Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,104 Reviews)
Rating breakdown 2,104 reviews
5 Stars
1,572
4 Stars
327
3 Stars
71
2 Stars
40
1 Star
94
91%of customers recommend this product.
(
1,413 out of
1,548)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
5
Great Stove
on June 14, 2023
Posted by: Jolene
from Fairbanks Alaska
[This review was collected as part of a promotion.] I have had my new stove for a couple of weeks now. I am SO in love with it. Am still learning all that it can do. Great product.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Cooking Nirvana
on June 15, 2023
Posted by: Buon Appetito
from Elkhart, IN
[This review was collected as part of a promotion.] I’ve been using my new stove for a couple weeks now and I’m in love. I’ve cooked ribs in the oven and air fryer, used the big burner to pan sear Chilean sea bass, a couple ribeye steaks, and grilled cheeses. Everything has turned out so amazing. The ribs dripped in the bottom of the stove and using the steam clean and a sponge and my stove looks brand new again. It is everything I was hoping for.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent gas range
on June 16, 2023
Posted by: gmainny
[This review was collected as part of a promotion.] Just purchased and love the features. I'm still learning all there is to know about the gas range.
Written by a customer while visiting Samsung US
Customer Rating
2
C-f2 error appears to be common
on June 16, 2023
Posted by: BuyerBeware
from Los Angeles, CA
We purchased this stove as part of a set. Loved the look and performance, until the c-f2 code made its appearance (could possibly a connection issue with the touch screen). We’ve been using the stove less than 2 years. Seems to be a common issue with this range and fixing the issue will cost over $200 if I do it myself. Starting to question if it was worth taking a chance on Samsung as this was my first time going to Samsung for my kitchen appliance needs.
Features
5
Performance
2
Design
4
Value
3
Response from Samsung USBy Camille, Samsung Customer Care, June 21, 2023
Hello there.
We're to help with your Samsung Range.
Please check this link to your user manual on what you can do if you get this C-F2 error code. Turn to page 50, "Information codes."
Manual.
https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf
Should you need more assistance with the C-F2 error code, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145921258) to help our team pull up your information.
Have a great day
^Camille
We're to help with your Samsung Range.
Please check this link to your user manual on what you can do if you get this C-F2 error code. Turn to page 50, "Information codes."
Manual.
https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf
Should you need more assistance with the C-F2 error code, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145921258) to help our team pull up your information.
Have a great day
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
May need repairs constantly
on June 22, 2023
Posted by: Eric
Bought this item 1 year ago, have serviced it once for a C-F2 code which seems to be very common with these ranges. I am 1 week away from my manufacture warranty expiration date, and suddenly received the C-F2 code once again. If I was out of warranty I would need to purchase the part for 150+, and considering that this issue happened twice within a year, you should either stay away from this item or purchase an extended warranty.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
2
Response from Samsung USBy Camille, Samsung Customer Care, June 27, 2023
Eric, let's help you with your Samsung Range.
Please check this link to your user manual on what you can do if you get this C-F2 error code. Turn to page 50, "Information codes."
Manual.
https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf
Should you need more assistance with the C-F2 error code, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145944752) to help our team pull up your information.
Have a great day
^Camille
Please check this link to your user manual on what you can do if you get this C-F2 error code. Turn to page 50, "Information codes."
Manual.
https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf
Should you need more assistance with the C-F2 error code, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145944752) to help our team pull up your information.
Have a great day
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Excelent choice
on June 24, 2023
Posted by: davdanger
from Auburn, CA
[This review was collected as part of a promotion.] Far more features than expected for the price. Bread Proofing, convection cooking are things I didn't think I needed, till we used them. Clock setting info could be a little clearer - just tap, don't hold 3 sec. And should be in the quick start rather than online.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
WATER STAINED IT!
on June 24, 2023
Posted by: Debbie
Can SOMEONE tell me how to clean the glass cooktop??!! Water stains it. When I asked customer service they recommended baking soda, then lemon, then Cerama Bright. Water stains it....period. I tried the baking soda and lemon...it got worse. I repeat...water stains it...plain water. A new stove and it looks like crap. I will try the Cerama Bright but if water stained it, I can guess the results. Am I the only one with this problem? I need help!
Response from Samsung USBy Charles, Samsung Customer Care, June 30, 2023
Debbie, let me help you get the cooktop in pristine-looking condition.
Please see the "Clean your cooktop" section in the link and the video at 0:27 "Clean messes right away" section of the video link below to guide you on proper cleaning and maintaining your glass cooktop.
Clean and care for your Samsung electric cooktop
https://www.samsung.com/us/support/answer/ANS00060833/
How to clean electric and gas ranges
https://www.youtube.com/watch?v=pCLkUo4ns6w
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145954930) to help our team gather your information.
Have a great day.
^Charles
Please see the "Clean your cooktop" section in the link and the video at 0:27 "Clean messes right away" section of the video link below to guide you on proper cleaning and maintaining your glass cooktop.
Clean and care for your Samsung electric cooktop
https://www.samsung.com/us/support/answer/ANS00060833/
How to clean electric and gas ranges
https://www.youtube.com/watch?v=pCLkUo4ns6w
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145954930) to help our team gather your information.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on June 24, 2023
Posted by: HAF5
[This review was collected as part of a promotion.] Happy with all features. Easy to clean and use. Air fryer function great.
Written by a customer while visiting Samsung US