Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,156 Reviews)
Rating breakdown 2,156 reviews
5 Stars
1,601
4 Stars
333
3 Stars
75
2 Stars
45
1 Star
102
91%of customers recommend this product.
(
1,435 out of
1,580)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
5
Great features! I love it!
on April 13, 2023
Posted by: Delmy
[This review was collected as part of a promotion.] The range is good quality and modern! I love it !!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best range ever!
on April 13, 2023
Posted by: pdcallen
from Franklin,ma
[This review was collected as part of a promotion.] I absolutely love all the features for this range. It has more than exceeded my expectations.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
CF2 malfunction
on April 12, 2023
Posted by: Gouri Matta
from Lexington KY
do not buy this range. within a year we got a cf2 malfunction light. samsung needs to recall these devices or replace the malfunctioning components as it is not just me i see many customers reporting the same.
samsung service is very bad. they sent a couple of service providers to fix this. both of them came and went back saying parts were needed and no update. i am been waiting for 3 weeks
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
1
Response from Samsung USBy Chrystel, Customer Care, April 17, 2023
We acknowledge you telling us about your refrigerator, Gouri Matta. Get your fridge to perform its best by following the recommended links below.
Most information codes on a range can be cleared with a reset. However, some error codes may require additional steps to get the problem solved.
Samsung range or wall oven error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01001948/
You may also watch this video about "How to fix range and microwave problems":
https://www.youtube.com/watch?v=N064z8CQ8XA
To learn more about the "C-F2" information code, kindly turn to page 50 of the model's user manual for reference:
https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145678792, to help our team pull up your information.
Have a great day!
^Chrystel
Most information codes on a range can be cleared with a reset. However, some error codes may require additional steps to get the problem solved.
Samsung range or wall oven error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01001948/
You may also watch this video about "How to fix range and microwave problems":
https://www.youtube.com/watch?v=N064z8CQ8XA
To learn more about the "C-F2" information code, kindly turn to page 50 of the model's user manual for reference:
https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145678792, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
3
Not all the buttons work
on April 11, 2023
Posted by: Mo1992
[This review was collected as part of a promotion.] Not all the buttons click when turning on, or off.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
5
Value
3
Response from Samsung USBy Chrystel, Customer Care, April 17, 2023
Hi There,
Everything depends on an effective working control panel.
The display on your oven is intended to function correctly. If there seems to be an error on display, such as incomplete digits, cycling the power may reset the panel and get it working again.
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed:
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
To disable the "Oven Lock" function, please turn to page 28 of the model's user manual:
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145678214, to help our team pull up your information.
Have a great day!
^Chrystel
Everything depends on an effective working control panel.
The display on your oven is intended to function correctly. If there seems to be an error on display, such as incomplete digits, cycling the power may reset the panel and get it working again.
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed:
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
To disable the "Oven Lock" function, please turn to page 28 of the model's user manual:
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145678214, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
3
App info is lousy
on April 11, 2023
Posted by: Poky
from Va
[This review was collected as part of a promotion.] Nice stove except the extra you pay for wifi is not worth it you are very limited to what you can do on the app
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
5
Value
4
Response from Samsung USBy Chrystel, Customer Care, April 17, 2023
Hi There,
It's essential to keep the unit accessible as possible.
The SmartThings app lets you monitor and control your gas or electric range using your phone. You can even remotely adjust the cooking time and oven temperature without leaving the sofa.
Kindly visit this link about "Connect and use your Samsung range with SmartThings" and click under "Use Smart Control on your range":
https://www.samsung.com/us/support/answer/ANS00049148/
You may watch this video about "How to use SmartThings with your range":
https://www.youtube.com/watch?v=QzucR0NoRmw
I have also shared the model's user manual to learn more about "Using the smart control feature" on page 38 for reference:
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145677504, to help our team pull up your information.
Have a great day!
^Chrystel
It's essential to keep the unit accessible as possible.
The SmartThings app lets you monitor and control your gas or electric range using your phone. You can even remotely adjust the cooking time and oven temperature without leaving the sofa.
Kindly visit this link about "Connect and use your Samsung range with SmartThings" and click under "Use Smart Control on your range":
https://www.samsung.com/us/support/answer/ANS00049148/
You may watch this video about "How to use SmartThings with your range":
https://www.youtube.com/watch?v=QzucR0NoRmw
I have also shared the model's user manual to learn more about "Using the smart control feature" on page 38 for reference:
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145677504, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Love this range
on April 10, 2023
Posted by: Michelle
from MN
[This review was collected as part of a promotion.] Love all the features - especially the air fryer!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
great gas range
on April 10, 2023
Posted by: Queen at home
from san diego, ca
[This review was collected as part of a promotion.] Since day one of using it, it has been great!! used the air fry and the bake settings.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great stove, great features.
on April 10, 2023
Posted by: Jonnyb
from San Bruno CA
[This review was collected as part of a promotion.] I bought this stove a month ago, my wife and I are happy with it and it looks great in our kitchen.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US