Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,156 Reviews)
Rating breakdown 2,156 reviews
5 Stars
1,601
4 Stars
333
3 Stars
75
2 Stars
45
1 Star
102
91%of customers recommend this product.
(
1,435 out of
1,580)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
1
Don't even think about it
on May 2, 2023
Posted by: Not happy
from Newark DE
I had this range for about 3 weeks. A sauce boiled over (on a rapid boil burner - go figure) and now the cook top is pitted. Apparently, this is NOT covered under warranty. I now have to pay to have it repaired in addition to what I just paid for the range. Very upsetting. It's a stove - food will spill. I cleaned it when the burner was cooled, but too late. Samsung needs to re-engineer this product. It's like having an umbrella that gets ruined when it gets wet. And how is damage that makes the product unusable considered "cosmetic" and not covered? I will never buy another Samsung product - not a phone, not a fridge, nothing...
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy John, Samsung Customer Care, May 9, 2023
Good day,
Let's get you the details for possible improvements with this Samsung range.
Keeping your range clean requires extra attention. The best way to maintain an electric range and prevent stain buildup is to clean spills immediately.
Please turn to pages 39-43 of the ranges user manual for cleaning:
https://downloadcenter.samsung.com/content/UM/202103/20210308173729692/NX58K7850SS_AA_AC_DG68-00787A-08_EN.pdf
For additional reference, you can watch this youtube video for a visual walkthrough on how to clean your Samsung electrical range (Start time: 0:00 and end time 1:44):
https://www.youtube.com/watch?v=pCLkUo4ns6w
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145755046, to help our team pull up your information when you message us.
Have a great day.
-John
Let's get you the details for possible improvements with this Samsung range.
Keeping your range clean requires extra attention. The best way to maintain an electric range and prevent stain buildup is to clean spills immediately.
Please turn to pages 39-43 of the ranges user manual for cleaning:
https://downloadcenter.samsung.com/content/UM/202103/20210308173729692/NX58K7850SS_AA_AC_DG68-00787A-08_EN.pdf
For additional reference, you can watch this youtube video for a visual walkthrough on how to clean your Samsung electrical range (Start time: 0:00 and end time 1:44):
https://www.youtube.com/watch?v=pCLkUo4ns6w
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145755046, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on May 2, 2023
Posted by: ReRe
[This review was collected as part of a promotion.] This appliance is in our new home, and we love it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Smart range from Samsung with wi-fi
on May 2, 2023
Posted by: Joydeep
from Minnesota
[This review was collected as part of a promotion.] learning a new way of cooking with my smart Range by sending e-recipe instruction, cool look, sensible cooking, no-preheat Air fry, great convection.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great extra features
on May 2, 2023
Posted by: Teach
from Pueblo, CO
[This review was collected as part of a promotion.] I couldn’t be more happy with my purchase! I didn’t think I’d like all of the new things on the stove but it’s wonderful
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
excellent stove
on April 25, 2023
Posted by: macwilly
from new jersey
[This review was collected as part of a promotion.] so far this stove has been a blessing compared to the last one we owned
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Awesome electric range
on April 24, 2023
Posted by: AM8669
from Somerset TX
[This review was collected as part of a promotion.] Samsung electric range is easy to use and comes with a an air fryer pan and a griddle
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Stove Top
on April 22, 2023
Posted by: Tonster94
from Tallahassee, Florida
[This review was collected as part of a promotion.] I love the fact it has an air fryer. It work great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Loud beeps
on April 21, 2023
Posted by: Rdkil
[This review was collected as part of a promotion.] It’s near a shared wall and the preheat song seems too loud for that location. There’s probably a setting to fix that somewhere.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
3
Written by a customer while visiting Samsung US