Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,156 Reviews)
Rating breakdown 2,156 reviews
5 Stars
1,601
4 Stars
333
3 Stars
75
2 Stars
45
1 Star
102
91%of customers recommend this product.
(
1,435 out of
1,580)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
1
Awful, I totally regret purchasing this range.
on April 19, 2023
Posted by: Sue the unhappy cooker
from Franklin TN
I've had this range under a year and the oven temperature arbitrarily drops while cooking. It takes almost half and hour to heat to 350 degrees and then does not maintain temperature. I am constantly rechecking the temperature now, but while food is cooking I have to manually restart the heating process. Food is either burnt or undercooked. We had a service tech come and after after working on the oven, told us it should be in good working order. After he left, I'm back to square one with the same issues. I see others have the same issue with the Samsung, I will probably not purchase another Samsung Range after this experience. Warranty expired March 31, 2023, so now we are stuck with this. VERY DISSAPPOINTED!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, SEA Care, April 24, 2023
Hi There,
We always place a high priority on your cooking convenience. Let's assist you with your range through the links below.
Whether your oven takes too long to get hot or food may not cook well, it can cause many issues. Many heating issues are related to the voltage. There are some simple things you can do to try to fix it.
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-takes-a-long-time-to-reach-set-temperature
To run a calibration, kindly turn to page 32 under "Temperature adjust" and pages 21-22 to learn more about the recommended rack positions of the user's manual for reference:
https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf
Calibrate your oven's temperature:
https://www.samsung.com/us/support/answer/ANS00049012/
Should you require further assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145700911, to help our team pull up your information.
Have a great day!
^Chrystel
We always place a high priority on your cooking convenience. Let's assist you with your range through the links below.
Whether your oven takes too long to get hot or food may not cook well, it can cause many issues. Many heating issues are related to the voltage. There are some simple things you can do to try to fix it.
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-takes-a-long-time-to-reach-set-temperature
To run a calibration, kindly turn to page 32 under "Temperature adjust" and pages 21-22 to learn more about the recommended rack positions of the user's manual for reference:
https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf
Calibrate your oven's temperature:
https://www.samsung.com/us/support/answer/ANS00049012/
Should you require further assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145700911, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Great Range
on April 15, 2023
Posted by: Brie in the house
from Rossville, GA
[This review was collected as part of a promotion.] I got this as a gift for Christmas. Love it. Just need to learn how to use all the features
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Oven
on April 14, 2023
Posted by: Big Walt
from Memphis, TN
[This review was collected as part of a promotion.] We love this stove! Uses less energy and cooks faster. Love all the nice features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the sleek look
on April 13, 2023
Posted by: Bimmerkuken
from Concord, NC
[This review was collected as part of a promotion.] I bought this several months ago to replace my old Samsung range, I had nothing but trouble with it unfortunately... However, this unit is impressive and the features are top notch! I love syncing between my phone, and TV to be notified when it's ready!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome
on April 13, 2023
Posted by: MikeZ69
from Ogden, Kansas
[This review was collected as part of a promotion.] We got this because our last stove, an LG, the oven part broke and they couldn't fix it even after 2 times and then we got no answer from them anymore....we were blown off by them. This one works way better than the lg and we should have just stayed with Samsung to begin with.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great oven
on April 13, 2023
Posted by: Kadams333
from Mechanicsburg, pa
[This review was collected as part of a promotion.] This oven is great! It has an air fryer and dehydrator which are great. I love the lock feature for little kids.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
samsung Range
on April 13, 2023
Posted by: bumpy
from colorado springs, CO
[This review was collected as part of a promotion.] the range was delivered a month and 1/2 ago it has been fantastic every sense of the word. we have tried all the features while cooking different things and it has been great, one item that is impressive is the steam cleaning!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Even baking!
on April 13, 2023
Posted by: TheKnightsThatSayNi
from Washington
[This review was collected as part of a promotion.] We're so thrilled to have even browning, everything bakes fantastically! Love having a large grates, my pans do not slide. Cleaning the oven and range is super easy too.
My only gripe (is a safety feature), that I cannot remotely turn on my oven from the app (gas oven), but I understand the safety precautions.
My only gripe (is a safety feature), that I cannot remotely turn on my oven from the app (gas oven), but I understand the safety precautions.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US