be in good working order. After he left, I'm back to square one with the same issues. I see others have the same issue with the Samsung, I will probably not purchase another Samsung Range after this experience. Warranty expired March 31, 2023, so now we are stuck with this. VERY DISSAPPOINTED!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, SEA Care, April 24, 2023
Hi There,
We always place a high priority on your cooking convenience. Let's assist you with your range through the links below.
Whether your oven takes too long to get hot or food may not cook well, it can cause many issues. Many heating issues are related to the voltage. There are some simple things you can do to try to fix it.
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-takes-a-long-time-to-reach-set-temperature
To run a calibration, kindly turn to page 32 under "Temperature adjust" and pages 21-22 to learn more about the recommended rack positions of the user's manual for reference:
https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf
Calibrate your oven's temperature:
https://www.samsung.com/us/support/answer/ANS00049012/
Should you require further assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145700911, to help our team pull up your information.
Have a great day!
^Chrystel
We always place a high priority on your cooking convenience. Let's assist you with your range through the links below.
Whether your oven takes too long to get hot or food may not cook well, it can cause many issues. Many heating issues are related to the voltage. There are some simple things you can do to try to fix it.
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-takes-a-long-time-to-reach-set-temperature
To run a calibration, kindly turn to page 32 under "Temperature adjust" and pages 21-22 to learn more about the recommended rack positions of the user's manual for reference:
https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf
Calibrate your oven's temperature:
https://www.samsung.com/us/support/answer/ANS00049012/
Should you require further assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145700911, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
4
Loud beeps
on April 21, 2023
Posted by: Rdkil
[This review was collected as part of a promotion.] It’s near a shared wall and the preheat song seems too loud for that location. There’s probably a setting to fix that somewhere.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Stove Top
on April 22, 2023
Posted by: Tonster94
from Tallahassee, Florida
[This review was collected as part of a promotion.] I love the fact it has an air fryer. It work great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Awesome electric range
on April 24, 2023
Posted by: AM8669
from Somerset TX
[This review was collected as part of a promotion.] Samsung electric range is easy to use and comes with a an air fryer pan and a griddle
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
excellent stove
on April 25, 2023
Posted by: macwilly
from new jersey
[This review was collected as part of a promotion.] so far this stove has been a blessing compared to the last one we owned
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great extra features
on May 2, 2023
Posted by: Teach
from Pueblo, CO
[This review was collected as part of a promotion.] I couldn’t be more happy with my purchase! I didn’t think I’d like all of the new things on the stove but it’s wonderful
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on May 2, 2023
Posted by: ReRe
[This review was collected as part of a promotion.] This appliance is in our new home, and we love it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US